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Sercotel El Balcón de la Bahía

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sercotel El Balcón de la Bahía

Exterior
Exterior
Down comforters, minibar, in-room safe, desk
Junior Suite, Terrace | Down comforters, minibar, in-room safe, desk
Deluxe Double or Twin Room, Sea View, Tower | Down comforters, minibar, in-room safe, desk

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Pool
  • Parking available
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Paseo Menéndez Pelayo 44, Santander, Cantabria, 39006
  • Chico Port
    8 min walk
  • Banco Santander
    12 min walk
  • Palace of Festivals of Cantabria
    13 min walk
  • Santander (SDR)
    15 min drive

Room options

View all photos for Deluxe Double or Twin Room, Terrace

Down comforters, minibar, in-room safe, desk

Deluxe Double or Twin Room, Terrace

  • 205 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Double or Twin Room

Down comforters, minibar, in-room safe, desk

Deluxe Double or Twin Room

  • 194 sq ft
  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 Queen Bed, City View, Tower

Down comforters, minibar, in-room safe, desk

Junior Suite, 1 Queen Bed, City View, Tower

  • 431 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premier Double or Twin Room

Down comforters, minibar, in-room safe, desk

Premier Double or Twin Room

  • 172 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Standard Double Room, 1 Queen Bed

Down comforters, minibar, in-room safe, desk

Standard Double Room, 1 Queen Bed

  • 140 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double or Twin Room, Sea View, Tower

Down comforters, minibar, in-room safe, desk

Deluxe Double or Twin Room, Sea View, Tower

  • 194 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Junior Suite, Terrace

Down comforters, minibar, in-room safe, desk

Junior Suite, Terrace

  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Sercotel El Balcón de la Bahía

3-star Santander hotel walkable to Paseo de Pereda
This smoke-free hotel features an outdoor pool, self parking, and a seasonal outdoor pool. WiFi in public areas is free. Other amenities include express check-in, express check-out, and tour/ticket assistance.
Sercotel El Balcón de la Bahía offers 20 air-conditioned accommodations with minibars and espresso makers. Beds feature down comforters. 40-inch Smart televisions come with digital channels and Netflix. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.
Sercotel El Balcón de la Bahía features an outdoor pool, a terrace, and tour/ticket assistance. Public areas are equipped with complimentary wireless Internet access. This Santander hotel also offers a garden, express check-in, and express check-out. Limited onsite parking is available on a first-come, first-served basis (surcharge). A total renovation of this property was completed in September 2022.

Sercotel El Balcón de la Bahía is a smoke-free property.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Beach shuttle (surcharge)
  • Onsite parking available only on request
  • Secured, uncovered self parking on site (EUR 15 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Things to do

  • Outdoor pool

Family friendly

  • Mini-fridge
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Elevator (31 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (35 inches high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Smooth flooring in public areas
  • Tile flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (43 inches high)
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • 3 floors
  • At least 80% lighting from LEDs
  • Built in 1850
  • Double-glazed windows
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Mini-fridge
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 8:30 AM - 10:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours), lockbox

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Uncovered self parking fee: EUR 15 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, mobile payments, and cash

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from March 24 to October 31
Pool access available from 10:30 AM to 8:30 PM
Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Sercotel El Balcón de la Bahía Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 53 out of 80 reviews" "
Rating 8 - Good. 18 out of 80 reviews" "
Rating 6 - Okay. 4 out of 80 reviews" "
Rating 4 - Poor. 3 out of 80 reviews" "
Rating 2 - Terrible. 2 out of 80 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay
Exceptional stay ,Daniel was amazing,from the glass of cava to explaining everything,showing us how things worked,and booking a taxi for the airport on departure. Loved the gift breakfast 💕 Room was immaculate, unfortunately we didn't use the pool or the gym but all looked amazing . Excellent location for old town
Stayed 2 nights in Sep 2024

8/10 Good

Janet

Liked: Cleanliness, staff & service
The hotel was not quite what we imagined as there were no facilities at all apart from tea and coffee making and pastries/biscuits in the room. This was mainly our fault as we hadn’t checked the details properly and didn’t realise there was no bar or breakfast. There is an outdoor pool but it didn’t look inviting. Staff are wonderful and helpful and the location is great so easy walking to the port and restaurants. The room was very clean. We had a sea view but in the distance over rooftops.
Stayed 2 nights in Sep 2024

6/10 Okay

Arina

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was not a full service property. They did supply some sort of breakfast. The cost is too high for the value. Parking was not nearb
Stayed 1 night in Sep 2024

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must for your stay in Santander
Wonderful hotel we couldn't have asked for more from the check in onwards everything was just perfect. We can't recommend this hotel highly enough. Staff deserve praise so professional yet friendly.
Stayed 4 nights in Sep 2024

8/10 Good

Andrew, Daventry

Liked: Cleanliness, staff & service, property conditions & facilities
Paula looked after us very well. Our initial room had a sink within The bedroom which is not acceptable to us, but Paula sorted a change for the last two nights. Great location for walking to lots of bars as well as waterfront, but quiet generally.
Stayed 3 nights in Sep 2024

