4/10 Poor
Miriam
Traveled with partner
Aug 26, 2024
Disliked: Cleanliness, property conditions & facilities
Dining area, coffee lounge and Main Entrance area were very pretty on first arrival. The corridors were dirty, very dusty/dirty skirting boards, dirty door frames, dirty toilets. The metal checker plate infront of the lift was held on by 2 screws and a very dangerous trip hazard. The public toilets were dirty and smelly.
Our room had some form of bodily fluid/ solid dried onto the radiator. The window sill was filthy and dusty, as were the skirting boards. No shower mat to stand on when getting out of the shower which is a slip hazard. One side of the sink panel was broken. There were stains on the wall, which were obviously drink stains.Dirty linen piled on the floor in a doorway which is a fire risk as well as an obstruction. I was recovering from surgery on my foot, when I asked for a spare pillow to elevate it I was told they didn’t have any spare. I couldn’t shower due to being frightened of slipping. Unfortunately, other than the breakfast and the main staircase in reception, the hotel definitely didn’t live up to its name in any shape or form. Very very disappointed and disgusted and will never go back.
Miriam
Stayed 2 nights in Aug 2024