4/10 Poor
Jace
Traveled with partner
Jan 14, 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Great location, but having stayed at many Hyatt properties, this particular property was old and dated. Used the restroom in the middle of the night and when I turned on the light, I found 4 large bugs on the bathroom floor.
Another problem had to do with the plumbing. The hot water took forever to warm up and when turning the faucet on cold, it actually came out hot.
My wife and I used the public Jacuzzi Tub and were surprised that the water was so low that the skimmer was inoperable and any dirt that collected in the tub had no where to go, except to remain in the tub. Again because of the water level, the jets were unable to circulate the water properly.
I had intended to use the Steam Room, but the temperature in the Men’s Locker Room had to be set at about 60 degrees and after turning the steam on for about 20 minutes, the Steam Bath may have warmed up a few degrees at most.
I know that this is a Vacation Ownership/Time Share property, but I would definitely skip this one.
On a good note - Douglas, at the Front Desk was wonderful!
Jace
Stayed 1 night in Jan 2025