6/10 Okay

Myrna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t enjoy our stay for two major reasons. We didn’t sleep well because the room was too hot for our liking. The thermostat was set to 23C (73F) and couldn’t be controlled from the room. We live in the San Francisco Bay Area where nights cool to the high 50s to low 60s except on rare occasions. So when we stay at hotels, 18 or 19C is what’s comfortable for sleeping. The second reason we didn’t like it is that there was a little too much fragrance in the room, to our taste anyway. It felt like we were in a gift shop of scents. And the lotion was way too sickeningly sweet. What’s good is that it’s a cute hotel, staff we met were absolutely lovely…location is awesome.
Stayed 1 night in Sep 2024

10/10 Excellent

timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and hospitality
Stayed 1 night in Sep 2024

2/10 Terrible

Eli

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, not far from main harbour front, bus connections and train station. A small hotel so the reception is not manned 24 hrs, but there is an emergency mobile nos to call. We had to use this when our taxi did not turn up for our airport transfer before 8am. Staff were really friendly, complimentary water coffee and cakes were very much appreciated to get us going in the. morning before venturing out for a proper breakfast. Our rooms were on the ground floor, which we did not like very much as they opened out into the reception area. But it was a quiet hotel with minimal noise so not really a big issue. Would definately recommend and would use again if we are back in Santander.
Stayed 5 nights in May 2024

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a quiet street - a short walk away from main areas
Stayed 2 nights in Aug 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place
Stayed 2 nights in Jul 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The hotel was perfectly located the staff very helpful and friendly and the room was perfect
Stayed 4 nights in Jun 2024

10/10 Excellent

Callum

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice hotel in a great location. The staff at reception were incredible and their service really made our stay. The room was comfortable and a good size. The pool is deeper than it looks and was a nice touch.
Stayed 1 night in Jul 2024

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay
Beautifully kept small hotel, very close to old town . Nice staff. Room we had booked was fine but bed was too small, so we upgraded to a suite with a balcony and direct access to garden, which was excellent value for money. Parking quite restricted but fine with assistance
Stayed 3 nights in Jun 2024

10/10 Excellent

Jan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

William

Traveled with partner
Staff are incredibly friendly and helpful. Lovely touch on both arrival ( glass of cava) and departure (small gift). Location is good for walking to central areas. Rooms very clean and modern. Only downside is parking which is very tight and there are only half a dozen spaces ( hotel is small probably no more than 15 rooms total so presumably sufficient). We would definitely stay there again.
Stayed 2 nights in Jun 2024

10/10 Excellent

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location 5 minutes walk from the seafront, shops, restaurants and public transport. Knowledgeable, friendly, helpful and polite staff. Modern decor and lovely relaxing back yard with a plunge pool with lovely flora.
Stayed 4 nights in Jun 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boutique style hotel in Santander
Lovely boutique style hotel in a nice residential area of the city. Spotlessly clean room, well equipped (TV, fridge, coffee maker, shower gel, pool towels) and each day alongside complementary water and coffee pods, a gift was left in our room to enable us to sample some regional food delicacies. All the staff were courteous, friendly and knowledgeable… nothing was too much trouble. This is a gem of a hotel!
Stayed 3 nights in May 2024

10/10 Excellent

Kane

Stayed 2 nights in May 2024

10/10 Excellent

JUAN

Stayed 2 nights in Apr 2024

10/10 Excellent

JUAN

Stayed 1 night in Apr 2024

8/10 Good

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable hotel for a one night's stay. It's a very small hotel without reception past 9pm. Everything was great with the room and I really appreciated the water and snacks available without charge. The only thing I found strange was that they were reluctant to let me in at any point before 3pm, I was waiting in the lobby at 230 and it seemed that only once the clock struck 3 would I be allowed in. I had an activity that afternoon and wasn't able to get in for the first time till 8. If they had better communicated why it was unavailable I would have understood but it seemed to me that they were on a power trip.
Stayed 1 night in Mar 2024

10/10 Excellent

Michael

Stayed 2 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hidden gem
To anyone that is looking for a place to stay in Santander then this is the place for you. From start to finish this hotel offered everything we could need to make it a perfect stay. From entering the hotel and the checking in process, to the recommendations on what to do, where to go and what to eat, to checking out everything was faultless and we feel very looked after during our whole stay. The rooms have everything that you may need to make a very comfortable stay. The rooms have a fridge to store food and drink, a coffee machine with pods provided daily. Complimentary fruit and pastries after each room clean and every small detail looked after. Words can't give the hotel enough credit for the service they provide and how they made us feel during our holiday and made everything so faultless. A huge credit needs to go to all the staff, the front of house staff for making you feel welcome and looked after all the way through, the cleaning staff for doing an amazing job at cleaning the rooms. This is one trip we will be making again and this hotel will be the first one we look at booking. Thank you again for an amazing stay!
Stayed 3 nights in Feb 2024