This smoke-free hotel features tour/ticket assistance and free WiFi in public areas. Housekeeping is available on request.
El Secreto offers 9 accommodations with hair dryers. 43-inch Smart televisions come with digital channels.
Bathrooms include showers with rainfall showerheads. This San Miguel de Allende hotel provides complimentary wireless Internet access. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided on request.
El Secreto features a terrace and tour/ticket assistance. Wireless Internet access is complimentary.
El Secreto is a smoke-free property.
Languages
Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Conveniences
Virtual front desk
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (on request)
Tour and ticket assistance
Outdoors
Terrace
Accessibility
No elevator
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
43-inch smart TV with digital channels
More
Iron/ironing board on request
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Access methods
Key retrieval, private entrance
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
We should mention
This property does not have elevators
Property is also known as
El Secreto Hotel
El Secreto San Miguel de Allende
El Secreto Hotel San Miguel de Allende
El Secreto Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Almost all corresponded to expectations and we really enjoyed our stay, the surroundings, and staff friendliness. However, one important point did not correspond to expectations: I selected this place assuming from the photos that I'd have a sofa; this was important as I was going to have an online meeting in one of the days. Unfortunately, that did not happen and staff said it's because the photos online might correspond to different rooms and that one in specific was not available. I'd suggest to have specific rooms with such differences as different options.
This was a great place to stay. The only thing is it was difficult to find.it needs more signage in the street or a better description of how to find it on the websites.
We reserve this Hotel and when we arrive it was horrible,
we not get our room because the not accepted an official identification and the not give us the money back.
I can not recommend this Hotel at all.
We went to another Hotel did our check in with the same document without any problem.
If someone what to relax don't book this one!
Klaus
Stayed 2 nights in Feb 2024
8/10 Good
Jesus
Traveled with partner
Feb 9, 2024
Liked: Cleanliness, staff & service
Staff are very attentive and helpful.
At first property could be hard to find.
This is a house turned into a hotel. It's in a dark alley. The reservation was under my name, but they didn't let me check in until the person who made the reservation (who was in the US) sent them a picture of their passport. They sent whatsapp messages saying that the doors to the hotel close at 11pm and whay time WE we returning. There was not WE, I was the only one there. After I returned, another whatsapp message asking if WE just got there 30 minutes ago. I said no, I was there over an 1 hr ago. They insisnted if WE needed anthing else, like blankets. I said no, I do not need anything else. There was not hot water, you have to let it run for a while. The room was ok.
Alejandra
Stayed 1 night in Jan 2024
6/10 Okay
Shane
Jan 3, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
Inexpensive and easy, but!
First, the entrance to the hotel is down a small alley, took a bit to find. It's lit with small path lighting at night. The room was ok at first glance, but looking closer it had water damage in the bathroom and what appeared to be mold over the shower. The bed was comfy, but they need to offer an extra blanket in the colder season or a plug-in heater. It was very cold in the room. Overall it was inexpensive and it worked for one night.
Shane
Stayed 1 night in Dec 2023
6/10 Okay
Fabricio
Nov 11, 2023
Liked: Cleanliness, staff & service, amenities
Mejorar las condiciones de la regadera, se batalla mucho para templar el agua.
Very Private... the room could use some upgrades... the darn remote for the tv didn't work. Not enough toilet paper in room. Also the bulding next door was too loud in the mornings...
The place looks much better in pictures, theres no AC, very damp and humid. The staff goes above and beyondto overcome but the facilities are not up too par. It was definitely not worth what we paid for.