8/10 Good
Alta
Traveled with partner
Feb 10, 2025
Liked: Cleanliness
Disliked: Staff & service
We stayed here for 7 nights. Room was clean, comfortable, liked view of lagoon. Housekeeping was a bit spotty ( forgot to leave towels, soap, coffee on some days). Restaurant service was extremely slow, even though we never saw more than a handful of tables occupied. Each visit, it took about 15 minutes for server to take our order, another 45 minutes to get food. Quality was average (often delivered barely warm), expensive for what it was. Our breakfast was delivered to another party one day, replacement took even more time. One night someone who looked like a hostess seated us and after 10 minutes someone (he said he was the host and had to write everything down) approached our table and asked if we had a reservation (only 2 other tables were occupied) and how it was we were seated, with a challenging tone. There are many wonderful restaurants nearby. We liked Serafina and STK (reservation a good idea). Pool area is in shade from the building all afternoon, fyi. Bar service is good, accommodating. DJs all afternoon on Saturday and Sunday are overly loud. Noise canceling ear phones reduce sound level to just right. Parking valet (nightly charge) is attentive, quick. Boutique is not unique. During 7 day stay never saw anyone make a purchase. Condado location is good. Staff (housekeeping, front desk, restaurant) seems unhappy. Serious with each other, greetings are perfunctory. Would probably choose a different hotel next time, given quality for the price.
Alta
Stayed 7 nights in Feb 2025