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Embassy Suites by Hilton Santa Ana Orange County Airport

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Embassy Suites by Hilton Santa Ana Orange County Airport

Lobby
Exterior
Property amenity
Lobby
Indoor pool, sun loungers

Reviews

6.2 out of 10

Popular amenities

  • Breakfast included
  • Bar
  • Free airport shuttle
  • 24/7 front desk
  • Housekeeping
  • Parking available

Explore the area

Map
1325 East Dyer Road, Santa Ana, CA, 92705
  • South Coast Plaza
    4 min drive
  • Segerstrom Center for the Arts
    4 min drive
  • Santa Ana Zoo
    5 min drive
  • Orange County, CA (SNA-John Wayne)
    7 min drive

Room options

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Balcony

  • 520 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Patio

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Patio

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Balcony

  • 517 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

  • 450 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible (Roll-in Shower)

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Non Smoking

  • 517 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Room, 2 Queen Beds, Patio

1 bedroom, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Patio

  • 517 sq ft
  • Sleeps 6
  • 2 Queen Beds

Similar properties

Room

MainStay Suites John Wayne Airport by Choice Hotels

Pool
Hot Tub
Breakfast included
Free airport shuttle
4.0 out of 5, Very Good, (1056)
The price is $116
per night
includes taxes & fees
Jan 8 - Jan 9
MainStay Suites John Wayne Airport by Choice Hotels

About this property

Embassy Suites by Hilton Santa Ana Orange County Airport

Santa Ana hotel with restaurant
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. Weekday breakfast is free. Additionally, a bar/lounge, a snack bar/deli, and a conference center are onsite.
Embassy Suites by Hilton Santa Ana Orange County Airport offers 301 accommodations with laptop-compatible safes and coffee/tea makers. Accommodations offer separate sitting areas and include sofa beds. Televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Santa Ana hotel provides wired and wireless Internet access for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

Guests under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, Embassy Suites by Hilton Santa Ana Orange County Airport provides a spa tub and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning as well as a complimentary manager's reception. Wired and wireless Internet access is available for a surcharge.

This hotel offers access to a business center and 9 meeting rooms. Event facilities measuring 7998 square feet (743 square meters) include a conference center. This Mediterranean hotel also offers a vending machine, gift shops/newsstands, and concierge services. A roundtrip airport shuttle is complimentary to guests (available on request). Limited onsite parking is available on a first-come, first-served basis (surcharge).

Embassy Suites by Hilton Santa Ana Orange County Airport is a smoke-free property.

A complimentary cooked-to-order breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM. A complimentary manager's reception is offered each day.
Sweet Spot Bar & Grille - This restaurant specializes in American cuisine and serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Languages

Chinese (Mandarin), English, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 6.70); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 6.70); wired internet (surcharge)

Parking and transportation

  • Free roundtrip airport shuttle from 5:30 AM to 10:30 PM at scheduled times and on request
  • Self parking on site (USD 22 per night)
  • Valet parking on site (USD 26 per night; includes in/out privileges)
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Sweet Spot Bar & Grille

Things to do

  • Gym
  • Indoor pool
  • Spa tub

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center (7,998 square feet of space)

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 1985
  • Mediterranean architecture
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 99

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for in-room wireless internet: USD 6.7 (rates may vary)
  • Fee for in-room wired internet: USD 6.7 (rates may vary)
  • Fee for wireless internet in public areas: USD 6.7 (rates may vary)
  • Fee for wired internet in public areas: USD 6.7 (rates may vary)
  • Self parking fee: USD 22 per night
  • Valet parking fee: USD 26 per night (in/out privileges)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out fee: USD 99 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, fitness facility, or spa tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Embassy Suites Orange
Embassy Suites Orange Hotel Santa Ana County Airport North
Embassy Suites Santa Ana Orange County Airport North
Embassy Suites Hilton Santa Ana Orange County Airport Hotel
Embassy Suites Hilton Orange County Airport Hotel
Embassy Suites Hilton Santa Ana Orange County Airport
Embassy Suites Hilton Orange County Airport
Embassy Suites By Hilton Santa Ana Orange County Airport CA
Santa Ana Embassy Suites
Embassy Suites by Hilton Santa Ana Orange County Airport Hotel

Embassy Suites by Hilton Santa Ana Orange County Airport Reviews

Reviews

6.2
Rating 10 - Excellent. 421 out of 1508 reviews" "
Rating 8 - Good. 222 out of 1508 reviews" "
Rating 6 - Okay. 273 out of 1508 reviews" "
Rating 4 - Poor. 243 out of 1508 reviews" "
Rating 2 - Terrible. 349 out of 1508 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

