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Hotel Neustädter Hof

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Neustädter Hof

Front of property
Ski hill
Signature Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe
Sundeck
Junior Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Gym
  • Bar
  • Parking available
  • Spa
  • Breakfast available
  • Laundry

Explore the area

Map
Grünhainer Str. 24, Schwarzenberg/Erzgeb., 08340
  • Schwarzenberg Castle
    6 min drive
  • Bloom Pizzarestaurant
    4 min walk
  • Schwarzenberg (Erzgeb) Station
    11 min walk
  • Karlovy Vary (KLV-Karlovy Vary Intl.)
    68 min drive

Room options

View all photos for Junior Suite

Junior Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Junior Suite

  • 355 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Queen Murphy Bed

View all photos for Superior Single Room

Superior Single Room | Room amenity

Superior Single Room

  • 237 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Superior Double Room

  • 237 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Economy Double Room

Economy Double Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Economy Double Room

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Signature Suite

Signature Suite | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Signature Suite

  • 484 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Single Room

Classic Single Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Classic Single Room

  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Single Room

Economy Single Room | Street view

Economy Single Room

  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Classic Double Room

Classic Double Room | Hypo-allergenic bedding, down comforters, minibar, in-room safe

Classic Double Room

  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed

Similar properties

Exterior

Sonnenhotel Hoher Hahn

Pool
Breakfast included
Spa
Pet friendly
4.1 out of 5, Very Good, (45)
The price is $131
per night
$140 total
includes taxes & fees
Jan 8 - Jan 9
Sonnenhotel Hoher Hahn

About this property

Hotel Neustädter Hof

4-star Schwarzenberg/Erzgeb. hotel with restaurant
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Other amenities include a bar/lounge, a sauna, and self parking.
Hotel Neustädter Hof offers 72 accommodations with minibars and safes. Beds feature down comforters. A pillow menu is available. This Schwarzenberg/Erzgeb. hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
Recreational amenities at the hotel include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna. The spa is open daily.
In addition to a full-service spa, Hotel Neustädter Hof features a sauna and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

3 meeting rooms are available. This hot springs hotel also offers a terrace, ski storage, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in February 2023.

Hotel Neustädter Hof is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:00 AM.
Hotel Neustädter Hof has a restaurant on site.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Uncovered self parking on site (EUR 9 per day; includes in/out privileges)
  • Covered extended parking on site (EUR 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: EUR 20.50 for adults and EUR 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping mall
  • Ski passes
  • Ski storage

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 3 meeting rooms

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • Terrace

Full-service spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Area rugs in room
  • Elevator (69 inch wide door)
  • Front entrance ramp
  • Hardwood flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Built in 1910
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Minibar

More

  • Desk
  • Heating
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:30 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 10:30 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 22 to December 31:
  • Bar/Lounge
  • Dining venue(s)
The following facilities are closed on Sunday:
  • Dining venue(s)

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 45.0 per night
Cribs (infant beds) are available for EUR 15.0 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Spa fee: EUR 10.00 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 20.50 for adults and EUR 10 for children
  • Uncovered self parking fee: EUR 9 per day (in/out privileges)
  • Covered extended parking fee: EUR 15 per day
  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 15.0 per day
  • Rollaway bed fee: EUR 45.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

Hotelstars Union assigns an official star rating for properties in Germany. This property is rated 4 stars.

Property is also known as

Neustädter Hof Schwarzenberg/Erzgeb.
Hotel Neustädter Hof Schwarzenberg/Erzgeb.
Hotel Hotel Neustädter Hof Schwarzenberg/Erzgeb.
Hotel Hotel Neustädter Hof
Neustädter Hof Schwarzenberg/Erzgeb.
Schwarzenberg/Erzgeb. Hotel Neustädter Hof Hotel
Neustädter Hof
Hotel Neustädter Hof Hotel
Hotel Neustädter Hof Schwarzenberg/Erzgeb.
Hotel Neustädter Hof Hotel Schwarzenberg/Erzgeb.

