This smoke-free hotel features tour/ticket assistance and free WiFi in public areas. Housekeeping is available on request.
El Secreto offers 9 accommodations with hair dryers. 43-inch Smart televisions come with digital channels.
Bathrooms include showers with rainfall showerheads. This San Miguel de Allende hotel provides complimentary wireless Internet access. Irons/ironing boards, hair dryers, and change of towels can be requested. Housekeeping is provided on request.
El Secreto features a terrace and tour/ticket assistance. Wireless Internet access is complimentary.
El Secreto is a smoke-free property.
Languages
Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
No onsite parking available
Conveniences
Virtual front desk
Guest services
Change of bedsheets (on request)
Change of towels on request
Housekeeping (on request)
Tour and ticket assistance
Outdoors
Terrace
Accessibility
No elevator
More
Smoke-free property
Room amenities
Bedroom
Bedsheets provided
Bathroom
Hair dryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels provided
Entertainment
43-inch smart TV with digital channels
More
Iron/ironing board on request
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Minimum check-in age: 18
Check-out
Check-out before noon
Contactless check-out available
Special check-in instructions
There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Access methods
Key retrieval, private entrance
Pets
Pets not allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
We should mention
This property does not have elevators
Property is also known as
El Secreto Hotel
El Secreto San Miguel de Allende
El Secreto Hotel San Miguel de Allende
El Secreto Reviews
Reviews
8.0
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 64 out of 136 reviews
10 - Excellent
64
Rating 8 - Good. 37 out of 136 reviews
8 - Good
37
Rating 6 - Okay. 13 out of 136 reviews
6 - Okay
13
Rating 4 - Poor. 5 out of 136 reviews
4 - Poor
5
Rating 2 - Terrible. 17 out of 136 reviews
2 - Terrible
17
8.8/10
Cleanliness
8.6/10
Staff & service
8.0/10
Amenities
8.2/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
2/10 Terrible
Erika
Traveled with family
Feb 14, 2025
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
First we didn’t get the room we paid for, then we couldn’t sleep because an alarm was going on all night and nobody was on the property to figure out, next day they changed the room for the correct one but with the surprise that we didn’t have hot water and had to shower at 6:00 am with cold water because again nobody was there and nobody responded my messages! Cute place but they don’t have the most basic for guests like good communication care and hot water! No recomendable.
Welcoming helpful staff.
Communication online and pre registration requirements were confusing and unecessarily complicated.
But beutiful well located hotel.
Lamentablemente me tocó una habitación sin ventilación ni ventanas…muy encerrada. Servicio muy bien, el lugar tampoco está muy bien.
Carlos
Stayed 1 night in Jan 2025
2/10 Terrible
qirun
Jan 4, 2025
qirun
Stayed 1 night in Jan 2025
8/10 Good
Karla
Traveled with family
Dec 30, 2024
Liked: Cleanliness, staff & service
Staff was great and very helpful. They were kind enough to upgrade our room to a slightly bigger room at no cost, however rooms need some updating.
Karla
Stayed 8 nights in Dec 2024
4/10 Poor
Jill
Dec 24, 2024
Liked: Cleanliness, staff & service
Disliked: Room comfort
Ran out of water few minutes into a shower. Given **one** TINY bar of soap for a 3 night stay. Lamp on bedside table had to be banged on the table repeatedly to work.
Almost all corresponded to expectations and we really enjoyed our stay, the surroundings, and staff friendliness. However, one important point did not correspond to expectations: I selected this place assuming from the photos that I'd have a sofa; this was important as I was going to have an online meeting in one of the days. Unfortunately, that did not happen and staff said it's because the photos online might correspond to different rooms and that one in specific was not available. I'd suggest to have specific rooms with such differences as different options.
This was a great place to stay. The only thing is it was difficult to find.it needs more signage in the street or a better description of how to find it on the websites.
We reserve this Hotel and when we arrive it was horrible,
we not get our room because the not accepted an official identification and the not give us the money back.
I can not recommend this Hotel at all.
We went to another Hotel did our check in with the same document without any problem.
If someone what to relax don't book this one!
Klaus
Stayed 2 nights in Feb 2024
8/10 Good
Jesus
Traveled with partner
Feb 9, 2024
Liked: Cleanliness, staff & service
Staff are very attentive and helpful.
At first property could be hard to find.