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Hampton Inn & Suites San Juan

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hampton Inn & Suites San Juan

Beach nearby
Lobby
Lobby
View from room
Outdoor pool, sun loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Housekeeping

Explore the area

Map
6530 Isla Verde Avenue, Carolina, 00979
  • Isla Verde Beach
    ‪3 min walk‬
  • Pine Grove Beach
    ‪5 min walk‬
  • Carolina Beach
    ‪10 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪10 min walk‬

Room options

View all photos for Room, 2 Double Beds, Pool View

View from room

Room, 2 Double Beds, Pool View

9.4 out of 10
Exceptional
(16 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Pool View

Premium bedding, in-room safe, desk, soundproofing

Room, 1 King Bed, Pool View

9.0 out of 10
Wonderful
(4 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Room, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(3 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking

View from room

Suite, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(15 reviews)
  • 431 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, in-room safe, desk, soundproofing

Room, 2 Double Beds, Accessible, Non Smoking (Roll-in Shower)

8.4 out of 10
Very good
(7 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds, Non Smoking

View from room

Suite, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(22 reviews)
  • 431 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Premium bedding, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

8.8 out of 10
Excellent
(8 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Standard Room, 1 King Bed, Non Smoking

9.2 out of 10
Wonderful
(140 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, soundproofing

Room, 2 Double Beds, Non Smoking

9.2 out of 10
Wonderful
(82 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

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Exterior

Embassy Suites by Hilton San Juan Hotel & Casino

Pool
Hot Tub
Breakfast included
Spa
4.5 out of 5, Wonderful, (2972)
The price is $504
per night
$604 total
includes taxes & fees
Feb 13 - Feb 14
Embassy Suites by Hilton San Juan Hotel & Casino

About this property

Hampton Inn & Suites San Juan

Hotel in Isla Verde
An outdoor pool, a restaurant, and a fitness center are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite.
Hampton Inn & Suites San Juan offers 201 accommodations with safes and complimentary newspapers. Beds feature premium bedding. 37-inch LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

This Carolina hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Hampton Inn & Suites San Juan provides a spa tub and a fitness center. The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A complimentary breakfast is offered each morning. Wired and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and meeting rooms. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

Hampton Inn & Suites San Juan has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.
Caña de Azucar Pool Bar - This restaurant specializes in international cuisine. Guests can enjoy drinks at the bar.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (USD 16 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Restaurants on site

  • Caña de Azucar Pool Bar

Things to do

  • Gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 7 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1997
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 125

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 43.6 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Self parking fee: USD 16 per night
  • Late check-out fee: USD 125 (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hilton Hotel San Juan
Hampton Inn Hilton San Juan
Hampton Inn San Juan
San Juan Hampton Inn
Hampton Inn Hilton San Juan Hotel
Hampton Inn San Juan Puerto Rico Hotel
Hampton Inn Puerto Rico Hotel
Hampton Inn San Juan Puerto Rico
Hampton Inn Puerto Rico
Hampton Inn Suites San Juan Puerto Rico
Hampton Inn Suites by Hilton San Juan
Hampton Inn San Juan Puerto Rico Resort Carolina
Hampton Inn San Juan Puerto Rico Resort
Hampton Inn San Juan Puerto Rico Carolina
Hampton Juan Puerto Rico Caro
Hampton Inn Suites San Juan
Hampton & Suites Juan Carolina

Hampton Inn & Suites San Juan Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1095 out of 1550 reviews" "
Rating 8 - Good. 299 out of 1550 reviews" "
Rating 6 - Okay. 85 out of 1550 reviews" "
Rating 4 - Poor. 36 out of 1550 reviews" "
Rating 2 - Terrible. 35 out of 1550 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Mirna Arely

Stayed 4 nights in Oct 2024

10/10 Excellent

milorad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice property walking distance to the beach and they have umbrellas and chairs for you at the beach.
Stayed 4 nights in Oct 2024

6/10 Okay

nicole

Traveled with partner, Traveled with family
Liked: Staff & service
The property's condition could be better.
Stayed 1 night in Jul 2024

