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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property

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Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Relax by the illuminated pool surrounded by lush greenery and palm trees, with lounge chairs and umbrellas for a comfortable stay.
Relax in our inviting communal space, featuring a seating area with a bench and tables, surrounded by lush greenery and offering a coffee machine and refrigerator.
Surrounded by lush greenery and palm trees, this hotel features a symmetrical facade and a prominent entrance.
Guests can enjoy a relaxing beach experience with lounge chairs and shade under a large umbrella.
Relax by the large, open pool surrounded by lounge areas and lush tropical plants.

Popular amenities

Explore the area

Map
8000 Tartak Street, Carolina, 00979
  • Carolina Beach
    ‪5 min walk‬
  • Isla Verde Beach
    ‪5 min walk‬
  • Condado Beach
    ‪8 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪3 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

Suite, 2 Bedrooms, 2 Bathrooms | Living area | 55-inch flat-screen TV with cable channels, TV

Suite, 2 Bedrooms, 2 Bathrooms

9.0 out of 10
Wonderful
(2 reviews)
  • 450 sq ft
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite) | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Studio, 1 King Bed, Non Smoking (Nonsuite)

9.2 out of 10
Wonderful
(17 reviews)
  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 2 Double Beds (Top Floor)

9.2 out of 10
Wonderful
(74 reviews)
  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed

Minibar

Suite, 1 King Bed

9.0 out of 10
Wonderful
(196 reviews)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite) | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Studio, 2 Double Beds, Non Smoking (Nonsuite)

8.8 out of 10
Excellent
(36 reviews)
  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 2 Double Beds

9.0 out of 10
Wonderful
(148 reviews)
  • 450 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 1 King Bed, Pool View

8.2 out of 10
Very good
(20 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub

8.8 out of 10
Excellent
(6 reviews)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 2 Double Beds, Pool View

8.6 out of 10
Excellent
(34 reviews)
  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | 1 bedroom, in-room safe, laptop workspace, blackout drapes

Presidential Suite, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 1064 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.6 out of 10
Exceptional
(17 reviews)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

10.0 out of 10
Exceptional
(3 reviews)
  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Top Floor)

1 bedroom, in-room safe, laptop workspace, blackout drapes

Suite, 1 King Bed (Top Floor)

8.8 out of 10
Excellent
(49 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Beach nearby, white sand, beach umbrellas, beach towels

Hampton Inn & Suites San Juan

  • Pool
  • Hot Tub
  • Breakfast included
  • Free WiFi
4.6 out of 5, Wonderful, (1972)
$219 nightly
The price is $219 total
includes taxes & fees
Hampton Inn & Suites San Juan

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

3.5-star resort in Isla Verde
Along with a casino, this smoke-free resort has an outdoor pool and a restaurant. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
In addition to a children's pool and an outdoor pool, Embassy Suites by Hilton San Juan Hotel & Casino provides a hot tub and a 24-hour fitness center. Dining options at the resort include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This family-friendly resort also offers a casino, spa services, and a terrace. Parking is available onsite for a surcharge.

Embassy Suites by Hilton San Juan Hotel & Casino is a smoke-free property.

A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM.
El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 21.19 per night)
  • Covered valet parking on site (USD 26.76 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Coqui Pool Bar
  • El Patio
  • Eterie

Things to do

  • 114 slot machines
  • 24-hour gym
  • 6 gaming tables
  • Bingo
  • Casino (650 square feet of space)
  • Children's pool
  • Free bicycle rentals
  • Hot tub
  • Outdoor pool
  • Playground
  • TV in common areas
  • Water sports equipment

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Handrails in hallways (29 inches high)
  • Handrails in stairways (33 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (25 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 21.19 per night
  • Covered valet parking fee: USD 26.76 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2514 out of 3701 reviews
Rating 8 - Good. 749 out of 3701 reviews
Rating 6 - Okay. 244 out of 3701 reviews
Rating 4 - Poor. 99 out of 3701 reviews
Rating 2 - Terrible. 95 out of 3701 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyed our stay

