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The Ritz-Carlton, Sarasota

5.0 star property

Choose dates to view prices

Photo gallery for The Ritz-Carlton, Sarasota

Private beach nearby, white sand, free beach shuttle, beach cabanas
Meeting facility
View from property
5 bars/lounges, tapas bar
Meeting facility

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Bar
  • Parking available
  • Breakfast available
  • Pool
  • Room service

Explore the area

Map
1111 Ritz Carlton Dr, Sarasota, FL, 34236
  • Sarasota Opera House
    ‪9 min walk‬
  • Van Wezel Performing Arts Hall
    ‪10 min walk‬
  • Marina Jack
    ‪10 min walk‬
  • Sarasota, FL (SRQ-Sarasota-Bradenton Intl.)
    ‪8 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Balcony, Marina View

Club Room, 1 King Bed, Balcony, Marina View | Premium bedding, down comforters, pillowtop beds, minibar

Club Room, 1 King Bed, Balcony, Marina View

  • 425 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Bay View

View from room

Suite, 1 Bedroom, Balcony, Bay View

  • 625 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Marina View (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Marina View (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Club Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, minibar

Club Suite, 1 Bedroom (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds, Non Smoking, Balcony (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Marina View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 2 Queen Beds, Balcony, Marina View

  • 425 sq ft
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Balcony (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Bay View (Mobility/Hearing Access, Roll-in Shwr)

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Balcony, Bay View (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds, Balcony

  • 425 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony, Marina View (Hearing Accessible)

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Marina View (Hearing Accessible)

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Balcony

  • 425 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Queen Beds, Balcony, Marina View

Club Room, 2 Queen Beds, Balcony, Marina View | Premium bedding, down comforters, pillowtop beds, minibar

Club Room, 2 Queen Beds, Balcony, Marina View

  • 425 sq ft
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 1 Bedroom, Balcony

  • 625 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Room, 1 King Bed, Balcony

Premium bedding, down comforters, pillowtop beds, minibar

Club Room, 1 King Bed, Balcony

  • 425 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony (Mobility Accessible, Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, Balcony (Mobility Accessible, Roll-in Shower)

  • 425 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Marina View

Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony, Marina View

  • 425 sq ft
  • Marina view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Balcony (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds, Balcony (Mobility Accessible, Tub)

  • 425 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds, Balcony

Premium bedding, down comforters, pillowtop beds, minibar

Club Room, 2 Queen Beds, Balcony

  • 425 sq ft
  • Marina view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Balcony (Mobility Accessible, Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Queen Beds, Balcony (Mobility Accessible, Roll-in Shower)

  • 425 sq ft
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Club Suite, 1 Bedroom

Premium bedding, down comforters, pillowtop beds, minibar

Club Suite, 1 Bedroom

  • 625 sq ft
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 1 Bedroom, Balcony, Bay View

Club Suite, 1 Bedroom, Balcony, Bay View | Living room | 55-inch LED TV with premium channels, TV, Netflix

Club Suite, 1 Bedroom, Balcony, Bay View

  • 625 sq ft
  • Bay view
  • Sleeps 4
  • 1 Double Bed

View all photos for Sarasota Suite, 1 King, Separate living room and Dining room, Club access, Non Smoking, (Balcony)

Sarasota Suite, 1 King, Separate living room and Dining room, Club access, Non Smoking, (Balcony) | Living room | 55-inch LED TV with premium channels, TV, Netflix

Sarasota Suite, 1 King, Separate living room and Dining room, Club access, Non Smoking, (Balcony)

  • 1325 sq ft
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | Premium bedding, down comforters, pillowtop beds, minibar

Room, 1 King Bed, Balcony

  • 425 sq ft
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Ritz-Carlton Suite, View of the Marina, 1 King, Bathrooms: 1.5, Whirlpool fits 1, 2450sqft, Club

Ritz-Carlton Suite, View of the Marina, 1 King, Bathrooms: 1.5, Whirlpool fits 1, 2450sqft, Club | Living room | 55-inch LED TV with premium channels, TV, Netflix

Ritz-Carlton Suite, View of the Marina, 1 King, Bathrooms: 1.5, Whirlpool fits 1, 2450sqft, Club

  • 2450 sq ft
  • Bay view
  • Sleeps 3
  • 1 King Bed

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About this property

The Ritz-Carlton, Sarasota

5-star hotel in Central Sarasota
Spend the day relaxing at The Ritz-Carlton, Sarasota's private white sand beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the hotel's 5 restaurants. Housekeeping is available on request.
The Ritz-Carlton, Sarasota offers 276 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with pay movies and Netflix. Bathrooms include shower/tub combinations, bathrobes, slippers, and designer toiletries.

This Sarasota hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts, a marina, and a 24-hour health club. 2 outdoor swimming pools are on site along with a 24-hour fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Ritz-Carlton Spa, Sarasota has 17 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna, a hot tub, and a steam room. The spa is open daily.
Feel the sun on your face and the sand in your toes on the private white sand beach, located just 3 miles away. You'll be playing in the surf in no time with a free ride on the hotel's complimentary beach shuttle. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at The Ritz-Carlton, Sarasota, where you can play a round of golf at the golf course, cool off in one of the 2 outdoor swimming pools, and enjoy a treatment at the full-service spa.

