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Solace Hotel Santiago

4.0 star property

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Photo gallery for Solace Hotel Santiago

Seasonal outdoor pool
Interior entrance
Property entrance
Poolside bar
Premium Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa

Explore the area

Map
Monseñor Sotero Sanz 115, Providencia, Santiago, Región Metropolitana, 5550000
  • Costanera Center
    ‪12 min walk‬
  • Palacio de la Moneda
    ‪5 min drive‬
  • San Cristobal Hill
    ‪6 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪19 min drive‬

Room options

View all photos for Premium Suite

Premium Suite | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Premium Suite

  • 452 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 2 Twin Beds

  • 290 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Superior Room, 1 King Bed

  • 290 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Solace Hotel Santiago

4-star hotel in Providencia
After a day on the slopes, return to dine at the restaurant and drink at the bar/lounge. Additional amenities at Solace Hotel Santiago include a rooftop terrace and a complimentary reception. Housekeeping is available on request.
Solace Hotel Santiago offers 108 accommodations with free minibar items and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Guests can surf the web using the complimentary wired and wireless Internet access.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center, a seasonal outdoor pool, and complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and massages.
This hotel's ski shuttle (surcharge) will get you to the slopes in no time. When the sun goes down, sip après-ski drinks in the hotel's bar.

Dining is available at the hotel's restaurant and guests can grab coffee at one of the 2 coffee shops/cafes. Each day guests can enjoy a complimentary manager's reception. A computer station is located on site and wired and wireless Internet access is complimentary. Limited complimentary onsite parking is available on a first-come, first-served basis.

Solace Hotel Santiago has designated areas for smoking.

A complimentary manager's reception is offered each day.
Zafferano - This restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking
  • Street parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Onsite parking available only on request
  • Free secured, covered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available for a fee: USD 15 for adults and USD 15 for children
  • 2 coffee shops/cafes
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Zafferano

Things to do

  • Free bicycle rentals
  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Conference center

Outdoors

  • Rooftop terrace

Spa

  • Deep-tissue massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 13 floors
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Designated smoking areas
  • Living plant wall
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 15 for adults and USD 15 for children
  • Airport shuttle fee: USD 75 per vehicle (roundtrip)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The seasonal pool will be open from November to April
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply

Property is also known as

Solace Hotel Santiago
Solace Santiago
Solace Hotel Santiago Hotel
Solace Hotel Santiago Santiago
Solace Hotel Santiago Hotel Santiago

Solace Hotel Santiago Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 783 out of 1001 reviews
Rating 8 - Good. 154 out of 1001 reviews
Rating 6 - Okay. 37 out of 1001 reviews
Rating 4 - Poor. 19 out of 1001 reviews
Rating 2 - Terrible. 8 out of 1001 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Chowdhury

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in Santiago

Excellent stay, everything was top notch, especially the service, breakfast, location, and amenities
Stayed 3 nights in Feb 2025

10/10 Excellent

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient area, we walked around in the evenings for dinner and felt very safe. Beautiful views from the rooftop bar and restaurant. Pool could have been cleaner, it was slightly cloudy.
Stayed 5 nights in Feb 2025

10/10 Excellent

maria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Location few steps from metro station, quiet neighborhood, close to shopping malls, restaurants and staff. Water in the rooms, soft drinks including sugar free very convenient. Breakfast was included but not impressive, few fruit selection, bread was not fresh but overall experience was very good. Top terrace, dining and pool were also great.
Stayed 5 nights in Feb 2025

10/10 Excellent

Cristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Très belle surprise

Excellent hotel très bien situé. Le service est impecable. Les chambres spacieuses neuves encore mieux que sur les photos. Salle de bain spacieuse et moderne. Et le meilleur" le profesionalisme et la gentillese de tout le personnel de l'Hotel
Stayed 3 nights in Feb 2025

10/10 Excellent

ian, niagara on the lake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2025

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Nice modern hotel in the city centre
Stayed 1 night in Feb 2025

10/10 Excellent

moacyr luiz da silva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Chris

Liked: Amenities
I felt the staff went over and above to assist me and some of the things I requested. They were excellent. I would definitely stay there again.
Stayed 2 nights in Feb 2025

10/10 Excellent

Kathryn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An exceptional hotel experience. Thank you Kevin for your wonderful guidance in tours and restaurants. Kevin went above and beyond to insure we had a wonderful stay in Santiago. All the staff were polite and always on hand to attend to every need and detail.
Stayed 2 nights in Feb 2025

