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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property

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Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Aerial view
Coffee shop
Lobby
Casino
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
8000 Tartak Street, Carolina, 00979
  • Carolina Beach
    ‪5 min walk‬
  • Isla Verde Beach
    ‪5 min walk‬
  • Condado Beach
    ‪8 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

Suite, 2 Bedrooms, 2 Bathrooms | Living area | 55-inch flat-screen TV with cable channels, TV

Suite, 2 Bedrooms, 2 Bathrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 450 sq ft
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite) | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Studio, 1 King Bed, Non Smoking (Nonsuite)

9.2 out of 10
Wonderful
(16 reviews)
  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 2 Double Beds (Top Floor)

9.4 out of 10
Exceptional
(70 reviews)
  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Minibar

Suite, 1 King Bed

9.0 out of 10
Wonderful
(190 reviews)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite) | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Studio, 2 Double Beds, Non Smoking (Nonsuite)

8.8 out of 10
Excellent
(36 reviews)
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 2 Double Beds

9.0 out of 10
Wonderful
(144 reviews)
  • 450 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 1 King Bed, Pool View

8.2 out of 10
Very good
(20 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(6 reviews)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 2 Double Beds, Pool View

8.6 out of 10
Excellent
(32 reviews)
  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Presidential Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1064 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(17 reviews)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Top Floor)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 1 King Bed (Top Floor)

8.8 out of 10
Excellent
(48 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Hampton Inn & Suites San Juan

  • Pool
  • Hot Tub
  • Breakfast included
  • Free WiFi
4.6 out of 5, Wonderful, (1907)
$248 nightly
The price is $248 total
includes taxes & fees
Hampton Inn & Suites San Juan

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

3.5-star resort in Isla Verde
Along with a casino, this smoke-free resort has an outdoor pool and a restaurant. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
In addition to a children's pool and an outdoor pool, Embassy Suites by Hilton San Juan Hotel & Casino provides a hot tub and a 24-hour fitness center. Dining options at the resort include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This family-friendly resort also offers a casino, spa services, and a terrace. Parking is available onsite for a surcharge.

Embassy Suites by Hilton San Juan Hotel & Casino is a smoke-free property.

A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM.
El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 21.19 per night)
  • Covered valet parking on site (USD 26.76 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Coqui Pool Bar
  • El Patio
  • Eterie

Things to do

  • 114 slot machines
  • 24-hour gym
  • 6 gaming tables
  • Bingo
  • Casino (650 square feet of space)
  • Children's pool
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Playground
  • TV in common areas
  • Water sports equipment

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Handrails in hallways (29 inches high)
  • Handrails in stairways (33 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (25 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 21.19 per night
  • Covered valet parking fee: USD 26.76 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Embassy Suites by Hilton San Juan Hotel & Casino Resort Carolina

Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2414 out of 3572 reviews
Rating 8 - Good. 728 out of 3572 reviews
Rating 6 - Okay. 237 out of 3572 reviews
Rating 4 - Poor. 98 out of 3572 reviews
Rating 2 - Terrible. 95 out of 3572 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Cendy, LA MIRADA

Disliked: Staff & service
Staff not so friendly, limited restaurant options and
Stayed 6 nights in Mar 2025

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed everything the property had to offer. The delicious breakfast buffet. The outstanding bartenders. The fragrance of freshness when you walk in the building. I will definitely will be rebooking with you again. Loved my stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

Julio R, Miami

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their Patio Bar
Stayed 4 nights in Mar 2025

8/10 Good

RENAE

Liked: Cleanliness, staff & service, property conditions & facilities
Great custom made omelets every morning , included in room, close to beach, nice pool area
Stayed 2 nights in Mar 2025

10/10 Excellent

Evander Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Rebecca, miami

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice experience. Front desk customer was amazing. I will definitely come again.
Stayed 3 nights in Mar 2025

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Great with a few oddities

In general, the hotel was fairly decent. There were just a few things that were odd - 1 elevator down for the week, 1 dryer down for the duration, casino parties until after midnight. The staff were wonderful and offered great suggestions.
Stayed 5 nights in Mar 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a great place to enjoy for a short time or extended stay. There is a nearby affiliated beach that is an added feature to enjoy. The swimming pool onsite is a must to enjoy while staying there. The rooms there are comfortable and modern. The hotel's friendly staff makes you want to come back frequently. I highly recommend to visit and to enjoy this tropical property.
Stayed 2 nights in Mar 2025

8/10 Good

Ana Sarahi

Traveled with family
Liked: Staff & service, amenities
The food at the restaurants in the hotel was great. The steak tacos were delicious! Overall we had a good experience. The hotel property could use some updates. The rooms were spacious which made it comfortable to stay with our family there a full week.
Stayed 6 nights in Mar 2025

8/10 Good

Kerline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice pool area
Stayed 2 nights in Mar 2025

8/10 Good

JaimeJessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and accommodating!
Stayed 3 nights in Mar 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, great stay. All the things you come for. Extremely clean and very well trained and performing staff
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We have always been impressed with Embassy suite. Reading this hotels review, however I was prepared for the possibility that the property may not be like other Embassy suite. The service for breakfast area was very friendly and wonderful. However, the front desk personnel would not always cordial. One of the lady even was very defensive when I ask about the possibility of adding a roll away bed. She simply reply bluntly that we have pull out couch and there’s no way we would provide a roll away bed. The pull out coach was very low quality as the main bedroom bedding.
Stayed 3 nights in Mar 2025

10/10 Excellent

Norline

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will book again 👍
Stayed 4 nights in Mar 2025

10/10 Excellent

Maria Erendira

Liked: Cleanliness, staff & service, property conditions & facilities
Las alfombras del cuarto estaban sucias
Stayed 3 nights in Mar 2025

8/10 Good

Amy De

Liked: Property conditions & facilities
Overall had what we needed
Stayed 4 nights in Mar 2025

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Kurt

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very clean
Stayed 4 nights in Mar 2025

10/10 Excellent

peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great. Staff were very polite and helpful. The room was nice and clean. There are a few food choices onsight and the main strip is a block away to explore and shop. The beach is also only a short 5 min. Walk. The only disappointment is the casino. Save your money and enjoy everything else.
Stayed 5 nights in Mar 2025

2/10 Terrible

Frederick D

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Yaritza

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious rooms for family. Beautiful pool. Decent breakfast. Close to the beach and restaurants. The only negative is not a quiet hotel to sleep , specially the weekends.
Stayed 4 nights in Mar 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2025

10/10 Excellent

Marilyn

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Rosana, Florida City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property had everything we needed all in one.
Stayed 6 nights in Mar 2025

10/10 Excellent

Telishia

Stayed 3 nights in Mar 2025