AMALIA C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Baqi Uj Jeelan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A hotel that only looks good on the surface
I'll start with the good first. The suite room was super spacious and I've not seen a hotel in my past that gives their guest such space. The air-conditioning was perfect as it provided a comfort sleep. Here comes the bad stuff and there are many. Right from pulling over the car, the guests parking lot was too squeezy, the lots were compact size and leave very minimum room to backup without turning your wheels 10 times to ensure we dont hit the cars behind us. I was not told that guests are charged a $22 parking fee daily. Now regarding the stay, after a 7 hours drive when we reached hotel, during the check-in the staff who helped me abandoned me in the middle of it and started helping someone else without the courtesy to say "excuse me". Anyway, he said the room I ordered is not ready and has to be cleaned. If I dont want to wait I could get the 2 queen beds room versus the 1 king bed with sofa bed room that I ordered. As we were pretty badly soared up I went with the change, entered the room and got greeted with a very old smell reeking from the carpet. The 2 beds in the room were not queen but full. The amenities in the room were definitely 30 years old. Everything corner of the room was dirty with molds and stains. The carpet right outside our bathroom was leaking water and when we stepped on the carpet it was damp that immediately thrown my family off. We started to use slippers to enter the bathroom. The shower head was pathetic and took 30 mins versus 5 mins bath.
Stayed 2 nights in Sep 2024

4/10 Poor

Michelle

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start, trying to get into our room was very difficult and instead of fixing the issue the staff just indicates you have to move the handle up and down, what they don’t tell you is that you literally have to push with full force like you are breaking down the door just to get in while moving the handle. We get in to our room and it reeks of cigarette smoke. Our heating and air conditioner was literally stuck on cool and would not move from 67 degrees. My husband does heating and air for a living and could it figure it out. We even put it on heat and increased the temp, stayed stuck at 67. The bedroom tv would randomly come on without any touch of the remote. You had to press the down arrow numerous times and very hard just to try and get an elevator if it worked at all. I wound up pressing the up button just to get an elevator there to go down. None of the ice machines worked. The lines for breakfast were horrible and they demanded your food ticket despite the fact you had a room key and were clearly a guest. The road noise and freeway traffic were horrible as well on the side of the building we stayed at. We will not stay there again.
Stayed 3 nights in Sep 2024

4/10 Poor

Willie

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Not at all what we expected from embassy suites than had to pay for parking. Never did that before. Snacks for reception hour were not good , ordered from the menu, not g. Very tired hotel, gloomy dated room terrible balcony that we paid extra for. A complete waste. We're not happy from our experience.
Stayed 1 night in Sep 2024

4/10 Poor

Lorinda

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the free breakfast. We did not enjoy trying to get into the property from Dyer Road, there is no marked turn lane, in fact opposing traffic has a left turn lane right before you turn into your driveway, so if you misjudge where you are one could end up in a head on collision. Next, we arrived a little before midnight on Saturday Sept 14th, the valet station was closed so we had to try to find a parking spot among emergency vehicles that were 20 deep, we had to circle your lot four times, thankfully a couple left, and we were able to take their space. Next the bathroom was in serious need of repair, the tub had black marks, and the bottom of the door was peeling and warped. When we were leaving Sunday morning for the day, I attempted to call Housekeeping, 7 times, 5 of those times no one answered the phone and it put me into an endless queue where no one every picked up the phone, the other two times someone in housekeeping picked up the phone and then immediately hung up. I stopped by the front desk on the way out to voice my concern regarding housekeeping, the front desk clerk apologized for my experience and assured me someone would clean the room for us while we were out. When we returned from a day at the beach, around 6pm we entered a dirty room, so much for staff keeping their word. There was a time when Embassy Suites was upscale property where one would be proud to pay extra money to stay, these days, you barley beat out Motel 6.
Stayed 2 nights in Sep 2024

10/10 Excellent

Kasegne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Manuel

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was pretty disgusting, got a txt when I checked in and sent them a video of me swiping the top of the cabinet and it was full of dirty. My room say it was a non smoking but smelled like it was bathed in tobacco. As I was walking in the lobby someone was bring a towel to the check in table with mold(super gross). If it wasn’t for the breakfast this would have got 1 star but the breakfast helped it a lot!
Stayed 1 night in Aug 2024

