8/10 Good
John
Traveled with partner
Feb 4, 2025
Liked: Cleanliness, staff & service
We have been to this property several times in the last few years and we absolutely love the staff, especially the front desk. The cleaners, the waiters are all outstanding giving you the best service possible. The rooms are so well appointed and very clean and they look after you very well with fresh water each day and clean towels. The views from the edge of the property over the ocean with the islands and rocks is absolutely breathtaking and astounding and it is the reason we come back. Unfortunately, this year the pool in a 1 year's time frame is completely dilapidated with half of the tiles and glass beads on the floor broken and scattered around the base of the pool. It is starting to rust out in many locations and looks completely terrible as well as being dangerous that you can cut your feet on the broken glass circular tiles. This has to be fixed because it's just not relaxing as you were tiptoeing around, making sure you don't step on a sliced broken piece of glass tile to cut your foot open or safe at this time and it needs to be emptied and completely redone and preferably not with tiles if this can happen in one year's time because it was in perfect condition last October. We wouldn't book this property again if the pool is in this condition, but we want to return here so we will call back next year and see if it has been repaired before we book this amazing property.
John
Stayed 7 nights in Jan 2025