10/10 Excellent

LUIS ENRIQUE

Traveled with group
Liked: Property conditions & facilities
Excelente ubicación. Buen desayuno. Buen servicio. El barrio excelente y una estación del metro en la esquina, excelente opción.
Stayed 3 nights in Feb 2025

10/10 Excellent

Holly

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

WOW

The view is spectacular! I loved everything about this hotel would definitely stay again and recommend! ♥️
Stayed 2 nights in Feb 2025

10/10 Excellent

Timothy

Stayed 4 nights in Feb 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel to stay at located on a quiet street with beautiful views of el cerro San Cristobal and the virgin at its peak, plus a nice view of the Sky Costanera (that is just a short walk away). The staff was courteous, professional and so very helpful. Felipe tried to help me with my SIM when I was having issues and was absolutely brilliant, well-intentioned and attentive. The team seems very happy to be working there and are always laughing, humming or singing along to the music. The food was really good, as well. A good breakfast - although, I would have liked more Chilean bread (una hallullita les mataria?!). And drinks on the rooftop bar on the roof were absolutely beautiful to watch the sunset. The metro station is a block away and super convenient to get to the main tourist attractions, and Bellavista is a little far but still within walking distance from the hotel. Very, very conveniently located. It was also very clean. My room was impeccable. The sheets were crisp, clean and of high quality. Great hotel. Great value for money. Quality stay. Comfortable and convenient.
Stayed 3 nights in Feb 2025

8/10 Good

paul

Stayed 3 nights in Feb 2025

8/10 Good

paul

Liked: Cleanliness, amenities
I stayed here a year ago and was really impressed with the hotel. Cleanliness was great and service very good. I was a little (only a little) disappointed that standards were not quite so high on a second and third visit. I was given a room where there was clear water damage from the shower to the wall and the bathroom smelt really bad. I had to get it checked twice and it still had lingering smell of bad water or worse. I left and returned 5 days later and was given another room where the smell wasn’t apparent. The top pool was fantastic but I had evidence its quality of cleanliness wasn’t as good on the third visit. It’s still one of the best places to spend a day/evening in Santiago though. The only down side to the AZ bar is that it’s sometimes a long wait from ordering drinks and good, particularly on Saturday evening. The bar staff are lovely and a real benefit to the hotel but they seem to struggle with dealing with orders at times of heavy demand. The room, apart from poor bathroom smell was perfect and the bed and pillows of highest order. I can say it was the best nights sleep I’d had in ages thanks to comfort of mattress and pillows. The desk staff are super friendly but I do question why when I asked for a late check out I was told the desk guy would need to check with management and then it wasn’t possible because the hotel was completely full, but when I offered to pay for an extended stay 50USD the guy immediately took payment without any check and I had room
Stayed 1 night in Feb 2025

10/10 Excellent

Jeffrey

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic option if you are staying in Santiago. The area around the hotel is extremely safe and there’s many restaurants you could walk to. The rooftop pool and sunning area is really fantastic. The folks at the front desk were extremely helpful. They have free parking in the basement. Highly recommended hotel if you’re coming to Santiago. The price is right as well.
Stayed 2 nights in Feb 2025

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel within close walking distance to shopping, dining, and subway station.
Stayed 3 nights in Feb 2025

10/10 Excellent

mr

Stayed 3 nights in Feb 2025

10/10 Excellent

Agustin

Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Good hotel, poor breakfast.

Great hotel. Nice staff. The breakfast was sub par. They were out of eggs, bacon, most of the fruit. None of the staff seemed concerned One coffee machine made very weak coffee and the other had a ball of hair in the dispenser.
Stayed 2 nights in Feb 2025

10/10 Excellent

Fatmir

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Quiet, cool, elegant hotel. Staff very friendly and attentive
Stayed 5 nights in Jan 2025

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing experience at this beautiful hotel despite staying only for a short period. The staff were very friendly and knowledge! They helped me book a tour to Valparaiso/Vino del Mar with their travel partner of which was fantastic. The hotel itself was stunning - the room was excellent in terms of sizing and being clean. The rooftop bar with swimming pool was special as it offered a chance to unwind whilst having the amazing backdrop of Santiago literally all around you. Thank you so much Hotel Solace team! I will return to Santiago at some point and be sure to book again with you.
Stayed 3 nights in Jan 2025

10/10 Excellent

SHARON

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little gem in Santiago

Came for work and brougjt my husband. A great hotel on a quiet street, within a short distance from my office and economical stores and redtaurants.
Stayed 2 nights in Feb 2025