10/10 Excellent

Jovanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great room clean food delicious cleanest good great pool would stay there again
Stayed 4 nights in Oct 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arriving we were well received by the Hotel staff. I had called prior to arrival for a possible early check-in since our flight arrived at 10 am in San Juan from NYC JFK. He listened to my concern and he made notes in reservation pertaining to issue. He explained hotel policy. I highly recommend the Hilton Hampton Inn and everyone on premises was welcoming, happy to assist and quite proud of their jobs. Ms. Maeling Chung Front Office Manager was attentive to our concerns when a guest in the evening interrupted my sleep. The next morning after breakfast she explained that the guest was on the wrong floor and inebriated. The cook Jose at the Poolside Grill is an excellent cook and very professional. The young ladies as well on staff 10/23 -10/28 as well. The staff at the buffet breakfast are also attentive and I have never seen such an elevated high work ethic. Overall everyone on the premises are truly dedicated and professional. Our suite was also properly cleaned and left impeccable. It was an amazing experience and made my husband and I a gay couple very well treated in Spanish and English. We were so impressed with service,delighted & surprised with a Happy Hour as well. As we have stayed before with Hampton Inn in upstate NY and Hilton in NYC the beds are comfortable, white linens perfect and towels. The Hilton in Cartagena de Indias as well was a success in terms of the level of comfort. My sister recommended it on her travels and I decided to join thru Amex. Five ✨
Stayed 5 nights in Oct 2024

10/10 Excellent

EDDIE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all very pleasant and helpful. I would highly recommend this hotel.
Stayed 2 nights in Oct 2024

8/10 Good

Cheryl

Traveled with family
Liked: Amenities
The property and staff were excellent. Morning bfast great. The outside pool and grill for evening another great option. Local restaurants within walking distance , additional great find. The assigned room lovely. The biggest drawback, late night/early AM noise, related to possible drinking, or no self awareness for other guests
Stayed 1 night in Oct 2024

10/10 Excellent

Jasmin

Traveled with partner
Loved the swim up pool bar with affordable prices. As well as the complimentary snacks and beverages! Great stay and will recommend to everyone
Stayed 1 night in Oct 2024

4/10 Poor

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
My credit card always charged $50 more than what my receipt with Expedia said I would have to pay at the property, without even an explanation. Hopefully this will be cleared up upon checkout .
Stayed 1 night in Oct 2024

4/10 Poor

Maria F

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was very nice, no complains there. We got the room on the first floor and there is something with the doors that they don’t close slowly and silently. All doors slam. So we would hear the slam of doors all day. The doors also don’t seal from the bottom, so you can hear everything that was happening outside. The housekeepers offices are also downstairs so starting at 7 am you would hear the constant door slams and all the screaming and talks of the housekeepers. This was very horrible. The shower area does not have a sewer, everything in the bathroom is a flat floor so the water needed to go to the center sewer in the center of the bathroom floor in order to drain. There were 2 small roaches coming from there so I had to wet 2 small towels and put it over the sewer to seal it in place so nothing else would come up. The free breakfast is decent its fruits, oatmeal, toast, bagels, eggs, bacon/ sausage, waffles and coffee. From 5-7pm you get to have a free drink and a snack which was chips or nachos. (You do pay like $42 per person as a resort fee) My husband and I will not come back to this hotel in Puerto Rico. I prefer to pay for breakfast outside or get myself a drink somewhere else than to not rest properly and have roaches in my bathroom.
Stayed 2 nights in Oct 2024

10/10 Excellent

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious. The free breakfast had a wide variety of selections. The pool, swim up bar and grille was very nice. Grilled hamburgers were very tasty. Vanessa the bar person ensured you enjoyed your stay at the bar/grille. Well done service.
Stayed 4 nights in Oct 2024

6/10 Okay

Angel L

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Staff was great. Property needs to be upgraded.
Stayed 10 nights in Oct 2024

10/10 Excellent

Katherine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was as mentioned. A little older hotel but well kept.
Stayed 1 night in Oct 2024

8/10 Good

William

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was fair, but there was not enough fruit at the breakfast, and the half and half cups were impossible to open, and waffles were not better than Waffle House. For $400 a night, breakfast could have been a little more upscale. On the other hand, the staff was great. Great taxi service to the airport and to Ceiba harbor. Nice pool. Room was clean and everything worked. Happy hour drink was appreciated, but there was nothing to eat but popcorn. How about some nuts and chips for $400 a night?
Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Traveled with family
Liked: Amenities
Excellent
Stayed 2 nights in Oct 2024

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo excelente lo único fue que mi esposo y yo nos quedamos encerrados en el elevador por 20 min aprox y no recibimos ni unas disculpas departe del staff.
Stayed 8 nights in Sep 2024

10/10 Excellent

Margie, Greensboro

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Beach.
Stayed 4 nights in Oct 2024

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Wedding Event
We had a wonderful stay. The employees were very helpful and greeted us very nicely. Love the hospitality and happy hour atmosphere. We will stay there again.
Stayed 4 nights in Oct 2024

10/10 Excellent

Christopher Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in Oct 2024

10/10 Excellent

Silenys, Cranston

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

8/10 Good

Michael's

Stayed 7 nights in Sep 2024

8/10 Good

JOSE

Stayed 3 nights in Sep 2024

10/10 Excellent

Liliana Andrea

Stayed 3 nights in Oct 2024