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The Portman Ritz-Carlton, Shanghai

5.0 star property

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for The Portman Ritz-Carlton, Shanghai

Lounge
Exterior
Living room
Aerial view
Club Studio, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Parking available
  • Gym

Explore the area

Map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
  • West Nanjing Road
    1 min walk
  • Shanghai Centre
    1 min walk
  • Jing An Kerry Centre
    4 min walk
  • Shanghai (SHA-Hongqiao Intl.)
    21 min drive

Room options

View all photos for Club Room, 1 Bedroom, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 1 Bedroom, Non Smoking

  • 845 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Bedrooms

  • 1928 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom

  • 1163 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Skyline View)

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking (Skyline View)

  • 845 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Studio, 1 King Bed, Non Smoking

Club Studio, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Club Studio, 1 King Bed, Non Smoking

  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking, View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking, View

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking, View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking, View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Twin Beds, Non Smoking, View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Twin Beds, Non Smoking, View

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 2 Twin Beds, Non Smoking, View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Studio, 2 Twin Beds

Club Studio, 2 Twin Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Club Studio, 2 Twin Beds

  • 516 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Twin Beds, Non Smoking, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 2 Twin Beds, Non Smoking, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking

  • 845 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Twin Beds, Non Smoking

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Non Smoking, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Twin Beds, Non Smoking, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Exterior

Conrad Shanghai

Pool
Hot Tub
Spa
Kids pool
4.3 out of 5, Excellent, (1002)
The price is $140
per night
$163 total
includes taxes & fees
Jan 8 - Jan 9
Conrad Shanghai

About this property

The Portman Ritz-Carlton, Shanghai

5-star Shanghai hotel, connected to a shopping center in Jing'an
This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
The Portman Ritz-Carlton, Shanghai offers 593 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. A nightly turndown service is provided and housekeeping is offered daily.
An indoor pool, an outdoor pool, and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool and an outdoor pool, The Portman Ritz-Carlton, Shanghai provides a spa tub and a sauna. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink.

This 5-star property offers access to a business center, 11 meeting rooms, and limo/town car service. Event facilities measuring 60665 square feet (5636 square meters) include a conference center. This luxury hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides a train station pick-up service and a train station drop-off service. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

The Portman Ritz-Carlton, Shanghai is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Portman's - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Limo/town car service
  • Self parking on site (CNY 120 per night)
  • Limited onsite parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Portman's

Things to do

  • Fitness classes
  • Gym
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Spa tub
  • Steam room

Family friendly

  • Free crib
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (60,665 square feet of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Portable bathtub seat
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 45 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

The following facilities or services will be unavailable from December 18 2024 to December 31 2024 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from November 26 to June 30:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 408.1 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Self parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a deadbolt lock
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility or spa tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility, and spa tub with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

The Portman Ritz-Carlton, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 391 out of 633 reviews" "
Rating 8 - Good. 166 out of 633 reviews" "
Rating 6 - Okay. 45 out of 633 reviews" "
Rating 4 - Poor. 16 out of 633 reviews" "
Rating 2 - Terrible. 15 out of 633 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

DOOHO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful servide in everyway.. & Good breakfast buffet but building was old
Stayed 3 nights in Sep 2024

10/10 Excellent

CHUNGTA, TAIPEI

Stayed 4 nights in Aug 2024

10/10 Excellent

Fa, Wappingers Falls

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the downtown area of PuXi. Location is perfect! The room seems a little outdated but still very clean. Staff is very friendly and prompt. Breakfast buffet has a wide selection from Chinese to western options.
Stayed 5 nights in Jun 2024

10/10 Excellent

ZEHUA, Jackson Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Alan

Stayed 5 nights in Aug 2024

10/10 Excellent

Omrita

Business traveler
Liked: Amenities
Excellent stay
Stayed 5 nights in Jun 2024

10/10 Excellent

Harry

Stayed 2 nights in Aug 2024

10/10 Excellent

sebastian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

8/10 Good

Jennifer

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities
This is not exactly Ritz Carlton's standard. The room is small and not well maintained. We felt the room is similar to a 3-star hotel. The breakfast is great, but we hope to have oatmeal and soft-tofu in the morning.
Stayed 3 nights in Jun 2024

10/10 Excellent

Feng, South Pasadena

Liked: Amenities
Super Friendly
Stayed 1 night in Aug 2024

10/10 Excellent

Han-En

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

vicky

Stayed 2 nights in Jul 2024

2/10 Terrible

Lily

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady who checked us out was cold. She made me pay for my and the kids' breakfast even though we didn't go to the buffet on the 2nd morning. (The buffet staff scanned my room card on the first day, we didn't go on the 2nd day, so my room card wasn't scanned, she should have the records) When we checked in, the front desk strongly recommended the breakfast package, I said sure I will try it. We went to the buffet on the first morning. The breakfast was not good, but it was expensive compared to other hotels. They didn't tell me that I had to call and cancel the breakfast if I didn’t want it on the second day. The other hotels I have stayed only charge if we went to the breakfast. I am very disappointed.
Stayed 2 nights in Jul 2024

10/10 Excellent

Shazzasbazzar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was ideal.
Stayed 2 nights in Jul 2024

10/10 Excellent

Yantao

Stayed 3 nights in Jul 2024

10/10 Excellent

Iskander

Stayed 8 nights in Jul 2024

10/10 Excellent

Chris

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Regular Hotel Guest
I have stayed at the Portman hotel regularly on business trip to Shanghai. It is a great hotel with large room. Good breakfast and excellent pool and gym. Well located for downtown Shanghai.
Stayed 3 nights in Jul 2024

6/10 Okay

Ravi, Waterloo

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Yuan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Portman is at a stone throw from the most intriguing life of Shanghai . It’s very walkable if you want to explore Shanghai and there are so many options for shopping and dining from luxury to affordable, from international brands to local boutique. Staff at Portman are so nice and they go out of their way to make everyone feel at home.
Stayed 4 nights in Jun 2024

10/10 Excellent

Liang

Stayed 2 nights in Jun 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff was friendly and helpful. Location was great for shopping and access to subway. Highly recommend club lounge.
Stayed 3 nights in Jun 2024

10/10 Excellent

Xiaoyan

Stayed 2 nights in Jun 2024

10/10 Excellent

Tom

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything looking great！
Stayed 1 night in Jun 2024

10/10 Excellent

yejia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay!
Stayed 2 nights in Jun 2024

10/10 Excellent

Qian

Stayed 2 nights in May 2024