See all properties

The Condado Plaza Hotel

4.0 star property

Choose dates to view prices

Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, sun loungers
Pool views, open select days
Beach/ocean view
Aerial view
Exterior

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Housekeeping

Explore the area

Map
999 Ashford Avenue, San Juan, 00907
  • Condado Beach
    ‪4 min walk‬
  • Casino del Mar at La Concha Resort
    ‪15 min walk‬
  • Distrito T-Mobile
    ‪17 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • City view
  • 277 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • Ocean view
  • 3562 sq ft
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

  • City view
  • 290 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

  • City view
  • 277 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Premium bedding, down comforters, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • City view
  • 690 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area | 32-inch LCD TV with cable channels, TV, pay movies

Deluxe Suite, 1 King Bed, Oceanfront

  • City view
  • 1072 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View, Oceanfront

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, View, Oceanfront

  • Ocean view
  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Balcony, Bay View

  • Bay view
  • 290 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down comforters, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

  • City view
  • 390 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed

  • City view
  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Oceanfront

Room, 1 King Bed, Oceanfront | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, View, Oceanfront

  • Ocean view
  • 390 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • Bay view
  • 277 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down comforters, in-room safe, iron/ironing board

Suite, 1 King Bed, Oceanfront (Penthouse)

  • Ocean view
  • 1194 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down comforters, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

  • City view
  • 376 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Beach nearby, beach towels

Hilton Garden Inn San Juan Condado

  • Pool
  • Hot Tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (793)
The price is $257
per night
includes taxes & fees
May 26 - May 27
Hilton Garden Inn San Juan Condado

About this property

The Condado Plaza Hotel

4-star resort in Condado
At The Condado Plaza Hotel, spend the day on the beach where you can enjoy snorkeling. Then return for a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Condado Plaza Hotel offers 332 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy amenities like a children's pool and a 24-hour fitness center.

Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. This beach resort also offers a garden and a terrace. Onsite parking is available (surcharge), along with a car charging station.

The Condado Plaza Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 11:00 AM.
Cafe Caribe - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Denny's - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Starbucks - This coffee shop serves light fare only. Open daily.
Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Languages

English, Spanish

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 7 to 24 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Cafe Caribe
  • Denny's
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkeling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 24 per person
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

The Condado Plaza Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 491 out of 1157 reviews
Rating 8 - Good. 240 out of 1157 reviews
Rating 6 - Okay. 212 out of 1157 reviews
Rating 4 - Poor. 98 out of 1157 reviews
Rating 2 - Terrible. 116 out of 1157 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Letavious

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They kept my deposit and nothing was touched or broken and no smoking I’m confused
Stayed 3 nights in Feb 2025

10/10 Excellent

Sandra

Traveled with partner
Liked: Amenities
Love it deffently will go again
Stayed 5 nights in Feb 2025

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Still I don't understand what is the resort charges of $30 daily plus tax.
Stayed 5 nights in Jan 2025

6/10 Okay

Briana

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

6/10 Okay

Jennamarie, bronx

Disliked: Cleanliness, amenities, property conditions & facilities
There were leaks from the vents everywhere, parts of the hotel were shut down without warning, only one elevator was working for the entire hotel, we got locked out of the room bc our key got deactivated even though we had late checkout so we had to spend the last hour trying to get into our room
Stayed 3 nights in Feb 2025

10/10 Excellent

Serena

Stayed 3 nights in Feb 2025

10/10 Excellent

Lynn Marie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely stay here again.
Stayed 3 nights in Feb 2025

8/10 Good

Jaclyn

The property is beautiful but definitely is due for some repairs and updating.
Stayed 4 nights in Jan 2025

