Unable to lock exterior door as both the door lock and security lock were broken. Lamp broken, I obtained a bulb from front desk (the front desk person was pleasant ), although the problem was the lamp itself, not a burnt bulb. No chair for desk. No wastebasket. Bathroom floor very dirty. Due to these issues as well as vehicles pulling in, parking, then leaving frequently at night, my elderly mother and I decided to leave and literally sleep in the car instead. Exceptionally poor except for the front desk person.