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The Condado Plaza Hotel

4.0 star property

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Photo gallery for The Condado Plaza Hotel

2 outdoor pools, pool umbrellas, sun loungers
Beach/ocean view
Aerial view
Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down comforters, in-room safe, iron/ironing board
Pool views, open select days

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Gym
  • Housekeeping

Explore the area

Map
999 Ashford Avenue, San Juan, 00907
  • Condado Beach
    ‪1 min walk‬
  • Casino del Mar at La Concha Resort
    ‪14 min walk‬
  • Distrito T-Mobile
    ‪18 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub

Shower, eco-friendly toiletries, hair dryer, towels

Room, 1 King Bed, Accessible, Bathtub

  • 277 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 3 Bedrooms, Oceanfront (Penthouse)

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 3 Bedrooms, Oceanfront (Penthouse)

  • 3562 sq ft
  • Ocean view
  • Sleeps 6
  • 2 King Beds and 2 Twin Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

7.0 out of 10
Good
(2 reviews)
  • 290 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(1 review)
  • 277 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Jetted Tub

Premium bedding, down comforters, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Jetted Tub

  • 690 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Oceanfront

Deluxe Suite, 1 King Bed, Oceanfront | Living area | 32-inch LCD TV with cable channels, TV, pay movies

Deluxe Suite, 1 King Bed, Oceanfront

  • 1072 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, View, Oceanfront

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, View, Oceanfront

7.6 out of 10
Good
(57 reviews)
  • 390 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Balcony, Bay View

Room, 2 Queen Beds, Balcony, Bay View | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 2 Queen Beds, Balcony, Bay View

7.4 out of 10
Good
(3 reviews)
  • 290 sq ft
  • Bay view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Premium bedding, down comforters, in-room safe, iron/ironing board

Deluxe Room, 2 Queen Beds

8.0 out of 10
Very good
(35 reviews)
  • 390 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, in-room safe, iron/ironing board

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(24 reviews)
  • 390 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, View, Oceanfront

Room, 1 King Bed, Oceanfront | Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, View, Oceanfront

8.0 out of 10
Very good
(57 reviews)
  • 390 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Balcony, Bay View

Premium bedding, down comforters, in-room safe, iron/ironing board

Room, 1 King Bed, Balcony, Bay View

  • 277 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Oceanfront (Penthouse)

Suite, 1 King Bed, Oceanfront (Penthouse) | Premium bedding, down comforters, in-room safe, iron/ironing board

Suite, 1 King Bed, Oceanfront (Penthouse)

7.0 out of 10
Good
(2 reviews)
  • 1194 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony

Premium bedding, down comforters, in-room safe, iron/ironing board

Junior Suite, 1 King Bed, Balcony

  • 376 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Hilton Garden Inn San Juan Condado

  • Pool
  • Hot Tub
  • Spa
  • Free WiFi
4.4 out of 5, Excellent, (896)
$247 nightly
The price is $247 total
includes taxes & fees
Hilton Garden Inn San Juan Condado

About this property

The Condado Plaza Hotel

4-star resort in Condado
At The Condado Plaza Hotel, spend the day on the beach where you can enjoy snorkeling. Then return for a meal at one of the resort's 2 restaurants. Housekeeping is available on request.
The Condado Plaza Hotel offers 332 accommodations with laptop-compatible safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels and pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Cool off in one of the 2 outdoor swimming pools at The Condado Plaza Hotel, and enjoy amenities like a children's pool and a 24-hour fitness center.

Dining is available at one of the resort's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. This beach resort also offers a garden and a terrace. Onsite parking is available (surcharge), along with a car charging station.

The Condado Plaza Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 11:00 AM.
Cafe Caribe - Overlooking the ocean, this restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Denny's - This diner specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open 24 hours. Open daily.
Starbucks - This coffee shop serves light fare only. Open daily.
Aqua Bar - This bar is located by the pool. Guests can enjoy drinks at the bar. Open select days.

Languages

English, Spanish

Property amenities

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (USD 25.65 per night; includes in/out privileges)
  • Valet parking on site (USD 31.22 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 7 to 24 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Aqua Bar
  • Cafe Caribe
  • Denny's
  • Starbucks

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Billiards/pool table
  • Children's pool
  • Kayaking
  • Playground
  • Shopping
  • Snorkeling
  • Water sports equipment
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 6,449 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 10 floors
  • 100% renewable energy
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1963
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 60.00
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • WiFi access (may be limited)

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 7 to 24 per person
  • Self parking fee: USD 25.65 per night (in/out privileges)
  • Valet parking fee: USD 31.22 per night
  • Early check-in fee: USD 60.00 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Condado
Condado Hilton
Condado Hilton Plaza
Condado Plaza
Condado Plaza Hilton
Condado Plaza Hilton Hotel
Condado Plaza Hilton Hotel San Juan
Condado Plaza Hilton San Juan
Plaza Condado Hilton
Plaza Hilton Condado
Condado Plaza Hotel San Juan
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hilton Resort San Juan
Condado Plaza Hilton Resort
The Condado Plaza Hilton
The Condado Plaza Hotel Resort
The Condado Plaza Hotel San Juan
The Condado Plaza Hotel Resort San Juan

