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Hotel Museo Palacio de San Agustin

4.0 star property

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Photo gallery for Hotel Museo Palacio de San Agustin

Lobby
Staircase
Interior detail
Couples treatment rooms, body treatments, hydrotherapy, aromatherapy
Reception

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Breakfast available
  • Laundry
  • Housekeeping

Explore the area

Map
Galeana 240 Esq. 5 de Mayo, Centro Historico, San Luis Potosi, SLP, 7800
  • Plaza de Armas
    ‪3 min walk‬
  • Plaza de Aranzazu
    ‪4 min walk‬
  • San Luis Potosi Cathedral
    ‪4 min walk‬
  • San Luis Potosi, San Luis Potosi (SLP-Ponciano Arriaga Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite Gran Clase

Suite Gran Clase | Premium bedding, down comforters, in-room safe, individually decorated

Suite Gran Clase

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Gran Clase Monica

Suite Gran Clase Monica | Premium bedding, down comforters, in-room safe, individually decorated

Suite Gran Clase Monica

  • 291 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Gobernador

Premium bedding, down comforters, in-room safe, individually decorated

Suite Gobernador

  • 429 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Master Suite Cardenal

Master Suite Cardenal | Premium bedding, down comforters, in-room safe, individually decorated

Master Suite Cardenal

  • 205 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Master Suite Amalia y Felipe

Premium bedding, down comforters, in-room safe, individually decorated

Master Suite Amalia y Felipe

  • 308 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite Francisco

Master Suite Francisco | Premium bedding, down comforters, in-room safe, individually decorated

Master Suite Francisco

  • 317 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Master Suite

Master Suite | Premium bedding, down comforters, in-room safe, individually decorated

Master Suite

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Hotel Museo Palacio de San Agustin

4-star hotel in Centro Historico
Along with a restaurant, this smoke-free hotel has a bar/lounge and a rooftop terrace. Free self parking and a free manager's reception are also provided. Additionally, coffee/tea in a common area, massage/treatment rooms, and a business center are onsite.
Hotel Museo Palacio de San Agustin offers 18 air-conditioned accommodations with laptop-compatible safes and espresso makers. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 40-inch LED televisions come with cable channels.

Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and hair dryers. Business-friendly amenities include complimentary newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

Recreational amenities at the hotel include complimentary bicycles.
Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include deep-tissue massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary manager's reception on select days.

This 4-star property offers access to a business center and a meeting room. This boutique hotel also offers a rooftop terrace, spa services, and a library. Complimentary self parking is available on site.

Hotel Museo Palacio de San Agustin is a smoke-free property.

The hotel offers a complimentary manager's reception on select days.
Monasterio - This fine-dining restaurant serves breakfast, lunch, and dinner. Reservations are required.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:30 AM to 1:00 PM for a fee: MXN 200 to 400 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free manager's reception

Restaurants on site

  • Monasterio

Things to do

  • Bicycle storage
  • Free bicycle rentals
  • Library
  • Piano

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Rooftop terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Free daily newspapers
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: MXN 637
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 728

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children 12 and younger are not allowed at this property from January to December; the rest of the year they are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash deposit: MXN 5000 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 400 per person
  • Early check-in fee: MXN 637 (subject to availability)
  • Late check-out fee: MXN 728 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted from January to December
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation

Property is also known as

Hotel Museo Palacio Agustin
Quinta Real Palacio San Agustin Hotel San Luis Potosi
Museo Palacio Agustin
Museo Palacio De San Agustin
Quinta Real Palacio San Agustin Hotel
Quinta Real Palacio San Agustin San Luis Potosi
Quinta Real Palacio San Agustin
Quinta Real San Luis Potosi
Museo Palacio De San Agustin
Quinta Real Palacio de San Agustin
Hotel Museo Palacio de San Agustin Hotel
Hotel Museo Palacio de San Agustin San Luis Potosi
Hotel Museo Palacio de San Agustin Hotel San Luis Potosi

Hotel Museo Palacio de San Agustin Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 140 out of 184 reviews
Rating 8 - Good. 27 out of 184 reviews
Rating 6 - Okay. 9 out of 184 reviews
Rating 4 - Poor. 4 out of 184 reviews
Rating 2 - Terrible. 4 out of 184 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Carmen P., Long Beach

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is absolutely stunning. It’s like living in a fabulous museum surrounded by beautiful art work and lovely architecture. The pictures do not do this place justice. I fell in love with this place when I walked through the doors.
Stayed 5 nights in Nov 2024

10/10 Excellent

Thomas, Havertown

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Marybel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is a jewel!!! Every detail has been taking care of. The building is breath taking! Pictures on line does not give it justice! The suites are espectacular! All services are high end. Old time meets new era in this magnificent museum. The tour is a must, please tip the tour guide! Staff is courteous and knowledgeable.
Stayed 1 night in Aug 2024

