In addition to a full-service spa, Iberostar Heritage Grand Mencey features an outdoor pool and a health club. Dining is available at one of the hotel's 4 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wired and wireless Internet access.
Business-related amenities at this 5-star property consist of a business center and 9 meeting rooms. This luxury hotel also offers a sauna, spa services, and a terrace.
Iberostar Heritage Grand Mencey has designated areas for smoking.
Iberostar Heritage Grand Mencey offers 261 air-conditioned accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries. This Santa Cruz de Tenerife hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
Parking (limited spaces)
Available in all rooms: Free WiFi , Wireless internet access
Available in some public areas: Free WiFi , Free wired internet
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Los Menceyes - This fine-dining restaurant specializes in international cuisine and serves breakfast and dinner. A children's menu is available.
Restaurante Kon·Tiki - This restaurant specializes in Mexican cuisine and serves lunch only. Open select days.
Los Laureles - This poolside restaurant specializes in Mediterranean cuisine and serves lunch only. Guests can enjoy alfresco dining (weather permitting). Open daily.
Restaurante Papa Negra - This fine-dining restaurant serves dinner only. Reservations are required. Open select days.
Room service (during limited hours) is available.
SPA Sensations has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.
The recreational activities listed below are available either on site or nearby; fees may apply.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Check-in time starts at 3:00 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Check-out time is 11:00 AM
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
This property is professionally cleaned
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates). This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation. The property is professionally cleaned.
Service animals are allowed
Service animals are exempt from fees/restrictions
Annual carbon offsets
Humane animal treatment
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Comprehensive food waste policy
Comprehensive recycling policy
Property uses a professional cleaning service
Property is not currently implementing any guest safety measures
Water dispenser use by guests actively encouraged
Staffed front desk
Children stay free - maximum age 12
Smoke detector
Children stay free
Number of children who can stay free - 2
Debit cards
Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
Only registered guests are allowed in the guestrooms.
The property is professionally cleaned.
Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.