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Embassy Suites by Hilton San Juan Hotel & Casino

3.5 star property

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Photo gallery for Embassy Suites by Hilton San Juan Hotel & Casino

Aerial view
Beach nearby, sun loungers, beach umbrellas, beach towels
Lobby
Exterior
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Bar
  • Housekeeping
  • Room service
  • Hot Tub
  • Spa

Explore the area

Map
8000 Tartak Street, Carolina, 00979
  • Isla Verde Beach
    ‪6 min walk‬
  • Carolina Beach
    ‪8 min walk‬
  • Condado Beach
    ‪7 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪16 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, 2 Bathrooms

Suite, 2 Bedrooms, 2 Bathrooms | Living area | 55-inch flat-screen TV with cable channels, TV

Suite, 2 Bedrooms, 2 Bathrooms

  • 450 sq ft
  • City view
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking (Nonsuite)

Studio, 1 King Bed, Non Smoking (Nonsuite) | In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 1 King Bed, Non Smoking (Nonsuite)

  • 450 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Double Beds (Top Floor)

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds (Top Floor)

  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed

View from room

Suite, 1 King Bed

  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed

  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Nonsuite)

Studio, 2 Double Beds, Non Smoking (Nonsuite) | In-room safe, laptop workspace, blackout drapes, soundproofing

Studio, 2 Double Beds, Non Smoking (Nonsuite)

  • 360 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 2 Double Beds

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds

  • 450 sq ft
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Pool View

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed, Pool View

  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub

  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Pool View

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 2 Double Beds, Pool View

  • 450 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | In-room safe, laptop workspace, blackout drapes, soundproofing

Presidential Suite, 1 King Bed

  • 1064 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

55-inch flat-screen TV with cable channels, TV

Suite, 1 King Bed, Accessible (Roll-in Shower)

  • 450 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Top Floor)

In-room safe, laptop workspace, blackout drapes, soundproofing

Suite, 1 King Bed (Top Floor)

  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Residence Inn by Marriott San Juan Isla Verde

  • Pool
  • Breakfast included
  • Pet friendly
  • Kids pool
4.4 out of 5, Excellent, (1855)
The price is $299
All taxes and fees included in total
Residence Inn by Marriott San Juan Isla Verde

About this property

Embassy Suites by Hilton San Juan Hotel & Casino

3.5-star resort in Isla Verde
Along with a casino, this smoke-free resort has an outdoor pool and a restaurant. Free cooked-to-order breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Embassy Suites by Hilton San Juan Hotel & Casino offers 313 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. 55-inch flat-screen televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include facials and body treatments.
In addition to a children's pool and an outdoor pool, Embassy Suites by Hilton San Juan Hotel & Casino provides a hot tub and a 24-hour fitness center. Dining options at the resort include a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This family-friendly resort also offers a casino, spa services, and a terrace. Parking is available onsite for a surcharge.

Embassy Suites by Hilton San Juan Hotel & Casino is a smoke-free property.

A complimentary cooked-to-order breakfast is served on weekdays between 6:30 AM and 9:00 AM and on weekends between 7:30 AM and 10:00 AM.
El Patio - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar.
Eterie - Onsite coffee shop. Open daily.
Coqui Pool Bar - This poolside bar serves lunch only. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 21.19 per night)
  • Covered valet parking on site (USD 26.76 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free cooked-to-order breakfast available 6:30 AM to 9:00 AM on weekdays and 7:30 AM to 10:00 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Coqui Pool Bar
  • El Patio
  • Eterie

Things to do

  • 114 slot machines
  • 24-hour gym
  • 6 gaming tables
  • Bingo
  • Casino (650 square feet of space)
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Playground
  • TV in common areas
  • Water sports equipment

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business center
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Handrails in hallways (29 inches high)
  • Handrails in stairways (33 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (25 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1996
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Eco-friendly toiletries
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 45 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach loungers
  • Beach towels
  • In-room bottled water
  • Phone calls

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: USD 21.19 per night
  • Covered valet parking fee: USD 26.76 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Embassy Suites by Hilton San Juan Hotel & Casino Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2091 out of 3051 reviews
Rating 8 - Good. 606 out of 3051 reviews
Rating 6 - Okay. 196 out of 3051 reviews
Rating 4 - Poor. 74 out of 3051 reviews
Rating 2 - Terrible. 84 out of 3051 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Percy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Rafael

