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Eldorado Hotel & Spa

4.0 star property

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Photo gallery for Eldorado Hotel & Spa

Terrace/patio
Dining
Outdoor pool, open 7 AM to 11 PM, cabanas (surcharge), pool umbrellas
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

Map
309 W San Francisco Street, Santa Fe, NM, 87501
  • Georgia O'Keefe Museum
    ‪1 min walk‬
  • Santa Fe Plaza
    ‪4 min walk‬
  • Loretto Chapel
    ‪7 min walk‬
  • Santa Fe, NM (SAF-Santa Fe Municipal)
    ‪16 min drive‬

Room options

View all photos for Suite, 2 Double Beds, Mountain View (One Bedroom Double Suite)

Suite, 2 Double Beds, Mountain View (One Bedroom Double Suite) | Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Double Beds, Mountain View (One Bedroom Double Suite)

  • Mountain view
  • 655 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Junior Suite with Balcony and Firepla)

Suite, 1 King Bed (Junior Suite with Balcony and Firepla) | Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed (Junior Suite with Balcony and Firepla)

  • Sleeps 4
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Mountain View (One Bedroom King Suite)

Superior Suite, 1 King Bed, Mountain View (One Bedroom King Suite) | Premium bedding, pillowtop beds, in-room safe, desk

Superior Suite, 1 King Bed, Mountain View (One Bedroom King Suite)

  • Mountain view
  • 655 sq ft
  • Sleeps 5
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Patio, Pool View (Pool Patio King Bed Accessible)

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Patio, Pool View (Pool Patio King Bed Accessible)

  • 365 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Patio, Pool View (Pool Patio King Bed)

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Patio, Pool View (Pool Patio King Bed)

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds (Deluxe Double)

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds (Deluxe Double)

  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe King ADA Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View (Deluxe King ADA Tub)

  • City view
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Fireplace (Deluxe Double with Balcony and Firepl)

Deluxe Room, 2 Double Beds, Fireplace (Deluxe Double with Balcony and Firepl) | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Fireplace (Deluxe Double with Balcony and Firepl)

  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Balcony (Deluxe King with Balcony)

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Balcony (Deluxe King with Balcony)

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Patio, Pool View (Pool Patio 2 Double Beds)

Deluxe Room, 2 Double Beds, Patio, Pool View (Pool Patio 2 Double Beds) | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, Patio, Pool View (Pool Patio 2 Double Beds)

  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, City View (Deluxe Double ADA)

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds, City View (Deluxe Double ADA)

  • City view
  • 500 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed (Deluxe King)

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed (Deluxe King)

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, City View (Deluxe King ADA)

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, City View (Deluxe King ADA)

  • City view
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Fireplace (Deluxe King with Balcony and Fireplac)

Deluxe Room, 1 King Bed, Fireplace (Deluxe King with Balcony and Fireplac) | Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 1 King Bed, Fireplace (Deluxe King with Balcony and Fireplac)

  • 365 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, pillowtop beds, in-room safe, desk

Deluxe Room, 2 Double Beds

  • 365 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed (Junior Suite)

Suite, 1 King Bed (Junior Suite) | Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed (Junior Suite)

  • 609.9 sq ft
  • Sleeps 4
  • 1 King Bed

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About this property

Eldorado Hotel & Spa

Hotel in Downtown Santa Fe
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Other amenities include 2 bars/lounges, a fitness center, and a snack bar/deli.
Eldorado Hotel & Spa offers 219 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature premium bedding. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, designer toiletries, and hair dryers.

47-inch LCD televisions come with premium digital channels. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and microwaves can be requested.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Nidah Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy.
Eldorado Hotel & Spa features a full-service spa, 2 hot tubs, an outdoor pool, and a sauna. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges.

Business-related amenities consist of a business center and meeting rooms. This business-friendly hotel also offers a fitness center, spa services, and a terrace. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Eldorado Hotel & Spa is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Eldorado Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 25+ Mbps

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (USD 25 per night)
  • Secured, covered valet parking on site (USD 25 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 15 to 30 per person
  • 2 bars/lounges
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 hot tubs
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Manicures/pedicures
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 47-inch LCD TV with premium digital channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 35 per accommodation, per night
The resort fee includes:
  • Concierge service
  • Faxes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Newspaper
  • Parking
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Covered self parking fee: USD 25.00 per night (in/out privileges)
  • Covered valet parking fee: USD 25 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 7 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Eldorado Hotel
Eldorado Hotel Santa Fe
Eldorado Santa Fe
Hotel Eldorado
Eldorado Hotel And Spa
Eldorado Hotel Spa
Eldorado Hotel & Spa Hotel
Eldorado Hotel & Spa Santa Fe
Eldorado Hotel & Spa Hotel Santa Fe

