2/10 Terrible
Pamela
Traveled with partner
Jan 12, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very run down. Somewhat sketchy neighborhood. Front desk lady was not at all helpful when we arrived at 2:30 pm. She informed us that check in wasn't until 3:00 and that our room wasn't ready. Although check out is at 11:00 she said there were no King rooms available. She claimed the hotel was fully booked last night and the cleaners were backed up. The parking lot was virtually empty. I asked her if she could contact housekeeping & ask them to prioritize a King room. She said No. We explained that we were needing to change clothes quickly and head to a wedding. She told us it could be up to an hour's wait. Having no choice but to wait, we sat in our car. We observed a housekeeper on the balcony having a cigarette & chatting on her cell phone. The front desk lady did come out to our car a couple minutes before 3:00 & tell us that our room was ready. The room was in very shabby condition. Dirty carpet with holes in it. Mismatched chair & ottoman had dirty upholstery. Furniture banged up & chipped. The bed was OK, and the bed linens & towels were clean.
Pamela
Stayed 1 night in Jan 2025