See all properties

The Ritz-Carlton Sanya, Yalong Bay

5.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Ritz-Carlton Sanya, Yalong Bay

View from room
On the beach
4 restaurants, breakfast served
Lobby
Premier Room, 2 Double Beds, Balcony, Ocean View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Housekeeping

Explore the area

Map
Yalong Bay Sanya Hainan, Sanya, Hainan, 572000
  • Yalong Bay
    5 min drive
  • Yalong Bay Tropical Paradise Forest Park
    8 min drive
  • Sofia
    2 min walk
  • Sanya (SYX-Phoenix Intl.)
    30 min drive

Room options

View all photos for Room, 2 Double Beds, Ocean View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Ocean View

  • 700 sq ft
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 2 Double Beds, View

  • 700 sq ft
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Villa, 1 Bedroom, Oceanfront

Villa, 1 Bedroom, Oceanfront | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Villa, 1 Bedroom, Oceanfront

  • 1399 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Ocean View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Club Room, 1 King Bed, Ocean View

  • 700 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Courtyard View (Lagoon)

Room, 1 King Bed, Courtyard View (Lagoon) | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Courtyard View (Lagoon)

  • 861 sq ft
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, View

Deluxe Room, 1 King Bed | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Deluxe Room, 1 King Bed, View

  • 700 sq ft
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Garden View

Villa, 1 Bedroom, Garden View | Terrace/patio

Villa, 1 Bedroom, Garden View

  • 1399 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Ocean View

Room, 1 King Bed, Ocean View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 1 King Bed, Ocean View

  • 700 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View | Living room | LCD TV, DVD player, iPod dock, toys

Suite, 1 King Bed, Ocean View

  • 1367 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Room, 2 Double Beds, Balcony, Ocean View

Premier Room, 2 Double Beds, Balcony, Ocean View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 2 Double Beds, Balcony, Ocean View

  • 700 sq ft
  • Sea view
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Pool Access

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Pool Access

  • 861 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Suite, 1 Bedroom, Ocean View

Club Suite, 1 Bedroom, Ocean View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Club Suite, 1 Bedroom, Ocean View

  • 1323 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 Double Bed, Garden View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Family Suite, 1 Double Bed, Garden View

  • 700 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Villa, 2 Bedrooms, Ocean View, Oceanfront

Villa, 2 Bedrooms, Ocean View, Oceanfront | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Villa, 2 Bedrooms, Ocean View, Oceanfront

  • 2713 sq ft
  • Sea view
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Balcony, Resort View

Room, 2 Double Beds, Balcony, Resort View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Room, 2 Double Beds, Balcony, Resort View

  • 700 sq ft
  • Resort view
  • Sleeps 3
  • 2 Double Beds

View all photos for Premier Room, 1 King Bed, Balcony, Ocean View

Premier Room, 1 King Bed, Balcony, Ocean View | Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Premier Room, 1 King Bed, Balcony, Ocean View

  • 700 sq ft
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Ocean View

Frette Italian sheets, premium bedding, down comforters, pillowtop beds

Club Room, 2 Double Beds, Ocean View

  • 700 sq ft
  • Sea view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Pool Access

View from room

Club Suite, 1 King Bed, Pool Access

  • 1324 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

The St. Regis Sanya Yalong Bay Resort

Pool
Spa
Kids pool
Waterslide
4.5 out of 5, Wonderful, (66)
The price is $220
per night
$256 total
includes taxes & fees
Jan 2 - Jan 3
The St. Regis Sanya Yalong Bay Resort

About this property

The Ritz-Carlton Sanya, Yalong Bay

5-star Sanya hotel, connected to a shopping center in Jiyang District
Catch some rays at the beach or spend the day relaxing at The Ritz-Carlton Sanya, Yalong Bay's full-service spa. Then enjoy a meal at one of the hotel's 4 restaurants. Housekeeping is available on request.
The Ritz-Carlton Sanya, Yalong Bay offers 452 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to balconies. These individually decorated and furnished accommodations include dining tables. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. LCD televisions come with premium satellite channels and pay movies. Coffee/tea makers and minibars are provided. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include safes and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

SPA has 10 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, Thai massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
The Ritz-Carlton Sanya, Yalong Bay features a full-service spa, 5 outdoor swimming pools, an outdoor tennis court, and a sauna. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Each day guests can enjoy a complimentary manager's reception. Wired and wireless Internet access is complimentary.

Business-related amenities at this 5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 1701 square feet (158 square meters) include a conference center. This Art Deco hotel also offers a children's pool, a 24-hour fitness center, and spa services. Complimentary self parking is available on site, along with a car charging station. The property offers extended parking privileges to guests.

The Ritz-Carlton Sanya, Yalong Bay is a smoke-free property.

