8/10 Good
PENELOPE
Traveled with family
Jun 5, 2025
Liked: Cleanliness, amenities
It’s a very nice hotel with beautiful views and restaurant and restful atmosphere and in general the staff are very pleasant and helpful buy on my first day I slipped and fell down the stairs outside which connect the rooms to the rest of the hotel. They’re very steep and there were no warning signs and there was no handrail to hold on to where I fell. I felt the staff could have been more helpful when I reported it and I explained the injuries I sustained. The manager seemed genuinely concerned but still wasn’t very helpful. It spoiled my holiday because I couldn’t go in the water because of the injury to my arm. It’s a lovely place to stay but the owner should review and update safety for guests.
PENELOPE
Stayed 4 nights in May 2025