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
X
Stayed 4 nights in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I stayed for one night the weekend after Thanksgiving. The hotel was beautifully decorated for Christmas. The buffet style free lunch was great with an omelet station. We parked in the garage at a hotel guest discounted price. Small casino right by the lobby!
Stayed 1 night in Nov 2024

10/10 Excellent

Chennoyvia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was top tier
Stayed 3 nights in Dec 2024

8/10 Good

Anthony Owens

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, a great property to stay
Stayed 3 nights in Dec 2024

10/10 Excellent

Sandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
If you’re looking for a safe, convenient, fun, relaxing vacation, look no further, The Embassy Suites is your go to place. A short taxi ride from the airport gets you there in minutes. Clean facility. Friendly staff. Nice pool area with bar. Two great restaurants on site very reasonably priced. Casino on site with variety of slots. Nice breakfast every morning and happy hour every evening. Walking distance to beach fully equipped with beach chairs, towels and umbrellas! Pharmacy, Burger King, Subway, Cold Stone, and Taco Bell all in walking distance. A few suggestions I would have for the hotel is maybe switch up the breakfast daily instead of just offering the same options every day. Maybe waffles or French toast sticks as opposed to pancakes or oatmeal as opposed to cream of corn . Also, an enclosed outdoor shower in the bathroom for guests who want to enjoy the facilities before heading to the airport. A shuttle bus that runs back and forth to the beach would also be nice for those who are handicapped and have trouble walking far distances. Overall this was an excellent family vacation and I would recommend this hotel to everyone. I can’t wait to go back! Thank you Embassy Suites!!! Until next time!
Stayed 3 nights in Dec 2024

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tropical stay
The rooms are pretty typical for Embassy. Clean and spacious. Front desk staff was very nice and accommodating. The best part was the beautiful pool area! Huge and tropical with a pool bar.
Stayed 2 nights in Dec 2024

6/10 Okay

Mary

Traveled with family
Liked: Amenities
The wait time almost 2 hours to get a room with a reservation and having to wait almost 2 hours to get my room ready was ridiculous and fees in Taxes every night included in my stay because I booked through a third party was not explained when I checked in, but overall the hotel was amazing.
Stayed 3 nights in Dec 2024

10/10 Excellent

Asim

Stayed 1 night in Nov 2024

6/10 Okay

Sheryl

Liked: Staff & service
The customer service was good. The quality of the room was less than average. It smelled like old cigarette smoke. The bed was VERY hard and uncomfortable. Their were stains on the furniture. The restaurant at this location was very good.
Stayed 1 night in Dec 2024

8/10 Good

Lakinja

Traveled with family
Liked: Cleanliness, property conditions & facilities
Overall I had a good experience! Very convenient close the to the airport, and other attractions.
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great. This is the third or fourth time i have stayed here.The room was comfortable and alwats kept clean. The front desk personnel was attentive, especially a young woman by the name of Neiyarlis (i hope i have the spelling correct)
Stayed 8 nights in Nov 2024

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Excellent service.
Stayed 2 nights in Oct 2024

10/10 Excellent

Claribel

Stayed 2 nights in Dec 2024

10/10 Excellent

Yamil

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😍
Stayed 2 nights in Dec 2024

10/10 Excellent

Ana

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

francisco

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 3 nights in Dec 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Good value
Stayed 2 nights in Dec 2024

8/10 Good

Joaquin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Pleasant stay. The phone did not work during our stay, we reported it from day one, was never fixed.
Stayed 4 nights in Dec 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Jo-Ann

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time staying here. Every staff member I encountered was friendly and courteous. Came here for a quick Birthday trip and I was pleased with my decision to stay here. Will definitely be returning.
Stayed 2 nights in Nov 2024

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable. Entire staff made you feel like you were at home.
Stayed 5 nights in Nov 2024

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Staff & service
Need to know before you go.
Room blankets was scratchy and uncomfortable. Internet speeds slow impossible for remote work. Front desk indifferent and unhelpful
Stayed 1 night in Dec 2024

10/10 Excellent

Christy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Really beautiful resort & it’s very close to the airport
Stayed 4 nights in Nov 2024