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Mandarin Oriental, Santiago

5.0 star property

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Photo gallery for Mandarin Oriental, Santiago

Lobby
Garden
Seasonal outdoor pool, pool umbrellas
Executive lounge
Premium bedding, down comforters, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Pool
  • Breakfast available
  • Parking included
  • Bar
  • Housekeeping

Explore the area

Map
Kennedy Avenue #4601, Santiago, Region Metropolitana, 1025
  • Parque Arauco Mall
    ‪6 min walk‬
  • Costanera Center
    ‪4 min drive‬
  • Clinica Alemana
    ‪4 min drive‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪27 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed, Accessible

Deluxe Room, 1 King Bed, Accessible | Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed, Accessible

  • 560 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Executive Room, 1 King Bed

  • 560 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 2 Queen Beds

Premium bedding, down comforters, minibar, in-room safe

Executive Room, 2 Queen Beds

  • 560 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Premier Suite, Terrace

Premium bedding, down comforters, minibar, in-room safe

Premier Suite, Terrace

  • 1313 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (View)

View from room

Deluxe Room, 1 King Bed (View)

  • 560 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite

Premium bedding, down comforters, minibar, in-room safe

Executive Suite

  • 872 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, Terrace

Premium bedding, down comforters, minibar, in-room safe

Executive Suite, Terrace

  • 872 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premier Suite

Premium bedding, down comforters, minibar, in-room safe

Premier Suite

  • 1313 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Queen Beds

  • 506 sq ft
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 1 King Bed

  • 560 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, down comforters, minibar, in-room safe

Deluxe Room, 2 Twin Beds

  • 560 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Club Room, 1 King Bed

Executive lounge

Club Room, 1 King Bed

  • 560 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Twin Beds

Premium bedding, down comforters, minibar, in-room safe

Club Room, 2 Twin Beds

  • 560 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

Similar properties

Lobby

The Singular Santiago

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
4.8 out of 5, Exceptional, (571)
The price is $460
per night
$460 total
includes taxes & fees
Mar 26 - Mar 27
The Singular Santiago

About this property

Mandarin Oriental, Santiago

Hotel in Las Condes
Skiing and snowboarding are not the only attractions at Mandarin Oriental, Santiago, where you can sip cocktails at the bar/lounge and take advantage of a coffee shop/cafe and a conference center. Change of towels is available on request.
Mandarin Oriental, Santiago offers 310 accommodations with minibars and safes. Beds feature down comforters and premium bedding. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access (WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

This hotel's ski shuttle (surcharge) will get you to the slopes in no time. When the sun goes down, sip après-ski drinks in the hotel's bar.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A computer station is located on site and wireless Internet access is available for a surcharge. Limited complimentary onsite parking is offered on a first-come, first-served basis, and a car charging station is available.

Mandarin Oriental, Santiago has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Senso - Overlooking the pool and garden, this theme restaurant specializes in Italian cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.
Origen - This cocktail bar overlooks the pool and garden. Open daily.
Matsuri - Overlooking the pool and garden, this theme restaurant specializes in Peruvian cuisine and serves lunch and dinner. Open daily.
Atrium - Onsite lobby lounge. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10 per night); wired internet (surcharge)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 10 per night)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Area shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 45 for adults and USD 23 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Atrium
  • Matsuri
  • Origen
  • Senso

Things to do

  • 18-hole adjacent golf course
  • Bicycle rentals
  • Children's pool
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (16,738 square feet of space)

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Doorbell and phone notification
  • Elevator
  • Handrails in hallways
  • Handrails in stairways
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per day, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 80.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 45 for adults and USD 23 for children
  • Fee for in-room wireless internet: USD 10 per night (rates may vary)
  • Fee for in-room wired internet: USD 10 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 10 per night (rates may vary)
  • Pet fee: USD 50 per pet, per day plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 80.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from September to March
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Santiago Mandarin Oriental
Grand Hyatt Santiago Hotel
Santiago Grand Hyatt
Grand Hyatt Santiago Hotel Santiago
Hyatt Santiago
Santiago Hyatt
Santiago Mandarin Oriental
Mandarin Oriental, Santiago Hotel
Hotel Santiago by Mandarin Oriental
Mandarin Oriental, Santiago Santiago
Mandarin Oriental, Santiago Hotel Santiago

