8/10 Good
Penelope
Aug 23, 2024
Liked: Cleanliness, property conditions & facilities
Mixed experience
I'm torn - It's a beautiful location, and incredible building, and the flowers and plant life everywhere is gorgeous. So many wonderful spaces to discover around the property. Things we liked - the breakfast (not many hot options but we were keeping it light in the AM!), the service at the "cafeteria" (casual bar) was great, there were nice wine and cocktail options, the room was pretty and clean. Santiago de Compostela is lovely and a 45 minute walk along the river or easy taxi or drive. Things we didn't like - the room was way too hot at night, they have some cooling system in their floors but it was not enough and we were pretty uncomfortable, could have used a fan for sure. The staff at reception were mixed - some were excellent, some were kind of clueless, at least one was kind of rude. It can be challenging to get taxis to and from Santiago. The hotel is almost overstuffed with antiques and knick-knacks, which seems charming but some of them were a little in poor taste/borderline offensive (very outdated racial representations). On the flip side, there is hardly any lounger seating in the grounds or by the pool, despite the size of the property. Several times we struggled to find places to lounge with our books. The pool is above ground and frankly, too cold to actually swim in. The spa pool is a much better temperature but it's indoors and the spa only opens at 11am, would have loved to go earlier. So overall I'd say hi on charm and atmosphere but lower on comfort!
Penelope
Stayed 3 nights in Aug 2024