Eldorado Hotel & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 599 out of 1006 reviews
Rating 8 - Good. 209 out of 1006 reviews
Rating 6 - Okay. 99 out of 1006 reviews
Rating 4 - Poor. 57 out of 1006 reviews
Rating 2 - Terrible. 42 out of 1006 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Emily

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Linda, Albuquerque

Stayed 1 night in Feb 2025

4/10 Poor

James

Stayed 2 nights in Jan 2025

8/10 Good

Traci, Grapevine

Stayed 3 nights in Jan 2025

10/10 Excellent

Art

Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Diane, el paso

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the location.
Stayed 2 nights in Jan 2025

10/10 Excellent

Charlene

Liked: Staff & service, amenities, property conditions & facilities
Loved the room. Accommodated my requests.
Stayed 1 night in Jan 2025

10/10 Excellent

Brandy, Pagosa Springs

Stayed 3 nights in Jan 2025

6/10 Okay

richard

Mediocre

This is an ok hotel. But no more that 3 star. I would be more positive at a lower price point. The safe door hangs open and I ran my leg into it twice till I finally shoved a folded magazine under the table so it would swing shut. The tv was inop so while we were out maintenance fixed it but left the very large cabinet out in the room. My wife and I together managed to push it back against the wall. The “resort fee” is $70 a day I think that’s for parking? No way to plug in your phone/ipad on one side of the bed. The room was clean, water hot. If this was a holiday inn I would not complain.
Stayed 2 nights in Jan 2025

8/10 Good

April

Stayed 2 nights in Jan 2025

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Cleo

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Santa Fe trip

Quick, pleasant stay. Beautiful hotel and great service!
Stayed 1 night in Jan 2025

6/10 Okay

Tanya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On the first day, the light bulb was blown when I walked into my room, my room key card stopped working because the door lock battery died. We had to wait outside of the room for engineering to come and recharge the battery. The phone was visibly unsanitary and did not work for over 24hrs even though we reported it twice to the front desk AND the manager. The phone was eventually fixed but house keeping never cleaned it. I showed a pic of the unsanitary phone to the manager who agreed. I was not offered compensation, an upgrade or even a bottle of extra water for the inconveniences. No one answers the front desk phone after certain hours. The manager was disappointing. Do not expect excellent service. The carpet is tattered and very, very dirty on the fourth floor. The hotel itself is beautiful. The valet staff gave the best service in the entire hotel. It’s honestly a shame management isn’t formally trained in hospitality or just doesn’t care. I called Expedia who attempted to help and offered me 50.00 in key cash that has yet to be applied. Expedia also said they’d respond back to me within 72hrs after speaking with the hotel manager but never called me back.
Stayed 3 nights in Jan 2025

8/10 Good

Nacen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun trip

Pool was amazing!! Hit tub was so hot
Stayed 2 nights in Jan 2025

8/10 Good

Aaron, Jackson Heights

Stayed 2 nights in Jan 2025

6/10 Okay

Aaron, Jackson Heights

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The worker who lights the fires (Carlos?) Is a great staff member. Some overnight front desk help seemed bothered and inpatient with guests. The cleaning team is wonderful and sweet. We love heritage and this hotel but the aging of the properties is becoming more obvious, rugs are old and stained. The hotel should also consider having the restaurant and bar open later. The pool area is nice but a lawsuit waiting to happen in the winter, tile was insanely icy and there were no caution signs up.
Stayed 1 night in Jan 2025

10/10 Excellent

Bridget

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Tirzah, Erie

Stayed 1 night in Jan 2025

2/10 Terrible

Robert

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service there was horrible. We asked for firewood for our room and nobody ever showed up. The front desk never answered the phone. The next morning when I tried to make coffee with the in room provided Keurig, it was broken so I went down to the restaurant to get 3 cups of coffee. I explained that my coffee maker was broken and needed coffee and they tried to charge me for it. I said to the lady at the restaurant that even though my coffee maker was broken you are going to charge me for coffee? and she said "Yes" and wanted $5 per cup. My wife and I like to come to Santa Fe for weekend getaways and we like staying at the Eldorado but it may be time for a change as the last few times, the customer service has been poor.
Stayed 1 night in Jan 2025

8/10 Good

Phillip

Liked: Staff & service
Disliked: Cleanliness
Great location! Hotel rooms are a bit dated. Really appreciated the faux wood floors in the room, but unfortunately they were filthy-actually sticky in spots.
Stayed 3 nights in Jan 2025

2/10 Terrible

Sarah

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When we finally went to our room after trying to get something to eat at the hotel, which we were not able to due to the small restaurant was booked and there was a New Year's Eve party at 8pm, we were overwhelmed by the smoke and heat on our floor, which featured a large terrace shared by many rooms with only double doors opening onto it, no security no screen door so you could open it...We checked out and were told to have Expedia call to refund us. Expedia said the hotel was not cooperate .
Stayed 1 night in Dec 2024