A complimentary manager's reception is offered each day.
Fresh 8 - Overlooking the garden, this restaurant serves breakfast, brunch, lunch, and dinner.
Pearl Chinese Restaurant - This restaurant serves lunch and dinner. Open daily.
Sofia-Italian Restaurant - Overlooking the garden, this restaurant serves dinner only. Open daily.
Sand-Beach Grill - Overlooking the ocean, this restaurant serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

Languages

Chinese (Mandarin), English, French, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free shopping center shuttle
  • Free self parking on site
  • Extended parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CNY 288 for adults and CNY 144 for children
  • 2 bars/lounges
  • 4 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Fresh 8
  • Pearl Chinese Restaurant
  • Sand-Beach Grill
  • Sofia-Italian Restaurant

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Free children's club
  • Full-service spa
  • Outdoor tennis court
  • Piano
  • Playground
  • Sauna
  • Shopping mall
  • Steam room
  • TV in common areas
  • Volleyball
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Art supplies
  • Baby bath
  • Baby toys
  • Beach toys
  • Children's books
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Children's toys
  • Dining table
  • DVD player
  • Free children's club
  • Free crib
  • Grocery/convenience store
  • Highchair
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Playground
  • Pool toys
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Shared refrigerator

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • Conference center (1,701 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Thin carpet in room
  • Tile flooring in room
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 3 buildings
  • 7 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2008
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Frette Italian sheets
  • Pillow menu
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • iPod dock
  • LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property offers shuttle service to and from Sanya Begonia Bay Internation Shopping Centre with required 24-hour advance notice during scheduled hours.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 525.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CNY 288 for adults and CNY 144 for children
  • Rollaway bed fee: CNY 525.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM
Reservations are required for golf tee times and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Ritz-Carlton Hotel Sanya
Ritz-Carlton Sanya
Sanya Ritz-Carlton
Ritz Carlton Hotel Sanya
Ritz Sanya
The Ritz-Carlton Sanya Yalong Bay Hainan
Ritz-Carlton Sanya Yalong Bay Hotel
Ritz-Carlton Sanya Yalong Bay
The Ritz Carlton Sanya, Yalong
The Ritz-Carlton Sanya, Yalong Bay Hotel
The Ritz-Carlton Sanya, Yalong Bay Sanya
The Ritz-Carlton Sanya, Yalong Bay Hotel Sanya

The Ritz-Carlton Sanya, Yalong Bay Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 66 out of 113 reviews" "
Rating 8 - Good. 28 out of 113 reviews" "
Rating 6 - Okay. 12 out of 113 reviews" "
Rating 4 - Poor. 5 out of 113 reviews" "
Rating 2 - Terrible. 2 out of 113 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

BAR

Traveled with family
Disliked: Property conditions & facilities, room comfort
Old and Outdated Resort
the Hotel is very large and lacks a feeling of Luxury or intimacy; Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive; overall it is an OK hotel but would need a deep renovation and review of conditions and services; i would not recommend this hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love it
Very nice hotel
Stayed 1 night in Apr 2021

10/10 Excellent

Maribel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.
Stayed 6 nights in Dec 2020

10/10 Excellent

Daniel, Shanghai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.
Stayed 6 nights in Jul 2020

2/10 Terrible

JIE

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
worst hotel
This is the worst hotel I have ever stayed in
Stayed 1 night in Jul 2020

4/10 Poor

Grainne, Foshan

Traveled with partner
Liked: Cleanliness, property conditions & facilities
The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.
Stayed 10 nights in Jul 2020

6/10 Okay

Verified traveler

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice
Stayed 4 nights in Dec 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were not happy with the balcony with a wall which was blocking the beautiful view.
Stayed 3 nights in Nov 2019

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
I would say overall the property is beautiful. Where the property falls apart is the language. Language/mass confusion was a common theme. Being from Canada and traveling in China I’ve come to expect language barriers. But I have yet to see a situation so poorly handled like this property. Starting with arrival. A room was booked online as a resort view. However the hotel said to them, that qualified as a garden view. To me that makes no sense. Moving forward. The luggage was to be brought up to the room upon check in. The bags never came, we called down and they had no idea what luggage even meant. After further explanation, luggage was understood and an hour later the bags showed up. Adding insult to injury, the phone range 3 times after stating that they needed a luggage number. At this point the phone ringing woke up our infant child over and over after a long day of flying this was not great. Explaining that the luggage had arrived and the luggage number was no longer necessary the calling finally subsided. Next: room service was ordered, again a process considering no one spoke enough English to even process what a a chicken club sandwich was. Which to me just doesn't make sense. Considering the menu is in English, you’d hope at minimum someone could understand enough to just put an order in. Sadly the food showed up cold, and late. The order was incorrect. Additionally the air conditioning did not work. Entire stay was an over heated mass mis-communication of a stay.
Stayed 4 nights in Nov 2019

8/10 Good

Janette Yin

Traveled with family
Liked: Staff & service, room comfort
Stayed 4 nights in Jul 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
This is a very beautiful resort. I loved the food in the Sand Restaurant. In the morning i had to wait up to half an hour to get seated for breakfast. That is not what I would expect from a Ritz Carlton. The pools are very nice, however the massage jets don’t work. The evenings are rather boring. Besides a DJ there is nothing going on. The SPA center is gorgeous.
Stayed 3 nights in Jun 2019