The Condado Plaza Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 606 out of 1351 reviews
Rating 8 - Good. 285 out of 1351 reviews
Rating 6 - Okay. 233 out of 1351 reviews
Rating 4 - Poor. 109 out of 1351 reviews
Rating 2 - Terrible. 118 out of 1351 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got stuck on the elevator twice when the elevator did work. Most days it was out of service and we had to walk up 6 flights of stairs. Garage gate did not work, lock on room door did not work.
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Stayed 4 nights in Mar 2025

10/10 Excellent

Brandie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and scenery, just extremely expensive drinks and food options. When I say expensive, I mean $80 for two alcoholic drinks. Overall, stay here, in the heart of San Juan with beaches to tour nearby.
Stayed 3 nights in Mar 2025

8/10 Good

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read a lot of reviews AFTER I booked and I was really worried about our stay. There was no need to be worried - it was great. The room, while not fancy, was clean and the beds were comfortable. The views were beautiful and the pools were very nice. The best part was direct access to a lagoon for swimming and snorkeling. The location was great and just a 5-minute Uber to Old San Juan. My only issues were that one elevator was broken and the restaurant was closed. Getting to food after 5:30 was a decent walk or an Uber.
Stayed 4 nights in Mar 2025

6/10 Okay

Julio

Traveled with family
Liked: Cleanliness, staff & service, amenities
The positive of this hotel is the views from the oceanfront rooms are absolutely gorgeous. The staff was courteous and the pool area was fun. However, this hotel is in need of renovations. One of the 2 main elevators was not working during our entire stay. The paint on the bathroom ceiling above the shower was peeling as well as water leaking outside of the shower enclosure while it was in use. Woke up most mornings to find pieces of paint on the balcony floor that had peeled off the walls around the balcony. This could be a really top notch hotel if they just made some repairs!
Stayed 6 nights in Mar 2025

8/10 Good

Matthew

Liked: Cleanliness, amenities
Room, pools, and beach access were great, one of the two main elevators was out of order while we were there.
Stayed 3 nights in Mar 2025

10/10 Excellent

Zans V

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 7 nights in Mar 2025

10/10 Excellent

Franco Harris

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect experience
Stayed 4 nights in Mar 2025

4/10 Poor

Valerie

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2025

8/10 Good

Monica

Liked: Cleanliness
Stayed 5 nights in Mar 2025

10/10 Excellent

Marquita

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The amenities were amazing. The rooms could use some fresh paint. There is a small refrigerator, but no microwave. Family of 5 we booked 2 rooms ocean view with a 7 year old child. We will definitely be booking here again
Stayed 3 nights in Mar 2025

10/10 Excellent

Helen

Stayed 4 nights in Mar 2025

8/10 Good

oscar j

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Easy access to Old San Juan and major highways. Área is quiet and beach closed by.
Stayed 3 nights in Mar 2025

10/10 Excellent

Shaleeyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jacuzzi was out of order
Stayed 3 nights in Mar 2025

10/10 Excellent

Efrain, Philadelphia

Stayed 3 nights in Mar 2025

10/10 Excellent

Genevra

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Mar 2025

2/10 Terrible

Tricia L

Disliked: Property conditions & facilities
When I checked in I was to have a ocean view put me in a room that looked at the hotel ask to be move to my room I paid for at about 10 at night moved me then that room door was broken never came and fix it so we had to push the lock in water in sink barely came out water in she only got lukewarm then they said to restaurant in hotel nope had to go across the street to there hotel so of the stuff was very helpful others were plain out rude
Stayed 4 nights in Mar 2025

8/10 Good

Crystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean people were very helpful and friendly. I would recommend
Stayed 3 nights in Mar 2025

8/10 Good

kyle

Traveled with partner
Liked: Amenities
Our housekeeping staff were great. Beach was nice ...pools were nice & hot tub. Store was super convenient. I didn't see a restaurant inside but Bar was open. Not near enough chairs in pool area ..Even when the pool wasn't busy...there still weren't enough chairs ...also..most elevators weren't working. We'd consider staying here again...
Stayed 3 nights in Mar 2025

8/10 Good

ANGELA

Traveled with partner
Liked: Staff & service
The property grounds and pool area are nice. Get down to the pool by 8:30 am at latest to procure a seat. Poolside drinks are expensive and food is mediocre bar type food. The access to the small beach is convenient and monitored by staff. Beach chairs and umbrellas are provided but are one on top of the other due to the beach size. Outdoor areas are clean and beautifully landscaped. The indoor common areas are spacious, plenty of space to sit with sports on TVs and a pool table. The rooms leave a lot to be desired. Worn, not as clean as they could be. Had to call for a stained comforter, sofa and loud air conditioner. The ocean front view was stunning but patio filthy. The hallway carpet was often unvacumed and a sconce had no cover. Staff was responsive via text message. This appears to be a hotel past its prime in serious need of an upgrade with a staff that is doing their best with what they are given. Shame on Hilton, that has a dominating presence in the area with the posh Vanderbilt down the street, the Caribe Hilton and the Garden Inn across the street. You are allowed to use the Garden Inn facilities across the street which appear a bit more modern but have a very small pool.
Stayed 5 nights in Mar 2025

2/10 Terrible

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria T

Liked: Cleanliness, staff & service, property conditions & facilities
They definitely have to do better with the elevators every day one of them had problems
Stayed 4 nights in Feb 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Edona

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Mar 2025

8/10 Good

Sulochana

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Poolside was amazing drinks at the bar was a 10
Stayed 4 nights in Mar 2025