I was very disappointed with this hotel. There was a middle-aged man at the front desk wearing glasses, who seemed to be the manager, and his attitude was extremely rude and unprofessional. He was difficult to communicate with and clearly had a bad temper. I’ve traveled to Japan many times, and this is the first time I’ve encountered such poor service.
I booked a room for two adults and one child, but they only prepared the room for two people and firmly refused to provide any basic amenities for the child. They clearly do not treat children as guests. If you’re traveling with kids, I strongly advise against choosing this hotel.
The room was also very old and outdated, nothing like the photos. The only positive thing about this place is its convenient location, but that alone does not make up for the terrible overall experience.