2/10 Terrible

Travis

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property need either a major overhaul, or to be sold off. It is nowhere close to standards for an Embassy Suites. Furniture is old and in poor condition. Bathroom is moldy, old and in disrepair. Elevators didn't work well. The list goes on. Very dissappointed.
Stayed 3 nights in Sep 2024

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Takumi

Liked: Cleanliness
Stayed 1 night in Sep 2024

4/10 Poor

Erica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Daniela

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Michael at the front desk was being very rude I don’t know if he was pronouncing my name wrong on purpose. So much so that he didn’t even ask for my ID that was a first ever. Maybe he was having a bad day. Other than had a great experience.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria T

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Jaclyn

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately, I made the same mistake twice now coming back here. The first time was a year ago and the room needed renovations. Vents were dirty and the room smelled of mold. I booked again because I had forgotten. This time no AC was on, the vents were dirty, and the room was muggy. I had to open the windows to air out the room all night, and let fresh air in. They had no screens and a chain across, and window sills were filthy with dirt. Looking at the room was set at 55 degrees, which you could not change in the room, I did report every time they sent me a text "about my stay". Sorry to say this will be my last time staying, after reading similar reviews, you would think something would be done. Very outdated!
Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

2/10 Terrible

Troy

Business traveler, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Room Ac not working. Got moved to new room. Not well kept.
Stayed 2 nights in Aug 2024

6/10 Okay

Bonnie

Traveled with family
Liked: Staff & service, amenities
The rooms are roomy, breakfast was great.air conditioning not great, stink in the rooms, rooms need updates leaky faucet every time turned on, water goes over counter. Overall had a great time served our purpose. Suggestion to make an update to have stairs for those that dont like elevators.
Stayed 3 nights in Sep 2024

4/10 Poor

Jasmin

Disliked: Cleanliness, staff & service, property conditions & facilities
The furniture in the room seems too old and room was still dusty.
Stayed 1 night in Sep 2024

2/10 Terrible

angela

Stayed 1 night in Sep 2024

4/10 Poor

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Cynthia

Traveled with family
Disappointing Stay
We’ve always had decent experiences at Embassies but this was our first time staying at this location and it was quite disappointing. We had two rooms for 3 nights. Room 1- the AC & refrigerator didn’t work. There were no remotes for any of the two TVs, the mattress had a brown stain on it, and our grandson’s feet turned black from walking on the carpet. Also the light bulb in the bathroom exploded and was smoking. Me and my daughter went to the desk a couple times for the issues and were blown off until my husband came down to express his concerns. The solution they offered us was that we could check out immediately but they would t help us book at another embassy. We were on a tight schedule and thought that was very unprofessional since they didn’t try to solve any of the issues we raised any other way. After some back and forth, they moved us to another room. This room was better but the towels smelled like mildew. Room 2- we also had no remotes, the coffee maker leaked water everywhere, the shower dripped constantly and our room phone didn’t work. I couldn’t call the front desk and had to call from my cell or go down to the front desk. I understand they aren’t maintenance folks. We travel a lot so we weren’t expecting a 5 star services, however embassy has always provided solid services and the response from the 3 different front desk clerks was quite disappointing considering the types of issues we raised. And there were other guests having similar experiences
Stayed 3 nights in Sep 2024

2/10 Terrible

Michelle

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
We booked our stay for an anniversary but several issues made our experience far from enjoyable. First, the bed in our room was extremely squeaky, which was frustrating as we had encountered the same problem during our last stay. We requested a room change, but the 2nd room had an even squeakier bed. Though we chose to stay in the room, it only got worse. The carpet/couch were damp, as if recently cleaned which left the room smelling like mildew. This prevented us from using the second room entirely. On top of this, the phone in our room didn’t work even after checking the connection, forcing us to find another way to order room service. The following day, when we tried to order breakfast, we discovered we had not been given meal cards after switching rooms. At the breakfast area, my partner was treated rudely by staff behind the omelet bar and was shooed away, being told he couldn’t have an omelet. This was humiliating, especially after waiting in line for 30 minutes. The staff I interacted with was understanding and still made me an omelet, my partner was too embarrassed to stay. I went to the front desk to address this and spoke to an employee Michael, who did not offer any meaningful resolution. He made a comment that kitchen staff were “kind of crazy” and handed me meal cards w/out acknowledging the seriousness of our concerns. Stacy & Roman were very accommodating & helpful but the overall experience was far from acceptable. Stacy was kind to comp our incidentals.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Sep 2024

2/10 Terrible

Indy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Anil

Stayed 1 night in Aug 2024