Hotel Neustädter Hof Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 24 out of 40 reviews" "
Rating 8 - Good. 10 out of 40 reviews" "
Rating 6 - Okay. 4 out of 40 reviews" "
Rating 4 - Poor. 2 out of 40 reviews" "
Rating 2 - Terrible. 0 out of 40 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Kirk

Business traveler
Liked: Cleanliness, staff & service
Stayed 18 nights in Jan 2023

8/10 Good

Mark

Stayed 1 night in Sep 2024

10/10 Excellent

christian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der Aufenthalt war eigenlich schön. Wir hatten ein zimmer zur strasse, das war nicht so toll, weil es ganz schön laut war. Auch in der nacht. Deshalb konnte man kein fenster offen lassen. Und das bei der hitze. Der service war super. Das Frühstückangebot war toll.
Stayed 6 nights in Aug 2024

10/10 Excellent

Manuel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es war alles bestens, ich würde jederzeit wieder kommen.
Stayed 4 nights in Aug 2024

6/10 Okay

Jana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr laut, habe kein Auge zugemacht. Fenster musste man aber aufgrund der unerträglichen Wärme öffnen. Frühstück ok.
Stayed 1 night in Aug 2024

4/10 Poor

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Habe kein Auge zugemacht, Straßenlärm ist wirklich störend. Fenster zu schließen war leider keine Option, da es im Zimmer extrem warm und stickig war. Bettdecke viel zu dick für Sommer. Frühstück war ok.
Stayed 1 night in Aug 2024

10/10 Excellent

Hamza

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Andreas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Mats

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

siegfried

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
gerne wieder !!
Es war Alles super , ein sehr schönes Zimmer das Personal sehr freundlich und das Frühstück auch super !!
Einzelzimmer
Blick aus dem Fenster
Stayed 6 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Lisa-Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war sehr sauber und die Betten top. Das Restaurant hatte nicht so viel Auswahl, aber das ist ja auch Geschmacksache. Der Service war super, das Personal super freundlich und der Aufenthalt einfach top.
Stayed 2 nights in Jul 2024

8/10 Good

Dennis

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

KJ

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Heel net hotel en vriendelijk personeel. Diner (tegen extra betaling) in het hotel is lekker en met mooi opgemaakte borden en met hele nette bediening.
Stayed 2 nights in Dec 2023

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior Zimmer war ruhig gelegen. Parkplätze waren vorhanden. Frühstück war ausgezeichnet. Personal sehr freundlich.
Stayed 1 night in Aug 2023

8/10 Good

Michael

Stayed 2 nights in Jun 2023

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Alles sehr schön.
Stayed 1 night in Jun 2023

8/10 Good

Jörg

Traveled with family
Liked: Cleanliness, staff & service
Das Hotel war sauber und das Personal sehr freundlich. Zum Frühstück hatte man genug zur Auswahl um auch satt zu werden. Einrichtung war schon etwas älter aber noch ok. Das einzige Manko war die Dusche. Die Fugen und das Silicon im unteren Bereich waren schon leicht Verschimmelt. Das sollte langsam mal erneuert werden.
Stayed 1 night in Mar 2023

6/10 Okay

Ulrich

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Das Frühstück mit der Möglichkeit Extras wie Spiegel- oder Rühreier bestellen zu können hat uns gut gefallen. Dass vieles noch einzeln verpackt ist verursacht unnötig viel Müll. Die Parkmöglichkeiten direkt vor dem Hotel sind großzügig. Die Badewanne mit dem Duschvorhang fanden wir nicht so prickelnd. Der Einrichtungsstil ist wie Anfang der 90er Jahre. Schwarzenberg an sich ist auf jeden Fall eine Reise wert. Auch außerhalb der Adventszeit. Besonders gut gefällt uns die Altstadt mit dem Schloss und dem dortigen Museum. Es gibt noch Ladegeschäfte, die einmalig sind.

8/10 Good

Burkhard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr zu empfehlen, guter Standard, gutes Frühstück, freundliches Personal
Stayed 1 night in Dec 2022

10/10 Excellent

Lizeth

Stayed 11 nights in Sep 2022

10/10 Excellent

Alexander

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tolle Lage. Nettes Personal und schönes Hotel.
Stayed 3 nights in Aug 2022

10/10 Excellent

Armin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022