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Urbana Hotel

2.0 star property
VIP Access

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Photo gallery for Urbana Hotel

City view
Exterior
Shower, hair dryer, towels, soap
Hallway
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Parking included
  • Free WiFi
$140
includes taxes & fees
Sep 5 - Sep 6

Explore the area

View in a map
102 C. Pelayo, San Juan, San Juan, 00901
  • Port of San Juan
    ‪7 min walk‬
  • Puerto Rico Convention Center
    ‪4 min drive‬
  • Pan American Pier
    ‪5 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪13 min drive‬

Room options

View all photos for Basic Room

Premium bedding, pillowtop beds, free WiFi, bed sheets

Basic Room

8.2 out of 10
Very good
(11 reviews)
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Superior Room | Premium bedding, pillowtop beds, free WiFi, bed sheets

Superior Room

8.0 out of 10
Very good
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

Premium bedding, pillowtop beds, free WiFi, bed sheets

Deluxe Room

  • City view
  • Sleeps 2
  • 1 Queen Bed

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About this property

Urbana Hotel

Hotel in San Juan Antiguo
Concierge services, a 24-hour front desk, and free self parking are available at this smoke-free hotel. Housekeeping is available on request.
Urbana Hotel offers 20 air-conditioned accommodations with hair dryers. Pillowtop beds feature premium bedding. Smart televisions are featured in guestrooms.

Bathrooms include showers. This San Juan hotel provides complimentary wireless Internet access. Housekeeping is offered on request and change of towels can be requested.

Urbana Hotel features concierge services. The property has a 24-hour front desk. Onsite uncovered self parking is complimentary.

Urbana Hotel is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Concierge services
  • Housekeeping (on request)

Accessibility

  • No elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Smart TV

More

  • Air conditioning

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 23

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 15 percent

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Urbana Hotel Hotel
Urbana Hotel San Juan
Urbana Hotel Hotel San Juan

Urbana Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 200 out of 343 reviews
Rating 8 - Good. 63 out of 343 reviews
Rating 6 - Okay. 49 out of 343 reviews
Rating 4 - Poor. 15 out of 343 reviews
Rating 2 - Terrible. 16 out of 343 reviews

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and atentative at all times. Very welcoming
Stayed 6 nights in May 2025

2/10 Terrible

Felipe

Business traveler
very loud on tuesdays due to the club next door
Stayed 1 night in Jun 2025

10/10 Excellent

Fedor

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect place to stay if you want to walk in the old town
Stayed 1 night in Feb 2025

8/10 Good

Lukeyan Raphael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a bit small and towels had some spots.
Stayed 4 nights in May 2025

6/10 Okay

Raj

Liked: Staff & service
Accessability was poor. Room was average.
Stayed 1 night in May 2025

10/10 Excellent

Doug

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff. Clean and comfortable
Stayed 1 night in May 2025

10/10 Excellent

Katarzyna

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Reserved parking os a huge plus in tbia location. The receptionist was very nice, walked me to my room to make sure i xan find my way around. She also and provided quite a bit of useful tips where to stop for a coffee, a drink, breakfast or where's the newrest convenience store. Our room was on 3rd floor without the elevator so a couple of steps to conquer with the suitcases. Per our receptionist it was a 500 year old building that couId not have been modified to accommodate that to preserve its historical value, which is totally understandable.
Stayed 1 night in May 2025

8/10 Good

Jazmine

Stayed 3 nights in May 2025

8/10 Good

Jazmine

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
good room if you don’t plan on staying in the hotel all day
Stayed 3 nights in May 2025

10/10 Excellent

kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to everything in Old San Juan. Great basic hotel, clean rooms and super friendly staff. Area can be a bit loud due to a bar and nightclub being nearby, but even with the nightclub right outside my window it wasn’t too loud to sleep.
Great rooms, very clean and organized. Only the most basic of amenities.
Stayed 5 nights in May 2025

6/10 Okay

James LaVone

Stayed 3 nights in May 2025

10/10 Excellent

Suggerly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service!
Stayed 4 nights in May 2025

10/10 Excellent

Danerchy

Stayed 6 nights in Apr 2025

8/10 Good

Connie

Staff were nice and polite. The room we stayed in was ok except for wet floor specially at night. No idea where the water was coming from. They gave us info on where to eat. The other clients were noisy even late at night. Locals were friendly and courteous. We had fun!
Stayed 1 night in May 2025

2/10 Terrible

Isaiah

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I stayed at Urbana Hotel in San Juan, PR for a business trip and had one of the worst hotel experiences I’ve ever had. For over four days, there was no hot water in my room and no room service. I reported the issue to the staff several times and was only given excuses. Meanwhile, other guests confirmed they did have hot water, which made the situation even more upsetting. As a guest of African ancestry, I couldn’t help but wonder if I was being treated differently — and that possibility is incredibly disturbing. Housekeeping was also a major issue: my linens and towels were never replaced, and I had to change them myself. Attempts to speak with a manager went nowhere — apparently, no one in charge was available during my entire stay. Communication was handled mostly through copy-pasted WhatsApp messages. On top of all that, there’s a nightclub nearby that plays loud music late into the night, making it difficult to sleep. What’s worse, other reviewers have mentioned this in the past, and the hotel has denied its existence — which is simply not true. The noise is very real, and the hotel is being dishonest by pretending it’s not a problem. I gave Urbana Hotel multiple chances to resolve these issues, and nothing was done. The room service never came to clean even after I was told they received my request. If you value comfort, honesty, and basic hospitality standards, avoid this hotel. There are far better options in San Juan.
Stayed 3 nights in May 2025

10/10 Excellent

Francisco

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean quiet staff is awesome and very accommodating with your needs. Location is great walking distance to old San Juan will definitely stay there again when in Puerto Rico. Thank you for the great hospitality.🙏
Stayed 4 nights in May 2025

6/10 Okay

Briana

Liked: Staff & service
Disliked: Amenities
i like that the property was close to SJ & beaches. amenities were very limited and i had to call and ask for basics to be brought such as a hair dryer & steamer. hot water went out on the last day of our trip, overall a mediocre experience
Stayed 4 nights in May 2025

6/10 Okay

Jamarcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location was perfect but the room was soo small. No room for anything. Not even a counter to put your toothbrush on. The photo advertised a balcony and a desk and our room had neither.
Stayed 5 nights in May 2025

10/10 Excellent

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute tiny rooms good for two people only
Stayed 7 nights in May 2025

6/10 Okay

Stacy

Traveled with partner
We stayed down the street from checkin. There is a restaurant right next door for food and dancing. We felt very safe and secure in the area. I didn't like that the ground was tileless and very cold so I had to wear shoes. Staff were friendly and very helpful
Stayed 2 nights in Mar 2025

6/10 Okay

Deborah, South Gate

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
i got the hotel becuase it siad it had an elevator when i got there they told me that the elevator was not working they coudhave let me know that
Stayed 8 nights in May 2025

10/10 Excellent

Chloe, Stone Mountain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is close by
Stayed 3 nights in May 2025

10/10 Excellent

Jannet, Stone Mountain

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 4 nights in May 2025

10/10 Excellent

Jamie

Stayed 9 nights in Apr 2025

2/10 Terrible

Jean Pierre

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Water ran out halfway through a shower. I never had hot water through the entire stay. No USB outlets. All electric couples used already for lamps, so very limited outlets. The staff was very friendly tho, they were a 5 star. The room itself was horrible. I would not recommend at all
Stayed 6 nights in May 2025