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The Portman Ritz-Carlton, Shanghai

5.0 star property

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Photo gallery for The Portman Ritz-Carlton, Shanghai

Lounge
Aerial view
Exterior
Toys
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Pool
  • Bar
  • Parking available
  • Gym
  • Room service

Explore the area

Map
Shanghai Centre, 1376 Nanjing Xi Lu, Shanghai, Shanghai, 200040
  • Jing'an Temple
    ‪8 min walk‬
  • People's Square
    ‪3 min drive‬
  • The Bund
    ‪4 min drive‬
  • Shanghai (SHA-Hongqiao Intl.)
    ‪21 min drive‬

Room options

View all photos for Club Suite, 1 Bedroom, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Club Suite, 1 Bedroom, Non Smoking

  • 845 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

Suite, 2 Bedrooms | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 2 Bedrooms

  • 1928 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 1 King Bed, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom

  • 1163 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom

  • 845 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Studio, 1 King Bed, Non Smoking

Club Studio, 1 King Bed, Non Smoking | Premium bedding, pillowtop beds, minibar, in-room safe

Club Studio, 1 King Bed, Non Smoking

  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (View)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking (View)

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, Non Smoking

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 1 King Bed, Non Smoking

  • 409 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Twin Beds, Non Smoking (View)

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Twin Beds, Non Smoking (View)

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Twin Beds, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 2 Twin Beds, Non Smoking

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Studio, 2 Twin Beds

Club Studio, 2 Twin Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Club Studio, 2 Twin Beds

  • 516 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 2 Twin Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Club Room, 2 Twin Beds, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom

  • 845 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, Non Smoking

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Twin Beds, Non Smoking

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Room, 2 Twin Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Twin Beds, City View

  • 409 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Dining

Conrad Shanghai

  • Pool
  • Hot Tub
  • Spa
  • Kids pool
4.3 out of 5, Excellent, (1002)
The price is $193
per night
$226 total
includes taxes & fees
Mar 29 - Mar 30
Conrad Shanghai

About this property

The Portman Ritz-Carlton, Shanghai

5-star Shanghai hotel, connected to a shopping center in Jing'an
This smoke-free hotel features an indoor pool, an outdoor pool, and a restaurant. Additionally, a fitness center, a bar/lounge, and a sauna are onsite. Housekeeping is available on request.
The Portman Ritz-Carlton, Shanghai offers 593 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. A pillow menu is available. Business-friendly amenities include desks, desk chairs, and phones. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and hair dryers. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Irons/ironing boards and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (surcharge) are also available. A nightly turndown service is provided and housekeeping is offered daily.
An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

Children under 18 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool and an outdoor pool, The Portman Ritz-Carlton, Shanghai provides a hot tub and a sauna. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink.

This 5-star property offers access to a business center, 11 meeting rooms, and limo/town car service. Event facilities measuring 60665 square feet (5636 square meters) include a conference center. This luxury hotel also offers a fitness center, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides a train station pick-up service and a train station drop-off service. Limited onsite parking is offered on a first-come, first-served basis (surcharge), and a car charging station is available.

The Portman Ritz-Carlton, Shanghai is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Portman's - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Chinese (Mandarin), English

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Limo/town car service
  • Self parking on site (CNY 120 per night)
  • Limited onsite parking

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; CNY 288 for adults and CNY 144 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Portman's

Things to do

  • Fitness classes
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Steam room

Family friendly

  • Baby toys
  • Children's toys
  • Grocery/convenience store
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (60,665 square feet of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Portable bathtub seat
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 45 floors
  • Ballroom
  • Banquet hall
  • Comprehensive recycling policy
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from November 26 to June 30:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 408.1 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: CNY 5000 per day
  • A damage deposit of CNY 1000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Self parking fee: CNY 120 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 408.1 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a deadbolt lock
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is recommended for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility or hot tub, while guests under 18 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Portman Ritz-Carlton
Portman Ritz-Carlton Hotel
Portman Ritz-Carlton Hotel Shanghai
Portman Ritz-Carlton Shanghai
Portman Shanghai
Ritz-Carlton Portman
Ritz-Carlton Shanghai Portman
Shanghai Portman
Shanghai Portman Ritz-Carlton
Shanghai Ritz-Carlton Portman
Portman Ritz-Carlton Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Hotel
The Portman Ritz-Carlton, Shanghai Shanghai
The Portman Ritz-Carlton, Shanghai Hotel Shanghai

The Portman Ritz-Carlton, Shanghai Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 418 out of 663 reviews
Rating 8 - Good. 167 out of 663 reviews
Rating 6 - Okay. 46 out of 663 reviews
Rating 4 - Poor. 16 out of 663 reviews
Rating 2 - Terrible. 16 out of 663 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lu Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Services was great but some stuff likes need to change .too older.
Stayed 1 night in Dec 2024

10/10 Excellent

Thiago

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend.
Stayed 6 nights in Dec 2024

10/10 Excellent

ZHENG, Atlanta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful hotel in center of Shanghai. Great staff service
Stayed 7 nights in Nov 2024

10/10 Excellent

Kasra

Liked: Cleanliness
great
Stayed 3 nights in Sep 2024

6/10 Okay

Calvin

Stayed 2 nights in Nov 2024

10/10 Excellent

Jack

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s the ritz so it was pretty great 👍
Stayed 2 nights in Nov 2024

10/10 Excellent

Merbert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Attentive staff. Speedy service response.
Stayed 5 nights in Nov 2024

10/10 Excellent

haoxiang

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 2 nights in Nov 2024

10/10 Excellent

Sollena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel

10/10 Excellent

donald

Business traveler
Liked: Cleanliness, staff & service
We had been there so many times before move to another one. We will be back.
Stayed 4 nights in Nov 2024

10/10 Excellent

Sollena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice location - staffs were very helpful - breakfast was not bad

10/10 Excellent

Jun

Stayed 1 night in Oct 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I expected from the Ritz
Stayed 6 nights in Oct 2024

10/10 Excellent

Venkata Ramana, mount prospect

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Good restaurant choices. Friendly staff
Stayed 1 night in Sep 2024

10/10 Excellent

Sébastien

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good , good emplacement
Stayed 1 night in Oct 2024

6/10 Okay

HUA

Stayed 1 night in Oct 2024

10/10 Excellent

FIONA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent service.
Stayed 1 night in Aug 2024

10/10 Excellent

FIONA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, excellent service.
Stayed 1 night in Sep 2024

10/10 Excellent

FIONA

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, nice hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

DOOHO

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful servide in everyway.. & Good breakfast buffet but building was old
Stayed 3 nights in Sep 2024

10/10 Excellent

CHUNGTA, TAIPEI

Stayed 4 nights in Aug 2024

10/10 Excellent

Fa, Wappingers Falls

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in the downtown area of PuXi. Location is perfect! The room seems a little outdated but still very clean. Staff is very friendly and prompt. Breakfast buffet has a wide selection from Chinese to western options.
Stayed 5 nights in Jun 2024

10/10 Excellent

ZEHUA, Jackson Heights

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Alan

Stayed 5 nights in Aug 2024

10/10 Excellent

Omrita

Business traveler
Liked: Amenities
Excellent stay
Stayed 5 nights in Jun 2024