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Hyatt Place San Juan

3.5 star property

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Room, Multiple Beds, Pool View | View from room
Creator video
Exterior
Lunch and dinner served
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • 24/7 front desk
  • Pet friendly

Explore the area

Map
Avenida Fernandez Juncos 580, San Juan, 00907
  • Puerto Rico Convention Center
    ‪7 min walk‬
  • Pan American Pier
    ‪12 min walk‬
  • Condado Beach
    ‪16 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪10 min drive‬

Room options

View all photos for Room, 1 King Bed with Sofa bed

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed

9.2 out of 10
Wonderful
(87 reviews)
  • 315 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room (2 Queen Beds with Sofa Bed)

Premium bedding, pillowtop beds, in-room safe, desk

Room (2 Queen Beds with Sofa Bed)

8.8 out of 10
Excellent
(74 reviews)
  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, View

8.6 out of 10
Excellent
(35 reviews)
  • 315 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, View (2 Queen Beds with Sofa Bed)

Premium bedding, pillowtop beds, in-room safe, desk

Room, View (2 Queen Beds with Sofa Bed)

9.6 out of 10
Exceptional
(18 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Pool View

Premium bedding, pillowtop beds, in-room safe, desk

Room, Multiple Beds, Pool View

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible (Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed, Accessible (Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

Premium bedding, pillowtop beds, in-room safe, desk

Room, Accessible, Bathtub (2 Queen Beds with Sofa Bed)

9.2 out of 10
Wonderful
(12 reviews)
  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible (Shower)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Accessible (Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Accessible, Bathtub

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Accessible, Bathtub

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Pool View

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed, Pool View

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (Speciality)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed (Speciality)

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed (High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, 1 King Bed with Sofa bed (High Floor)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds ( High Floor)

Premium bedding, pillowtop beds, in-room safe, desk

Room, Multiple Beds ( High Floor)

10.0 out of 10
Exceptional
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Accessible Bathtub, Bay View

Premium bedding, pillowtop beds, in-room safe, desk

Room, Multiple Beds, Accessible Bathtub, Bay View

10.0 out of 10
Exceptional
(1 review)
  • Bay view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Outdoor pool

Hyatt House San Juan

  • Pool
  • Breakfast included
  • Pet friendly
  • Free WiFi
4.5 out of 5, Wonderful, (1013)
$244 nightly
The price is $244 total
includes taxes & fees
Hyatt House San Juan

About this property

Hyatt Place San Juan

3.5-star hotel in Santurce
This smoke-free hotel features an outdoor pool, a restaurant, and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a snack bar/deli, and a conference center are onsite.
Hyatt Place San Juan offers 149 air-conditioned accommodations with safes and complimentary bottled water. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a waterslide, an outdoor pool, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, Hyatt Place San Juan provides a waterslide and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 3184 square feet (296 square meters) include a conference center. This business-friendly hotel also offers a terrace, multilingual staff, and a garden. Onsite parking is available (surcharge).

Hyatt Place San Juan is a smoke-free property.

The Placery - This restaurant serves lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 18 per day; includes in/out privileges)

Food and drink

  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • The Placery

Things to do

  • 24-hour gym
  • Outdoor pool
  • Waterslide

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room crib
  • Laundry facilities
  • Living room
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 4 meeting rooms
  • Computer station
  • Conference center (3,184 square feet of space)

Outdoors

  • Garden
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 2016
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:00 AM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
2 total (up to 50 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Beach towels
  • In-room bottled water
  • In-room coffee
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 18.00 per day (in/out privileges)
  • Pet fee: USD 75 per pet (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and onsite parking
This property accepts credit cards and cash
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.
Additional taxes apply to daily parking rates at this property.

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Hyatt Place San Juan/City Center Hotel
Hyatt Place San Juan/City Center
Hyatt Place Juan/City
Hyatt Place San Juan Hotel
Hyatt Place San Juan San Juan
Hyatt Place San Juan/City Center
Hyatt Place San Juan Hotel San Juan

Hyatt Place San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 772 out of 1133 reviews
Rating 8 - Good. 187 out of 1133 reviews
Rating 6 - Okay. 92 out of 1133 reviews
Rating 4 - Poor. 46 out of 1133 reviews
Rating 2 - Terrible. 36 out of 1133 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Hector

Had a confirmed reservation that was not kept by the hotel. Arrived at check-in and was told they didn't have any availability. They could've called, text, messaged, emailed and not have me arrive on site.
Stayed 1 night in Mar 2025

10/10 Excellent

Adbel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient place for business trip
Stayed 1 night in Mar 2025

8/10 Good

francis

Liked: Cleanliness, amenities, property conditions & facilities
Solid place to stay in San juan
Stayed 5 nights in Mar 2025

10/10 Excellent

andreina

Stayed 6 nights in Mar 2025

10/10 Excellent

Carlos

Stayed 1 night in Mar 2025

6/10 Okay

Aimee, Bellerose

Disliked: Amenities
Critically understaffed. Cleaning of the room is a big problem. The room was bare bones. No lotion in the bathroom. The staff is not very knowledgeable with one exception. I would not stay there again. The dining facilities are ok for breakfast but limited for dining.
Stayed 4 nights in Mar 2025

4/10 Poor

Cristián

Business traveler
Under staffed hotel with one hour check in delay, poor bedroom cleaning service with one day on which they didn’t show up.
Stayed 4 nights in Mar 2025

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Súper good
Stayed 5 nights in Mar 2025

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Faviané

Stayed 1 night in Mar 2025

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es exelente facilidad
Stayed 2 nights in Mar 2025

10/10 Excellent

Javier

Stayed 3 nights in Mar 2025

10/10 Excellent

Elizabeth Denisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Alex

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was near a few different eating and bar options which was fantastic.
Stayed 2 nights in Mar 2025

10/10 Excellent

David

Stayed 1 night in Mar 2025

4/10 Poor

Anuja

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Room service was terrible.
Stayed 3 nights in Mar 2025

8/10 Good

Fredericka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2025

8/10 Good

christopher j

Liked: Cleanliness, property conditions & facilities
Everyone was friendly and helpful
Stayed 5 nights in Feb 2025

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient, Clean & Comfortable

We stayed at this hotel while our daughter was at a convention across the street. We could walk to the convention center in about 5 minutes. The hotel had a convenient shuttle to the beach & to Old Town Puerto Rico. We didn’t use the pool, but it looked like a fun area, especially for kids. The buffet breakfast was included, but not that great (scrambled eggs, ham, cereal, toast, some fruit, juice & coffee). The room was very clean & comfortable. The convention center area had lots of restaurants & was really alive with live music, etc on Friday & Saturday nights.
Stayed 4 nights in Mar 2025

10/10 Excellent

Carol

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hospitality.
Stayed 3 nights in Mar 2025

10/10 Excellent

Sengkang

Stayed 3 nights in Mar 2025

2/10 Terrible

Nayshun

Stayed 2 nights in Mar 2025

10/10 Excellent

Odell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025