Dining is available at one of the hotel's 5 restaurants and guests can grab coffee at the coffee shop/café. Guests can unwind with a drink at one of the hotel's bars, which include 5 bars/lounges and a beach bar. A computer station is located on site and wireless Internet access is complimentary. This luxury hotel also offers outdoor tennis courts, a 24-hour health club, and a garden. Parking is available onsite for a surcharge.

The Ritz-Carlton, Sarasota is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11 AM.
The Lido Key Tiki Bar - This bar is located on the beach.
The Golf Club Grille - Overlooking the golf course, this restaurant specializes in American cuisine and serves breakfast and lunch. Open select days.
Jack Dusty - This seafood restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.
Ridley's Porch - This beachfront restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Rufa - Onsite tapas bar. Guests can enjoy alfresco dining (weather permitting). Open select days.
Room service (during limited hours) is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Valet parking on site (USD 55 per night; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 to 50 per person
  • 5 bars/lounges
  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • Jack Dusty
  • Ridley's Porch
  • Rufa
  • The Golf Club Grille
  • The Lido Key Tiki Bar

Things to do

  • 18-hole golf course
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 24-hour health club
  • Arcade/game room
  • Fishing
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Golf lessons
  • Kayaking
  • Paddleboard
  • Shopping
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Free crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 40,000 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • Marina
  • On the bay
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 17 treatment rooms
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 20 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with premium channels
  • Netflix
  • Pay movies

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 20.00 per accommodation, per night, plus a one-time cleaning fee of USD 250.00 and a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 30 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 65 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Children's club/arcade access
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • Newspaper
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15.00 to 50.00 per person
  • Valet parking fee: USD 55 per night (in/out privileges)
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 20.00 per accommodation, per night plus USD 250.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ritz-Carlton Hotel Sarasota
Ritz-Carlton Sarasota
Sarasota Ritz-Carlton
Ritz-Carlton Sarasota Hotel
Sarasota Ritz Carlton
The Ritz-Carlton, Sarasota Hotel Sarasota
Ritz Sarasota
The Ritz Carlton, Sarasota
The Ritz-Carlton, Sarasota Hotel
The Ritz-Carlton, Sarasota Sarasota
The Ritz-Carlton, Sarasota Hotel Sarasota

The Ritz-Carlton, Sarasota Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 711 out of 1001 reviews
Rating 8 - Good. 161 out of 1001 reviews
Rating 6 - Okay. 71 out of 1001 reviews
Rating 4 - Poor. 36 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Kelly

Stayed 3 nights in Nov 2024

10/10 Excellent

Olga

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
Beautiful property and excellent service; the reception staff made us feel welcome right away! Room was very comfortable!
Stayed 1 night in Nov 2024

10/10 Excellent

Elise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Comfortable rooms! Wonderful property and walkable to all restaurants
Stayed 2 nights in Nov 2024

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always love our stay into Ritz Carlton. The amenities are all first rate and only out done by the staff and service.
Stayed 8 nights in Jul 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent all around!
Stayed 2 nights in Nov 2024

10/10 Excellent

Stephen, Hudson

Liked: Cleanliness
Stayed 3 nights in Oct 2024

4/10 Poor

Roberta

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

2/10 Terrible

Charles

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Tehmina, goshen

Stayed 2 nights in Jul 2024

8/10 Good

Ligia

Stayed 1 night in Sep 2024

10/10 Excellent

Elen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Sep 2024

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, great customer service
Stayed 3 nights in Sep 2024

10/10 Excellent

Marian

Stayed 4 nights in Sep 2024

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was all good
Stayed 2 nights in Aug 2024

10/10 Excellent

John E

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Very nice stay
Stayed 1 night in Sep 2024

10/10 Excellent

Hien

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Kayla

Liked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

melissa faye, buxton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Ritz worth every penny!! So much better than the Westin!!
Stayed 8 nights in Aug 2024

10/10 Excellent

Grace A.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice time at the Ritz !! The room was beautiful and spacious . The pool in the hotel is okay , just a bit dirty :/ . The beach club is a lot nice !! The restaurant on property is excellent . We paid for early check in but didn’t check in till 530 pm :(
Stayed 1 night in Sep 2024

10/10 Excellent

Warren

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Kristin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall. Staff at beach and restaurants could improve with service but overall enjoyed our stay
Stayed 2 nights in Aug 2024

6/10 Okay

Michele

Stayed 2 nights in Aug 2024

2/10 Terrible

carlos

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Above the Ritz standards. Holiday Inn os better.
Front desk provide is a room w balcony w a view to the ceiling of the entrance. This was UGLY! I had to request another room while everything was closed due to Debby the tropical storm. Very, very bad behaviour from Alex the manager of the restaurant, I felt like he was rejecting me as animal. I have spoken to Joshua and that he was going to speak w Simon, the mgr of restaurants. Bad bad experience definitely they have not the standard of what Ritz represents. I am a 25 Marriott member.
Stayed 3 nights in Aug 2024

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024