My family of four enjoyed our stay at the Embassy suites in San Juan. We had separate rooms, which was a plus. This hotel offers breakfast in the morning, 2 drinks and a chips as snacks in the evening. The pool area was nice and enjoyable . It’s located two blocks away from the beach and near restaurants and shops. The only issue I had was unfortunately, I did not have helpful check-in service. I was not given any information about the hotel and what they offer. I had to learn from a guest by the pool. Also, I was given a room that I did not pay for. I had to go back to front desk to get the room I paid for. You definitely need to be your own advocate.
Stayed 5 nights in Apr 2025

4/10 Poor

Nicola

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
They need entertainment for the guest, sure a boring hotel.
Stayed 4 nights in Apr 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely be coming back to this hotel, staff, service, and cleanliness is 10/10. Something to know beach is in walking distance and there’s a pharmacy in walking distance on the way to the beach that has all essentials that you may need. The restaurants inside the hotel have amazing sea food 10/10. The mofongo is amazing there too. For the picky eaters, there’s wings, burgers, fries, quesadillas also by the pool area. Also free breakfast, and 2 free drinks a day during happy hour. When you go to the beach look for the orange umbrellas, those are the hotels, you don’t have to pay a rental for the chairs!
Stayed 5 nights in Apr 2025

10/10 Excellent

David Alexander Calderon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was amazing. access to bars, pools, and casino at property
Stayed 4 nights in Apr 2025

2/10 Terrible

Jennifer

Stayed 3 nights in Apr 2025

10/10 Excellent

Fatima M Chicas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2025

10/10 Excellent

Eddie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was above and beyond
Stayed 2 nights in Apr 2025

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you!
Stayed 1 night in Apr 2025

10/10 Excellent

Alisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Carlos

Stayed 3 nights in Apr 2025

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Rhina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They didn’t offer cleaning daily, I had to ask for towels, and how are you going to only offer 2 bottles of water daily for a family of 4! Then an extra charge in receipt after leaving.
Stayed 5 nights in Apr 2025

10/10 Excellent

Henry

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great over all. The staff is very helpful and approachable. The whole space is very clean and smells great. The room was on point, super clean and comfortable. The pool area was clean and well maintained. The bars and restaurants were great as well.
Stayed 7 nights in Apr 2025

10/10 Excellent

Steven, OAK CREEK

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay. The
Stayed 4 nights in Apr 2025

8/10 Good

Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast should have more options I stayed 5 days and was every time the same breakfast pretty much Also the bed size is small for too people that seemed like a full size and makes it uncomfortable to sleep to close . Queen bed would be better. Also the daily housekeeping didn't clean so well and I constantly had to call for more towels as they will not replace them but Overall good experience.
Stayed 5 nights in Apr 2025

8/10 Good

Milagros

Liked: Staff & service, property conditions & facilities
Employees very friendly and helpful
Stayed 6 nights in Apr 2025

6/10 Okay

Andrea

Traveled with family
Liked: Cleanliness
High resort fee that was not worth ,orange juice was not orange juice, it tastes like tang, cranberry tasted water down. Also there was generator in my room making so much noise in result I could hardly sleep. In addition they tried to charge me twice for the resort fee and receptionist blaming it on the system ,
Stayed 4 nights in Apr 2025

8/10 Good

Arturo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’m satisfied
Stayed 2 nights in Apr 2025

10/10 Excellent

Angie, New York

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are friendly
Stayed 3 nights in Apr 2025

10/10 Excellent

Zailybeth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2025

6/10 Okay

Kimberly A

Liked: Cleanliness, staff & service

Busy

It’s like Disney World. We had a very quiet room. Needs new mattresses and pillows. Loved using their new beach bikes and walking to the beach.
Stayed 1 night in Apr 2025

8/10 Good

Christie, Burtchville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, but no balconies. Too far from the beach. On site restaurants are very good. The snack/drink evening social time daily is pretty cool. Breakfast was also good but repetitive. Overall, a nice hotel, but a little overpriced.
Stayed 2 nights in Apr 2025

8/10 Good

Dave

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Margaret

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Sophia Jackson

Traveled with partner
Liked: Amenities
Went for my bday and the location was perfect!!
Stayed 3 nights in Apr 2025