8/10 Good
Rocky
Traveled with family
Jun 1, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The grounds were beautiful, well maintained, gorgeous lake scenery, full of trees, fresh air, and plenty of space for family and pets. My room was very nice, despite staff being very friendly, housekeeping only cleaned the bathroom and failed to make our bed, but did not forget to grab the tip left on the unmade bed. The shower pressure was relatively poor, additionally our room was located beside access stairs that created a lot of noise from guests accessing their respective floors. The BBQ Event was a big miss, the very nice Chefs at the Brown Swan were not given the tools to succeed, they were tasked to feed a lot of guests on an underwhelmingly small grill, many attendees complained on the lack of direction, preparation, and communication from Staff Management. The Brown Swan Restaurant had a great Breakfast Spread, and the servers had excellent client services, especially Emily from Albany, she was terrific. I believe in the evening that the restaurant's kitchen closes preemptively early not giving guests a chance to grab a meal. I did love that the establishment is pet friendly, we brought our dog on this trip, and we were very happy to see other dogs having a good time as well. The area overall is lovely, easy drive to Lake George and Lake Placid. I recommend everyone who chooses to stay here to opt for a Chalet for the parking convenience. I noticed plenty of new staff, development and direction for them will make their operation better for them and their guests.
Rocky
Stayed 2 nights in May 2025
