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Four Points by Sheraton Caguas Real Hotel & Casino

3.5 star property

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Photo gallery for Four Points by Sheraton Caguas Real Hotel & Casino

Porch
View from property
Meeting facility
Meeting facility
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • 24/7 front desk
  • Gym
  • Room service
  • Bar
  • Pool
$256
includes taxes & fees
Sep 11 - Sep 12

Explore the area

View in a map
500 Alhambra En Granada Boulevard, Caguas, 00726
  • Jardin Botanico y Cultural de Caguas
    ‪6 min drive‬
  • Port of San Juan
    ‪30 min drive‬
  • El Yunque National Forest
    ‪32 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪30 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • 623 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Pool View

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Deluxe Suite, 1 King Bed with Sofa bed, Pool View

10.0 out of 10
Exceptional
(3 reviews)
  • 624 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Suite, 1 King Bed with Sofa bed

9.4 out of 10
Exceptional
(16 reviews)
  • 624 sq ft
  • Mountain view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Pool View

Deluxe Room, 1 King Bed, Pool View | Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Deluxe Room, 1 King Bed, Pool View

8.6 out of 10
Excellent
(4 reviews)
  • 375 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Pool View

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Deluxe Room, 2 Queen Beds, Pool View

10.0 out of 10
Exceptional
(1 review)
  • 375 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(43 reviews)
  • 350 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, Select Comfort beds, in-room safe, desk

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(33 reviews)
  • 375 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

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About this property

Four Points by Sheraton Caguas Real Hotel & Casino

3.5-star Caguas hotel with casino
A casino, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. Housekeeping is available on request.
Four Points by Sheraton Caguas Real Hotel & Casino offers 125 accommodations with safes and complimentary newspapers. Beds feature Select Comfort mattresses. 55-inch LED televisions come with premium satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided on request.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a children's pool and an outdoor pool, Four Points by Sheraton Caguas Real Hotel & Casino provides a waterslide and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and meeting rooms. This family-friendly hotel also offers a casino, a terrace, and multilingual staff. Parking is available onsite for a surcharge.

Four Points by Sheraton Caguas Real Hotel & Casino is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM.
Flor de Caña Eatery Eatery & Bar - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 13.38 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 12.84 to 21.40 for adults and USD 10.70 to 16.05 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Flor de Caña Eatery Eatery & Bar

Things to do

  • 10 gaming tables
  • 18-hole adjacent golf course
  • 24-hour gym
  • 433 slot machines
  • Casino (3,800 square feet of space)
  • Children's pool
  • Outdoor pool
  • Piano
  • TV in common areas
  • Waterslide

Family friendly

  • Children's pool
  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • In-room roll-in shower
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 4 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: noon
Early check-in subject to availability
Early check-in fee: USD 25.00
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 18.87 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 12.84 to 21.40 for adults, and USD 10.70 to 16.05 for children
  • Self parking fee: USD 13.38 per day (in/out privileges)
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out fee: USD 25.00 (subject to availability)
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 9:00 AM to 9:00 PM
Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Caguas Four Points Sheraton
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Four Points by Sheraton Caguas Real Hotel & Casino Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 597 out of 1004 reviews
Rating 8 - Good. 235 out of 1004 reviews
Rating 6 - Okay. 94 out of 1004 reviews
Rating 4 - Poor. 43 out of 1004 reviews
Rating 2 - Terrible. 35 out of 1004 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Maybelline

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I was Charged $13.38 for parking when I check-in at 7pm and lefted at 11:40 am , I consider a lot. After reserving room and processing payment My final bill that was email to me to pay on the property was $46.92 and they charged me $50.00
Stayed 1 night in May 2025

10/10 Excellent

Yvannie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is my go to spot in Puerto Rico for hotel accommodations in this particular area. The hotel staff is always fantastic and the rooms are clean,
Stayed 2 nights in May 2025

10/10 Excellent

Norbert

Stayed 4 nights in May 2025

10/10 Excellent

Alec

Stayed 4 nights in Mar 2025

8/10 Good

Zulma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Nice stay outside San Juan

Our first time staying at 4Points, the experience was great!!
Stayed 1 night in May 2025

10/10 Excellent

Luz-Selenia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Road towards the hotel not well kept ... in bad weather ot floods and not well lit at night.
Stayed 1 night in May 2025

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Luis, San Juan

Stayed 1 night in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everthing
Stayed 2 nights in Apr 2025

8/10 Good

Orlando

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for transit. The food could be better (breakfast). Too few options.
Stayed 6 nights in Apr 2025

10/10 Excellent

Toky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Glaucia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept, quiet, beautiful views around
Stayed 2 nights in Jan 2025

10/10 Excellent

Irma Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Have been staying here every time visiting the island and great service all the time.
Stayed 4 nights in Apr 2025

10/10 Excellent

Cartabius Jerrell, Stapleton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great Hotel I'll come back again!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2025

8/10 Good

Nikki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too far in from main road and actives.
Stayed 3 nights in Mar 2025

8/10 Good

Ramon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good seevice
Stayed 1 night in Mar 2025

6/10 Okay

Robert, Bellinghamww

After visiting the Grand Jewel & Moon Palace, this was a big step down.
Stayed 2 nights in Feb 2025

10/10 Excellent

Roberto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Ok
Stayed 1 night in Mar 2025

6/10 Okay

Milagros

Stayed 2 nights in Feb 2025

10/10 Excellent

Martha

Stayed 1 night in Feb 2025

10/10 Excellent

Shannon

Stayed 7 nights in Feb 2025

10/10 Excellent

RAFAEL

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025