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Ritz
Fantastic hotel. Rooms were huge and beautiful with great amenities. Breakfast went on and on - it was amazing. Several pools allowed privacy- beach was clean, water was great. My only complaint is that the restaurants at the Ritz were crazy expensive and better to go into town for dinner.
Stayed 3 nights in Jun 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sanctuary in Sanya
The hotel is beautiful. The design blends with the beautiful grounds and pools. There are several restaurant options, including a delicious Italian restaurant. The spa facilities were extensive and elegant. The rooms are spacious. The staff was helpful. English speakers among the staff were few but between hand signals, smiles and Google translates we navigated our way through well. Signage and menus are in Chinese and English. The resort does cater to families so be prepared for lots of little ones. That said, it did not affect our adult get away. There are lots of areas and activities that cater to families which allows adults to get away and enjoy quiet areas. It is a beautiful resort in a peaceful, scenic location. Definitely a “yes” if you find yourself in this beautiful corner of the world.
Stayed 4 nights in Apr 2019

4/10 Poor

Verified traveler

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
not romantic service
The hotel will say your room is not available and up sell you to pay more in order for you to be able to check in
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveler

Stayed 2 nights in Nov 2018

10/10 Excellent

briendle

Fabulous property. Friendly staff. Hoss Vetry, Property Vice President is affable and very accommodating. A picturesque oasis only a short distance from the hustle bustle city.
Stayed 1 night in Nov 2018

10/10 Excellent

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay in Sanya iconic property
we had a great stay at Ritz Carlton Sanya, the hotel is not brand new but has its charm, the staff is very helpful, pools and public areas are great, restaurants nice too.
Stayed 2 nights in Sep 2018

10/10 Excellent

Footy, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Am amazing resort !
We loved our stay here - it’s the second time. From the location on the sea to the staff and food everything is fantastic. The rooms on one side of the hotel have been renovated and are better than the other. The staff here are very helpful and leave nothing to be desired. The food in the restaurants is really good - especially Pearl, serving Chinese food. There are shops and an ice cream kiosk. The beach is wonderful with life guards at both the pool and beach. It’s the best kept secret. Go there you’ll love it.
Stayed 3 nights in Aug 2018

10/10 Excellent

Luis Guerra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to relax and enjoy a family vacation
We loved it. The place is gorgeous, the restaurants are top notch. The staff is, as you’d expect at a RItz-Carlton, readily available and anticipating your needs to the best of their abilities. The Ritz Kidz area for children is well sized and full of fun for the little ones. Overall we loved it. The one thing when considering location is their beach access is not the best among hotels, a bit steep and removed from the beach sitting arrangements, but we still enjoyed it.
Stayed 3 nights in Aug 2018

8/10 Good

Tung Nei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2018

10/10 Excellent

Blanche, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service at Ritz Carlton
Hotel staff were very professional and responsive. They showed great care and concern when my son fell sick on one day. The waitress (Mona) at Sofia restaurant offered us her incredible service over dinner that evening in particular. The room (garden view) is very spacious and clean with great facilities to add cosines and comfort.
Stayed 3 nights in Jul 2018

10/10 Excellent

Rau, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Cut Above the Rest
My partner and I stayed here for two 6 nights in a Garden Room Villa. Both the exterior and interior of the hotel harks back to traditional elements of Chinese architecture (think timber, symmetrical layouts, upturned roofs, etc.) and it is seen throughout the entire resort, including the Garden Villa. Tucked away from the rest of the resort in a secluded cul-de-sac, the Garden Villa is incredibly private, and set against (as the name would suggest) lush green gardens and forestry. Make sure you take it all in as you walk, or more preferably; use the complimentary golf cart service available to Villa guests only. The Villa itself was extremely spacious, including a generously sized walk-in wardrobe, an unbelievably grand and sumptuous bathroom with all the luxurious trimmings, and a bedroom only fit for a king and queen (and this includes the lavish bed and linen). The Villa then opens up to a large deck, showcasing the outdoor pool, pergola set above a seating area, and of course, the garden with hibiscus and an array of fauna growing. The outdoor area sets the perfect scene for a days (rain or shine) swimming, reading, and a glass or two of champagne as you let any sense of worry completely melt away. As I mentioned above, the service at the Ritz Carlton is truly next to nothing. Staff taking the ‘extra’ step is completely the norm, and ‘going over and beyond’ seems to be standard here, and this level of service was echoed throughout our entire stay. This was exemp
Stayed 6 nights in Jul 2018

10/10 Excellent

Lee, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel if you just like to relax only
This hotel has the beach next to it and you can walk along it and whilst we were there it as really empty. We stayed two nights and it was great for us just to swim and relax since there is not much to do nearby. We were there for our 15th wedding anniversary and the staff made us very welcome on the first day e.g. wine, chocolates, bouquet of flower, BBQ table away from the main seating; all in all a wonderful hotel with excellent staff all round. We would happily return one day with friends!
Stayed 2 nights in Jun 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service!
It was a wonderful stay! The staff was bery friendly and helpful. We received delicious fresh fruits after check-in! The spa was clean and rejuvenating. Excellent service and will return again!