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Swissotel Sarajevo

5.0 star property

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Photo gallery for Swissotel Sarajevo

Turkish bath, body treatments, aromatherapy, hot stone massages
Junior Suite, 1 King Bed with Sofa bed | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Indoor pool
1 bedroom, hypo-allergenic bedding, minibar, in-room safe
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Parking available
  • Gym
  • Spa
  • Air conditioning
  • Housekeeping

Explore the area

Map
Vrbanja 1, Sarajevo, 71000
  • Gazi Husrev-Beg Mosque
    ‪3 min drive‬
  • Sarajevo City Hall
    ‪3 min drive‬
  • Baščaršija Džamija
    ‪3 min drive‬
  • Sarajevo (SJJ-Sarajevo Intl.)
    ‪10 min drive‬

Room options

View all photos for Swiss, Premier Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Premier Room, 1 King Bed

  • 431 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss, Classic Room, 1 Double Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Classic Room, 1 Double Bed

  • 398 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Swiss, Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Room, 2 Double Beds

  • 452 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 King Bed with Sofa bed (Panorama)

Executive Suite, 1 King Bed with Sofa bed (Panorama) | 1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Executive Suite, 1 King Bed with Sofa bed (Panorama)

  • 829 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Swiss, Classic Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Classic Room, 2 Double Beds

  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Panorama)

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Junior Suite, 1 King Bed (Panorama)

  • 646 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Swiss, Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Room, 1 King Bed

  • 463 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Swiss, Classic Room, 1 King Bed

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Classic Room, 1 King Bed

  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Swiss, Premier Room, 2 Double Beds

1 bedroom, hypo-allergenic bedding, minibar, in-room safe

Swiss, Premier Room, 2 Double Beds

  • 431 sq ft
  • Sleeps 3
  • 2 Double Beds

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About this property

Swissotel Sarajevo

5-star Sarajevo hotel, connected to a shopping center in Marijin Dvor
2 restaurants, an indoor pool, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a sauna, a 24-hour business center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Swissotel Sarajevo offers 218 air-conditioned accommodations with minibars and safes. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology.
In addition to an indoor pool, Swissotel Sarajevo provides a sauna and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Business-related amenities at this 5-star property consist of a 24-hour business center and 4 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 5382 square feet (500 square meters) include conference space. This luxury hotel also offers spa services, multilingual staff, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge), along with a car charging station.

Swissotel Sarajevo is a smoke-free property.

Swiss Lounge - Onsite lobby lounge.
Café Swiss - This buffet restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Open daily.
The Fusion Restaurant - This fine-dining restaurant specializes in international cuisine and serves brunch, lunch, and dinner. A children's menu is available. Open daily.

Languages

Bosnian, English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Secured, covered valet parking on site (EUR 10 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Café Swiss
  • Swiss Lounge
  • The Fusion Restaurant

Things to do

  • Gym
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 4 meeting rooms
  • 5,382 square feet of conference space
  • Computer station

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • No elevator
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 21 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2018
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 January - 5 January, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 6 January - 30 June, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 1 July - 31 August, EUR 2.05 per person, per night
  • A tax is imposed by the city: From 1 September - 24 December, EUR 1.53 per person, per night
  • A tax is imposed by the city: From 25 December - 31 December, EUR 2.05 per person, per night
  • Administrative fee: EUR 1.02 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 50 per vehicle (one-way, maximum occupancy 4)
  • Covered valet parking fee: EUR 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
This property uses solar energy
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served at this property
Parking height restrictions apply

Property is also known as

Swissotel Sarajevo Hotel
Swissotel Sarajevo Hotel
Swissotel Sarajevo Sarajevo
Swissotel Sarajevo Hotel Sarajevo

Swissotel Sarajevo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 217 out of 315 reviews
Rating 8 - Good. 50 out of 315 reviews
Rating 6 - Okay. 24 out of 315 reviews
Rating 4 - Poor. 14 out of 315 reviews
Rating 2 - Terrible. 10 out of 315 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is very helpful, location is great, it was a wonderful 2-day stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Shamim

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an excellent location, close distance to most of the facilities. The staff are excellent and friendly. Definitely come again
Stayed 3 nights in Apr 2025

10/10 Excellent

Deborah

Stayed 2 nights in Apr 2025

10/10 Excellent

Aurelie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Mustafa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall an enjoyable stay. Amazing staff . Good location
Stayed 7 nights in Apr 2025

10/10 Excellent

Sahdia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff, perfect location. Thank you to Emir who was always so helpful at breakfast- would come again
Stayed 7 nights in Apr 2025

10/10 Excellent

Kamal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

James Marc Devindra

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice hotel although use some improvement with breakfast service and spa facilities
Stayed 5 nights in Mar 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The beds are terrible, felt like we were sleeping on the floor other then that all was good. We told the reception about the beds and she said that they were going to put something soft there like a matress but when we came back there was nothing there and when we asked about it again they said roomservice do not work after 10 which means that she lied to us in the first place
Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was attentive and friendly - made sure we had all the relevant info - I was celebrating a birthday and they made it extra special with an in room sweet treat - hotel is located in one of the best spots of the city - easy walk to almost anywhere - covered parking in the scc center and the hotel has valet. Breakfast had a lot of options both traditional Bosnian and some intercontinental /American type breakfast options - rooms were very nice and I would have to stay very nice and best hotel in downtown Sarajevo - highly recommend!
Stayed 1 night in Mar 2025

10/10 Excellent

Vahid

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing

We have been coming to this hotel for years and always find it very good very friendly staff and service always at high level. Thank you to everyone and see you again soon we love Sarajevo.
Stayed 7 nights in Feb 2025

10/10 Excellent

Andreea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was very beautiful, exquisite bath and shower areas, carved wooden panels in the rooms, cute sitting areas by the large windows. I thoroughly enjoyed this hotel. The pool, sauna and hammam were elegantly designed. Very relaxing vibes. The massage services were also excellent as well as the food.
Stayed 3 nights in Jan 2025

10/10 Excellent

Benjamin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding Hotel, one of the best actually that I have stayed in Sarajevo. Conveniently located right in the shopping center access to Sarajevo City Center. Hasan who works at the reception has not only provided the best service but always went above and beyond to ensure we have wjat we needed. One example was when we were trying to find taxi to attend Severina Concert. He immediately ensured taxi was available while we were waiting in the lobby. Thank you Hasan for all of your outstanding service, professionalism, during our stay here.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alenka

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

KEVIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great modern hotel with terrific views. Bit of a walk to old town
Stayed 2 nights in Dec 2024

8/10 Good

Bryan, Calgary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in a great location. The staff were professional and very friendly, they were excellent. Rooms are nice and a good size. Beds are very firm though and we found them uncomfortable.
Stayed 3 nights in Dec 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Probably the nicest hotel in Sarajevo.
Stayed 3 nights in Oct 2024

10/10 Excellent

elma

Stayed 1 night in Aug 2024

10/10 Excellent

Ivan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

ali

Stayed 3 nights in Jun 2024

10/10 Excellent

Majed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

10/10 Excellent

Kevin

Stayed 2 nights in Sep 2024