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Best Western Plus Santa Marta Hotel

3.5 star property
VIP Access

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Photo gallery for Best Western Plus Santa Marta Hotel

Poolside bar
Terrace/patio
Free daily buffet breakfast
Lobby
View from property

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Pool
  • Room service
  • Parking included
$76
Sep 9 - Sep 10

Explore the area

View in a map
Calle 24 No 3-65, Santa Marta, 470004
  • Parque de los Novios
    ‪5 min walk‬
  • Marina Santa Marta
    ‪6 min walk‬
  • Santa Marta Cathedral
    ‪8 min walk‬
  • Santa Marta (SMR-Simon Bolivar)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Living Room)

Suite, 1 King Bed, Non Smoking (Living Room) | Minibar, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking (Living Room)

9.4 out of 10
Exceptional
(8 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 258 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 258 sq ft
  • Partial ocean view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(6 reviews)
  • 258 sq ft
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 258 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

10.0 out of 10
Exceptional
(1 review)
  • 258 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room Standard

Minibar, in-room safe, desk, laptop workspace

Room Standard

  • 290 sq ft
  • Sleeps 3

View all photos for Room Standard

Minibar, in-room safe, desk, laptop workspace

Room Standard

  • 290 sq ft
  • Sleeps 3

Similar properties

Terrace/patio

Hilton Garden Inn Santa Marta

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 800 reviews
Hilton Garden Inn Santa Marta

About this property

Best Western Plus Santa Marta Hotel

3.5-star hotel in Los Cocos
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Best Western Plus Santa Marta Hotel offers 126 accommodations with minibars and espresso makers. 42-inch LCD televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Santa Marta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and safes. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Best Western Plus Santa Marta Hotel features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary.

A 24-hour business center is on site at this 3.5-star property. Event facilities measuring 409 square feet (38 square meters) include conference space. This business-friendly hotel also offers a rooftop terrace, tour/ticket assistance, and concierge services. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western Plus Santa Marta Hotel is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Blue Ribbon - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Blue Ribbon

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 409 square feet of conference space

Outdoors

  • In a regional park
  • On the boardwalk/promenade
  • Pool loungers
  • Rooftop terrace

Spa

  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Tile flooring in room

More

  • 1 building
  • 15 floors
  • Banquet hall
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for COP 60000.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: COP 60000 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: COP 60000.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Parking height restrictions apply

Property is also known as

Best Western Plus Santa Marta
Best Western Plus Santa Marta
Best Western Plus Santa Marta Hotel Hotel
Best Western Plus Santa Marta Hotel Santa Marta
Best Western Plus Santa Marta Hotel Hotel Santa Marta

Best Western Plus Santa Marta Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 387 out of 626 reviews
Rating 8 - Good. 164 out of 626 reviews
Rating 6 - Okay. 43 out of 626 reviews
Rating 4 - Poor. 14 out of 626 reviews
Rating 2 - Terrible. 18 out of 626 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa Stella

Excelente servicio
Stayed 1 night in May 2025

8/10 Good

Daniel

Stayed 1 night in May 2025

10/10 Excellent

Ofer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is great, has eveything you need. The breakfast is very good. Near the historic city where there are plenty os restaurants. The staff were very kind.
Stayed 1 night in May 2025

8/10 Good

Jose

Stayed 2 nights in May 2025

10/10 Excellent

Laura Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Chris

Stayed 4 nights in May 2025

10/10 Excellent

Chris

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Amazing

The hotel and staff where amazing the staff couldn’t do enough for you the food in the hotel was great and the cocktails where to die for
Stayed 4 nights in May 2025

10/10 Excellent

Claudia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comodidad, limpieza y servicio, todo en uno.
Stayed 3 nights in Apr 2025

10/10 Excellent

Salvador

Stayed 1 night in May 2025

10/10 Excellent

Fernando

Stayed 4 nights in Apr 2025

8/10 Good

guanghu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area around the hotel is dirty, messy and a bit unsafe.
Stayed 3 nights in Apr 2025

10/10 Excellent

Juan Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffing, Restaurant, & Cleanliness, attention to detail outstanding! Property needs attention..only behind building unit, detracts from view of Santa Marta due to homeless & trash created.
Stayed 7 nights in Apr 2025

8/10 Good

CHARLES, PHILA

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, clean, good staff,breakfast and service.
Stayed 5 nights in Apr 2025

6/10 Okay

Andres

Traveled with family
Fue una gran decepción, el sentir que el servicio al cliente fue demasiado deficiente, las meseras que atendían en el comedor, con mucha falta de cortesía y profesionalismo, atendían de mala gana, no todo el personal, pero sí, la gran mayoría, la comida tenía mucho condimento cómo sería de bueno que tuvieran Menos cantidad pero más calidad, los precios muy altos, que no invitaban a quedarse en el hotel, sino todo lo contrario, creo que he viajado por el mundo para darme cuenta cuando la relación costo calidad vale o no vale la pena y en este caso no lo fue.
Stayed 3 nights in Apr 2025

10/10 Excellent

Oscar

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hotel en Santa Marta calidad precio
Stayed 2 nights in Apr 2025

10/10 Excellent

Stephanie

Stayed 3 nights in Mar 2025

10/10 Excellent

Wilton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay love it, personnel that work at hotel lovely set of people.
Stayed 13 nights in Mar 2025

10/10 Excellent

Yasmin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooftop pool and bar. Beautiful view of the mountains. Although the pool didn’t open until 9am there was a lovely area to bask in the sun before that time. Paula at reception was excellent. Very helpful and her English was great. Short walk to 19th street where all the restaurants are. The hotel is in excellent condition and I would love to stay here again.
Stayed 4 nights in Mar 2025

10/10 Excellent

Selenia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, walkable to the center of the city bus station in front. Clean
Stayed 2 nights in Mar 2025

10/10 Excellent

Jeremy

Stayed 3 nights in Feb 2025

10/10 Excellent

Robinson

Stayed 4 nights in Feb 2025

10/10 Excellent

Pri

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like our stay, it’s a couple minutes of walk from the marina. We loved it. Felt safe too.
Stayed 3 nights in Feb 2025

8/10 Good

Christopher

Stayed 4 nights in Feb 2025

10/10 Excellent

Richard

Stayed 7 nights in Feb 2025