4/10 Poor

Alfredo Jose Beam

Traveled with partner
Disliked: Cleanliness
Once you go past the lobby it all goes downhill. We checked in and went out so we didn’t initially notice any issues other than no soap, shampoo, coffee cups in the room. On day 2 we left the room at 9am, placed the maid service sign and went our way, returned at 8pm the room had still not been serviced and no housekeeping staff on site. Phones in the room were broken so I had to go to the front desk and ask for the room to be addressed. Staff at desk was apologetic and immediately calls housekeeping to service the room. Housekeeping arrived as I was still downstairs and starts talking to my partner in the rudest of ways. Throwing blankets and sheets all over the place. As he sat on the dirty red sofa in the room and wait for her tirade to be over, housekeeping manager arrives and they both proceed to talk negatively about us, not realizing I had walked in the room and I’m a fluent Spanish speaker. I spoke to the manager in English, pretending not to have understood everything they both were saying. In the meantime a cockroach crawls out of the dirty sofa and climbs on my partner’s arm! Again….down to front desk! They switch us to a different room so back to room #1 we went to get our belongings. In the meantime, maid is now on the hallway going off on how she had to clean the room only to have us vacate it. new room was no different than the original. Same dirty sofa, cracked and broken tiles. This used to be a great hotel, but gross rooms and cockroaches do not cut it.
Stayed 7 nights in Jan 2025

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
I loved every minute
Stayed 2 nights in Feb 2025

6/10 Okay

Gregory

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
While not the cleanest place I’ve stayed, I will say the staff is friendly, knowledgeable and helpful. The stairwells need to be cleaned regularly and they need to stop using the second elevator as a freight elevator. If their freight elevator is out of service then fix it! DO NOT SHOP IN THE LOBBY - IT IS OVERPRICED! Mr. Black is good for coffee only - get food elsewhere.
Stayed 4 nights in Jan 2025

2/10 Terrible

Ben

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Ants in the room. $35 a towel. Room service never coming out after asking. No food around in hotel. The only breakfast place to go to, we can’t even buy a voucher for. Elevators are HORRIBLE. They don’t stop for you, have to wait 2-3 times up and down for it to pick you up. Only one was working. None of the workers seemed happy to see you. Please go anywhere else. Takes a $160 deposite but only gave half back with us not taking or ordering anything and keeping room spotless.
Stayed 2 nights in Feb 2025

10/10 Excellent

Michema

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 3 nights in Jan 2025

10/10 Excellent

Almaz

Stayed 5 nights in Jan 2025

10/10 Excellent

Zenobia

Stayed 3 nights in Nov 2024

6/10 Okay

Ana, Bayamon

Traveled with partner
Liked: Cleanliness, amenities
I liked the room size and the ocean view, but there is some things that can be improved. I liked the room sofa but it was too dirty and the bathroom door wasn’t working properly. I also doesn’t like the coffee maker and the fridge being located in the bathroom area. It’s unhygienic. The overall property is amazing specially the swimming pools area.
Stayed 2 nights in Jan 2025

10/10 Excellent

Heidi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice. Amazing water view.
Stayed 3 nights in Feb 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Bryan

Stayed 4 nights in Jan 2025

2/10 Terrible

Sandeep Kaur

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Online it said that theres a Grocery store onsite but there isnt one I was told on the phone that id get two complementary water bottles a day but its not the case In room 202 the telephone and fridge werent working and my cards sometimes wouldnt even open the door and the roof was leaking onto the floor and the bed sheets were ripped and the fridge doesnt work In room 420 the room wasnt very clean there were hairs on the toilet and on the floor and the bed sheets were stained and the balcony chairs were extremely dirty to the point you couldnt sit on them and one inside chair was dusty and the other inside chair had blood stains and the curtain handle has got blood on it Please reimburse me Expedia. Because they said you would have to reimburse me because i booked through you
Stayed 3 nights in Jan 2025

10/10 Excellent

Esther

Traveled with family
Liked: Amenities
Amazing time.
Stayed 3 nights in Jan 2025

10/10 Excellent

Ryan

Stayed 3 nights in Jan 2025

4/10 Poor

ALFRED

Stayed 2 nights in Jan 2025

10/10 Excellent

maria patricia, camden

Stayed 3 nights in Jan 2025

10/10 Excellent

Roseli

Stayed 4 nights in Jan 2025