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Novotel Santos Gonzaga

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Novotel Santos Gonzaga

Front of property
View from property
Minibar, in-room safe, desk, blackout drapes
2 bars/lounges
Sports facility

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Breakfast available
  • Housekeeping
  • Parking available

Explore the area

Map
Av Dona Ana Costa 473, Santos, 11060-003
  • Miramar Shopping Center
    3 min walk
  • Shopping Parque Balneário
    5 min walk
  • Flag Square
    6 min walk
  • Santos (SSZ)
    92 min drive

Room options

View all photos for Standard Apartment, 1 Double Bed

Standard Apartment, 1 Double Bed | Minibar, in-room safe, desk, blackout drapes

Standard Apartment, 1 Double Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Apartment, 1 Queen Bed, View

Executive Apartment, 1 Queen Bed | Minibar, in-room safe, desk, blackout drapes

Executive Apartment, 1 Queen Bed, View

  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 1 Double Bed with Sofa bed

Superior Apartment, 1 Double Bed with Sofa bed | Minibar, in-room safe, desk, blackout drapes

Superior Apartment, 1 Double Bed with Sofa bed

  • 269 sq ft
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Apartment, 2 Twin Beds

Superior Apartment, 2 Twin Beds | Minibar, in-room safe, desk, blackout drapes

Superior Apartment, 2 Twin Beds

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Queen Bed, Ocean View

Superior Room, 1 Queen Bed, Ocean View | Minibar, in-room safe, desk, blackout drapes

Superior Room, 1 Queen Bed, Ocean View

  • 269 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Apartment, 1 Queen Bed

Superior Apartment, 1 Queen Bed | Minibar, in-room safe, desk, blackout drapes

Superior Apartment, 1 Queen Bed

  • 269 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Novotel Santos Gonzaga

4-star hotel in Gonzaga
Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. WiFi in public areas is free. Other amenities include a fitness center, a sauna, and valet parking. Housekeeping is available on request.
Novotel Santos Gonzaga offers 288 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Novotel Santos Gonzaga provides a sauna and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. Wireless Internet access is complimentary.

This 4-star property offers access to a business center. Event facilities measuring 484 square feet (45 square meters) include conference space. This business-friendly hotel also offers a garden, coffee/tea in a common area, and concierge services. Parking is available onsite for a surcharge.

Novotel Santos Gonzaga is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (BRL 35 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: BRL 70 per person
  • 2 bars/lounges
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Gym
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 484 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 23 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 6 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 100 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 70.00 per person
  • Valet parking fee: BRL 35 per day
  • Pet fee: BRL 100 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Novotel Santos Hotel
Novotel Santos
Novotel Santos Brazil
Novotel Santos
Novotel Santos Gonzaga Hotel
Novotel Santos Gonzaga Santos
Novotel Santos Gonzaga Hotel Santos

Novotel Santos Gonzaga Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 499 out of 950 reviews" "
Rating 8 - Good. 292 out of 950 reviews" "
Rating 6 - Okay. 88 out of 950 reviews" "
Rating 4 - Poor. 43 out of 950 reviews" "
Rating 2 - Terrible. 28 out of 950 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Felipe, Malden

Liked: Staff & service
Disliked: Cleanliness
Precisa de manutenção ar condicionado pingando e a limpeza precisa melhorar. Mas talvez não tenha tido sorte dessa vez porque já vi pessoas falarem bem do hotel
Stayed 1 night in Aug 2024

8/10 Good

Regis

Liked: Property conditions & facilities
Great place.
Stayed 6 nights in Jun 2024

2/10 Terrible

Tarek

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

10/10 Excellent

Wagner

Stayed 2 nights in Feb 2024

4/10 Poor

Theresa Marie, Aurora

Traveled with group
Disliked: Staff & service, amenities
Went to bar area & no service. Went to lobby & they sent someone up. When bartender came, was told that I was Not able to buy one glass of wine but insisted on me purchasing a bottle. Had to walk 2 blocks at night to obtain a glass of wine.
Stayed 1 night in Feb 2024

4/10 Poor

wolfgang

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

catherine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to beach
Stayed 1 night in Jan 2024

6/10 Okay

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Good service. Bad tv and room lights very confusing.
Stayed 2 nights in Jan 2024

6/10 Okay

Lucia, Thorold

Traveled with family
Liked: Staff & service, property conditions & facilities
There isn't air conditioner inside the elevators and halls. The pool is very small, with only 3 recliner chairs, breakfast with limited options, same food every day, pool bar Very expensive!!!
Stayed 3 nights in Jan 2024

8/10 Good

alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Marcelina

Disliked: Property conditions & facilities
Stayed 3 nights in Sep 2023

8/10 Good

Eduardo

Business traveler
Liked: Staff & service
Foi dentro da espectativa, poderia ser mais caprichado
Stayed 7 nights in Sep 2023

2/10 Terrible

Ulisses

Business traveler
Disliked: Staff & service, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Jean-Pierre

Stayed 1 night in Apr 2023

10/10 Excellent

VIREN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Excellent for the price! Staff was very friendly and helpful
Stayed 1 night in Jan 2023

10/10 Excellent

ANIELLO

Stayed 1 night in Jan 2023

4/10 Poor

DANIEL

Disliked: Cleanliness
Stayed 1 night in Nov 2022

8/10 Good

Cristiane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and nice view. I’ve had some problems with AC in both rooms but as I was staying only one night, not a huge deal. Friendly staff willing to solve the issues.
Stayed 1 night in Oct 2022

10/10 Excellent

Thais

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Santos
The room was nice and clean. We stayed in the 18th floor and could see the ocean from it (even thou the building is a few blocks from the beach). My son slept in a side sofá, which was ok. Breakfast is a little extra but it was worthy and it is cheaper if you buy in advance. All staff was helpful and well-trained. Location is also nice, close to a mall and to Santos’ gastronomic street, with many options of restaurants and convenience stores. Overall we had a good stay and would come back.
Stayed 3 nights in Aug 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Location
Stayed 2 nights in Jun 2022

10/10 Excellent

Dagner, Greenacres

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Feb 2022

10/10 Excellent

Celina, Whitewater

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location, great staff, very nice property.
Stayed 1 night in Feb 2022

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very good!! Would be better if the hotel offer a coffee maker inside the room.
Stayed 3 nights in Feb 2022

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Este é um hotel muito bom, mas um pouco caro, mas o custo oferece muitas coisas, não é na praia, mas a uma curta distância a pé. A área do bar é agradável e o almoço, eu diria que é a melhor parte do hotel por um preço, há uma grande seleção de comida, mas pergunte o preço primeiro.
Stayed 5 nights in Dec 2021

4/10 Poor

Francisco

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021