Mandarin Oriental, Santiago Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 560 out of 806 reviews
Rating 8 - Good. 160 out of 806 reviews
Rating 6 - Okay. 51 out of 806 reviews
Rating 4 - Poor. 17 out of 806 reviews
Rating 2 - Terrible. 18 out of 806 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Afshin

Stayed 2 nights in Nov 2024

8/10 Good

MARGARITA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Mandarin Oriental in Santiago in November 2024
The hotel is fabulous and lives up to the 5 star rating. It was absolutely clean, except for some rooms that seem to have doors that need refurbishing. It must be a wing that probably has not been renovated but is visible from the walkway. The restaurants in the facility were excellent, particularly the Matsuri, which offers Japanese/Peruvian fusion. The pool was super cold but the lounging area was pretty comfortable with continuous music that gets to be a little loud occasionally. They should have some heating installed. The view from our room was stunning. It felt like we were smacked right in the middle surrounded by the beautiful Andes mountains 180 degrees. I couldn’t have asked for more. The room was very spacious. It had a step-down from the bed area to a seating area that had a desk.You would not feel cramped at all. Loved it!
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Great service, very friendly staff, spacious rooms, very clean and nice pool area.
Stayed 1 night in Nov 2024

10/10 Excellent

EDUARDO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, impecable property, will be back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ka

Stayed 3 nights in Aug 2024

10/10 Excellent

Jaime, woodbury

Liked: Cleanliness, staff & service, property conditions & facilities
When planning our trip we had no idea what to expect other than the Mandarin Oriental is known for luxury. I cannot say enough about how nice, happy and accommodating the staff at this M.O. are. The room was very well appointed and large! Temperature perfect! OMG the shower was the best we have ever experienced!! If you havent yet join the Fans of M.O.! They have amazing experiences and specialty things they do for you and we had a couple really nice surprises!! To name a few staff that went above and beyond were Stephanie from guest relations, Andres the concierge, Karen in the bar and Alonzo(forgive me if I spelt it wrong) the bellhop. These people and many more whose names escape me made this feel like home!
Stayed 4 nights in Sep 2024

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10
Stayed 4 nights in Aug 2024

8/10 Good

Harshal

Stayed 3 nights in Aug 2024

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

10/10 Excellent

Frank

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. The room service was particularly excellent. They prepared the room for you at night to be ready to sleep.
Stayed 3 nights in Aug 2024

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Matias

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best customer service
Stayed 2 nights in Aug 2024

10/10 Excellent

emilia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
The service was exceptional, and the food.
Stayed 3 nights in Aug 2024

10/10 Excellent

anastasiia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An immaculate and friendly five star hotel. Rooms are large and really well appointed, with USB plugs, nice toiletries and really comfortable beds, plus space to work. All the staff are so helpful and really looked after me as a solo traveller. Lots to walk to nearby, although there are alsoa lot of big roads. Both restaurants are really good.
Stayed 5 nights in Aug 2024

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
Very organized very professional very friendly
Stayed 2 nights in Aug 2024

10/10 Excellent

Enery

Liked: Cleanliness, staff & service, property conditions & facilities
It was an amazing stay. I never seen friendlier and more attentive staff than in this hotel.
Stayed 4 nights in Jul 2024

10/10 Excellent

Marc, Houston

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great but many times no-one answered the room service line.
Stayed 2 nights in Jul 2024

10/10 Excellent

Alessandro, Weston

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and good food at the restaurant.
Stayed 6 nights in Jul 2024

10/10 Excellent

AUGUSTO, Weston

Stayed 1 night in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant weekend. Still waiting for the Spa to be renovated but enjoyed a relaxing massage anyway. Matsuri restaurant was fantastic on Saturday night. Staff were friendly , breakfast good . Excellent view from the room of the Andes. Very good.
Stayed 2 nights in Jul 2024

10/10 Excellent

Amit

Stayed 2 nights in Jul 2024

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing! Staff is awesome!
Outstanding property and staff. Team anticipated needs and was incredibly helpful. Property is beautiful. Will stay again.
Stayed 3 nights in Jul 2024