10/10 Excellent

Zila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We staying here at palacio for two nights with Two teens and this was an mazing experience. Rooms were beautiful. Food was very delicious. Staff was great . And at the end we had a tour of palace and it was awesome! Ps don’t forget to reserve your massage there also .
Stayed 2 nights in Jun 2024

10/10 Excellent

Monserrat

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper hotel
Muy bonita experiencia, Todo estuvo súper. Hermoso hotel, muy limpio y elegante. Todos súper amables y la comida excelente. Súper recomendable
Stayed 1 night in Apr 2024

10/10 Excellent

Timothy, Long Beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel, and well worth the stay. Huge room, very well decorated. It is also very well-located.
Stayed 1 night in Mar 2024

10/10 Excellent

Eugenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must stay
Staff was very accommodating. The property is impecable. History tours were very amazing and they made me feel very welcomed.
Stayed 3 nights in Mar 2024

10/10 Excellent

Daniel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Never experienced a hotel museum before make some extra time to take a tour of the place. The staff was very professional and friendly will be returning whenever I am in the area.
Stayed 1 night in Feb 2024

10/10 Excellent

Stephanie

Traveled with group
An amazing property. A museum of a place. Beautiful, elegant and intimate. The staff is gracious and knowledgeable
Stayed 1 night in Feb 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

Veronica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023

10/10 Excellent

HERENIA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

stefan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hands down the most unique Hotel stay of my life. Words simply can't do it justice. Imagine traveling back in time to the 1800's. Definitely ask for the tour of the hotel
Stayed 1 night in Nov 2023

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was AMAZING!! They went above and beyond to make sure we were taken care of! They offloaded our luggage and carried it to the room for us. They gave us a tour even though it was just our family and we needed it to be quick since we had a plane to catch. I wish I would have gotten his name, one gentleman helped get our luggage back to the car and let us feed the horse. The hotel is so beautiful and well worth the money to stay at. Easy to walk to many squares in the city center. I would definitely stay there again. Only suggestion I have is to put a trash can in the bedroom. The tiny one in the bathroom for toilet paper isn’t much for a family of 4. The bedroom needs a trash can for room waste. Other than that, it was very comfortable!
Stayed 1 night in Nov 2023

10/10 Excellent

Janine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
14th century wooden furniture is gorgeous. I felt safe leaving the balcony doors of my room open all night. Marble floor in shower. Staff is 5 star, too.
Stayed 3 nights in Oct 2023

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except that Expedia didn’t offer didinng options
Stayed 6 nights in Oct 2023

10/10 Excellent

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un Palacio
Una experiencia increíble, vale cada peso, es literalmente un palacio, renovado recientemente con un sin fin de antiguedades, la mejor experiencia hotelera que eh tenido.
Stayed 1 night in Oct 2023

10/10 Excellent

Patrick

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very nice. Staff is exceptional. Within short walking distance to The Plaza.
Stayed 1 night in Sep 2023

2/10 Terrible

Carol

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Guests be warned
The Hotel is clean and the place is beautiful. Restaurant offered good food and service. Staff is friendly. My two complaints are as follows. 1, $250 dollars went missing from my room and the front staff and hotel security person were not apologetic, helpful nor seemed to care. 2, on the Saturday there were several wedding photo shoots inside the hotel which made it uncomfortable to enjoy the lobby. At night they had a quinceañera Party with loud music. I asked the front staff if that music was going to go on late because my groups had an early wake up. I was assured that the event would be over at 12:30 sharp. I felt more at ease after being told that. Well it was past 1:30 am and the loud music still continued. This hotel has no respect for its guests and after the party finally ended the young teenagers from the party who were staying at our hotel were loud , running around and it went on for a bit and hotel management allowed all this. In the morning when it was brought up to hotel staff they again did not apologize nor did they seem to care that we couldn’t get a good nights sleep. For the amount of money we paid for the room the service and respect from the hotel staff is insulting. I suggest staying at Hotel Progreso.
Stayed 6 nights in Jun 2023

10/10 Excellent

Margarita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Historic Visit to the prior Palace
Just an incredible Historic Place! Overall very nice 😊. We were on a short mini vacation, so the only schedule change was that we scheduled a hotel tour for 11 and ended up getting the tour over 2 hours later. Only there 2 nights and they didn’t replace the towels during the one room cleaning.
Stayed 2 nights in May 2023

10/10 Excellent

Rosalinda

Liked: Cleanliness, staff & service, property conditions & facilities
I was impressed!! And Beautiful, is one of the cleanest cities I have been to in Mexico
Stayed 1 night in Apr 2023

10/10 Excellent

Minerva

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023