4/10 Poor
Lucinda
Traveled with partner
Nov 9, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
I was a bit disappointed with our deluxe villa. On the first night I was woken by rain coming through our roof over my side of the bed. When I notified the front desk they stated it would be fixed the next day. Unfortunately the leaking roof repeated itself 3 days in a row, which the front desk was notified each time. We did have a maintenance man come during one of the storms and his resolution was giving us towels. We had very good sunny weather which I thought this would have been fixed. Alas it wasn’t . We had large thunder storms on our last night and when we arrived back to our villa there was multiple leaks in the room. Over the bed and above our suitcases (wet some of our clothes). We also had issues with ants and cockroaches. The bathroom toilet hose was loose and flooded the villa whilst we were out. When we notified staff, they just provided us towels again. Pretty disappointed with the price we paid
Lucinda
Stayed 11 nights in Oct 2024