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Almacruz Hotel y Centro de Convenciones

4.0 star property

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Photo gallery for Almacruz Hotel y Centro de Convenciones

Lobby
Interior
Premium bedding, down comforters, pillowtop beds, minibar
Outdoor pool
Front of property - evening/night

Reviews

8.0 out of 10
Very good

Popular amenities

  • Room service
  • Gym
  • Parking included
  • Housekeeping

Explore the area

Map
San Antonio 65, Santiago, Region Metropolitana, 8320263
  • Santa Lucia Hill
    ‪6 min walk‬
  • Plaza de Armas
    ‪7 min walk‬
  • Palacio de la Moneda
    ‪10 min walk‬
  • Santiago (SCL-Arturo Merino Benitez)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, down comforters, pillowtop beds, minibar

Standard Room, 2 Queen Beds

  • 323 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Junior Suite

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 1 King Bed

Standard Double Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, minibar

Standard Double Room, 1 King Bed

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Economy Twin Room

Economy Twin Room | Premium bedding, down comforters, pillowtop beds, minibar

Economy Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | Premium bedding, down comforters, pillowtop beds, minibar

Triple Room

  • 323 sq ft
  • Sleeps 3
  • 3 Large Twin Beds

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About this property

Almacruz Hotel y Centro de Convenciones

4-star hotel in Downtown Santiago
Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a 24-hour fitness center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, a business center, and conference space.
Almacruz Hotel y Centro de Convenciones offers 162 accommodations with minibars and laptop-compatible safes. These individually decorated and furnished accommodations include desks and dining tables. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 32-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include shower/tub combinations with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Santiago hotel provides complimentary wired and wireless Internet access. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Almacruz Hotel y Centro de Convenciones features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wired and wireless Internet access.

This 4-star property offers access to a business center. This business-friendly hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Complimentary secured self parking is available on site.

Almacruz Hotel y Centro de Convenciones is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM.
Vichuquen - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
Room service is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free offsite parking
  • Area shuttle (surcharge)
  • Free secured self parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 restaurants
  • Snack bar/deli

Restaurants on site

  • Vichuquen

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Dining table
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space

Outdoors

  • Terrace

Spa

  • In-room massages

Accessibility

  • No elevator

More

  • 1 building
  • 15 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Dining table
  • Electric kettle
  • Minibar
  • Room service
  • Toaster

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Galerías Hotel Santiago
Galerías Santiago
Hotel Galerías
Almacruz Y Centro Convenciones
Almacruz Hotel y Centro de Convenciones Hotel
Almacruz Hotel y Centro de Convenciones Santiago
Almacruz Hotel y Centro de Convenciones (Ex Galerías)
Almacruz Hotel y Centro de Convenciones Hotel Santiago

Almacruz Hotel y Centro de Convenciones Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 199 out of 529 reviews
Rating 8 - Good. 197 out of 529 reviews
Rating 6 - Okay. 75 out of 529 reviews
Rating 4 - Poor. 37 out of 529 reviews
Rating 2 - Terrible. 21 out of 529 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hayden

Stayed 2 nights in Nov 2024

8/10 Good

Kevin

Stayed 2 nights in Nov 2024

4/10 Poor

Ryan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Sandra

Stayed 4 nights in Oct 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Nov 2024

10/10 Excellent

Kevin

Liked: Staff & service, property conditions & facilities
I will come again
Stayed 1 night in Oct 2024

10/10 Excellent

Sandra

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were fantastic - from the front door, reception to the restaurant, superior service from all
Stayed 1 night in Oct 2024

4/10 Poor

Francisco

Traveled with partner
.
Stayed 3 nights in Mar 2024

8/10 Good

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay and location
Really clean and comfortable extra large beds. Pool area and bar very nice. The Pisco sours are divine here. The staff are all very helpful.
Stayed 3 nights in May 2024

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good stay in Santiago
Our stay was good. Very nice staff, good breakfast spread, and safe surrounding area. The room needed updating and some fixes (the tub did not drain well, things cracked on the wall, etc.)
Stayed 1 night in Feb 2024

6/10 Okay

IGNACIO

Business traveler
Liked: Staff & service
The food at the hotel spectacular. The personnel good. The hotel is old and not well maintained. The old carpets gives the impression of not clean. The may not be clean. The hotel is very average for a 2 star hotel. The ubicación is good at it is in the center of the city. Even though the crowding in the area make uncomfortable the strolling.
Stayed 2 nights in Apr 2024

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good stay in downtown Santiago
Good stay in Santiago. We enjoyed the full breakfast. Staff was friendly. Rooms need updated and small cosmetic fixes in bathroom.
Stayed 1 night in Feb 2024

10/10 Excellent

Jun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the location of this hotel, which is very convenient. However, the check in process was frustrating. The hotel staff refused to check in anyone before the official 3PM check-in time, even at 2:30PM. We understand not all the rooms are available before 3PM. This is the first hotel we've ever stayed showed such inflexibility.
Stayed 1 night in Mar 2024

4/10 Poor

Jaslynn, la

Disliked: Cleanliness, amenities, property conditions & facilities
Water doesn’t drained in the shower and overflowed the restrooms. Bad!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 7 nights in Apr 2024

8/10 Good

Diana

Stayed 1 night in Apr 2024

6/10 Okay

Paul

Room was comfortable and clean, property is abit tired. Pool area was pleasant and breakfast was fine. Location is quite good.
Stayed 3 nights in Apr 2024

4/10 Poor

Ros

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I have never felt this way in any other hotel. I felt DISCRIMINATED to the point I had to take my partner to the hospital because of health issues after an incident in this hotel. Everything was good until the last minute. The person working in the first floor by the door mistreated and even slammed my boyfriend’s car rental because someone from the Government was in the building. All this is while I’m trying to put the bags in the trunk. When we requested to speak to a manager the manager said that he acted like that because he didn’t know we were one of the hotel customer and that he can’t do anything. We were mistreated and trust me I have never felt like this before. Discrimination, frustration, and lack of empathy should be the name of this hotel. Not getting into I found a bug in the room, but due to the fact it is an old hotel I was not going to get into that. I would recognize that Make Make restaurant staff was very nice. Stay far away from this hotel. You will thank me later
Stayed 1 night in Mar 2024

6/10 Okay

Tatiana

Liked: Cleanliness, staff & service
Disliked: Amenities
Run down room, no bar, no coffee machine
Stayed 1 night in Mar 2024

6/10 Okay

Rosemary

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Air conditioner did not work. Maintenance came three times and couldn't fix it. Found out another couple had the same problem. No compensation given. Happy hour advertised on the weekend but is only Monday to Friday. Good location.
Stayed 4 nights in Mar 2024

10/10 Excellent

Natalia, Kirkland

Stayed 1 night in Mar 2024

10/10 Excellent

Marinus

Stayed 3 nights in Feb 2024

8/10 Good

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable with nice swim area
Nicely decorated hotel. Pool and its terrace give a holiday feel which is nice when in the busy city. Restaurant very good. Super clean, comfortable beds , large spacious room and plenty of hot water. Free drink on arrival is a nice touch. Central for visiting tourist sites
Stayed 1 night in Feb 2024

8/10 Good

Yana

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024