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Fairmont El San Juan Hotel

5.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Fairmont El San Juan Hotel

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes
Villa, 1 King Bed, Balcony, Ocean View | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes
7 bars/lounges, lobby lounge, wine bar
Sports facility
Casita, Suite, 1 King Bed, Terrace, Oceanfront | Terrace/patio

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Breakfast available
  • Parking available
  • Housekeeping

Explore the area

Map
6063 Isla Verde Avenue, Carolina, 00979
  • Isla Verde Beach
    ‪1 min walk‬
  • Pine Grove Beach
    ‪9 min walk‬
  • Carolina Beach
    ‪9 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪13 min walk‬

Room options

View all photos for Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Presidential Suite, 1 Bedroom, Ocean View (1 King bed)

  • 2051 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Signature Room, 1 King Bed, Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Signature Room, 1 King Bed, Ocean View

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Patio

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Patio

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 1 King Bed

  • 614 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Patio

Fairmont, Room, 2 Queen Beds, Patio | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds, Patio

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room, 1 King Bed, Accessible, Ocean View

Signature Room, 1 King Bed, Accessible, Ocean View | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Signature Room, 1 King Bed, Accessible, Ocean View

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 Bedroom, Ocean View (Parlor, 1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 2 Bedrooms, Partial Ocean View (Parlor, 1 King bed & 2 Queen beds)

  • 1374 sq ft
  • Partial ocean view
  • Sleeps 8
  • 1 King Bed and 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed, Accessible

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Accessible

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Queen Beds, Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Signature Room, 2 Queen Beds, Ocean View

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed) | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Grand Suite, 1 Bedroom, Terrace, Ocean View (1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Terrace, Beachside

View from room

Villa, 2 Queen Beds, Terrace, Beachside

  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 2 Queen Beds, Accessible

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds, Accessible

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Terrace, Beachside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Terrace, Beachside

  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Accessible, Bathtub

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Accessible, Bathtub

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Balcony, Ocean View

  • 539 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 2 Queen Beds, Accessible, Partial Ocean View

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Queen Beds, Balcony, Poolside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 2 Queen Beds, Balcony, Poolside

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Bungalow, 1 King Bed, Terrace

Bungalow, 1 King Bed, Terrace | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Bungalow, 1 King Bed, Terrace

  • 351 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 2 Queen Beds, Accessible, Bathtub (Balcony, Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 2 Queen Beds

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Fairmont, Room, 1 King Bed

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

View from room

Villa, 2 Queen Beds, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Queen Beds, Terrace, Poolside

View from room

Villa, 2 Queen Beds, Terrace, Poolside

  • 489 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 2 Queen Beds, Terrace, Beachside

Villa, 2 Queen Beds, Terrace, Beachside | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 2 Queen Beds, Terrace, Beachside

  • 539 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Accessible, Bathtub (Terrace, Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Partial Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 1 King Bed, Partial Ocean View

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Partial Ocean View

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Deluxe Room, 2 Queen Beds, Partial Ocean View

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Balcony, Poolside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Balcony, Poolside

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 2 Queen Beds, Accessible, Bathtub

  • 445 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Villa, 1 King Bed, Terrace, Poolside

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Terrace, Poolside

  • 484 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Parlor, 1 King bed)

Suite, 1 Bedroom (Parlor, 1 King bed) | Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Suite, 1 Bedroom (Parlor, 1 King bed)

  • 974 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Fairmont, Room, 1 King Bed, Accessible, Bathtub, Patio

  • 445 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Accessible, Terrace (Poolside)

Hypo-allergenic bedding, pillowtop beds, in-room safe, blackout drapes

Villa, 1 King Bed, Accessible, Terrace (Poolside)

  • 489 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Royal Sonesta San Juan

Pool
Spa
Pet friendly
Restaurant
4.5 out of 5, Wonderful, (1653)
The price is $589
per night
$783 total
includes taxes & fees
Feb 13 - Feb 14
The Royal Sonesta San Juan

About this property

Fairmont El San Juan Hotel

Resort in Isla Verde
Catch some rays at the beach or spend the day relaxing at Fairmont El San Juan Hotel's full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. Housekeeping is available on request.
Fairmont El San Juan Hotel offers 388 air-conditioned accommodations with espresso makers and safes. Beds feature pillowtop mattresses. 50-inch LED televisions come with premium cable channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with outdoor tennis courts and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with umbrellas and beach club on site (surcharge). At Fairmont El San Juan Hotel you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Dining is available at one of the resort's 6 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's bars, which include 7 bars/lounges and a poolside bar. Wireless Internet access is complimentary. This eco-certified resort also offers outdoor tennis courts and a fitness center. Onsite parking is available (surcharge).

Fairmont El San Juan Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Caña - This restaurant specializes in Caribbean cuisine. Guests can enjoy drinks at the bar.
El Bistro - This coffee shop serves breakfast and light fare. Open daily.
Chandelier Bar - This lobby lounge serves light fare only. Open daily.
Wine Bar - Onsite wine bar. Open daily.
El San Juan Beach Club - This beachfront restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured self parking on site (USD 27.85 per day; includes in/out privileges)
  • Secured valet parking on site (USD 33.45 per day; includes in/out privileges)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: USD 41.74 for adults and USD 20.33 for children
  • 6 restaurants
  • 7 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Caña
  • Chandelier Bar
  • El Bistro
  • El San Juan Beach Club
  • Wine Bar

Things to do

  • 14 gaming tables
  • 2 outdoor tennis courts
  • 298 slot machines
  • 4 outdoor pools
  • Beach club
  • Beach volleyball
  • Bicycle rentals
  • Billiards/pool table
  • Casino (15,000 square feet of space)
  • Concerts/live shows
  • Designer stores
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Nightclub
  • Shopping
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • 40,000 square feet of conference space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Elevator
  • Grab bar in bathtub
  • Grab bar in shower
  • Low-height electrical outlets in bathroom
  • Sign language-capable staff
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • 4 buildings
  • 9 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1958
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch LED TV with premium cable channels
  • Pay movies

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Eco-friendly toiletries
  • Free local calls
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 50.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 21 percent of room rate
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach towels
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately USD 41.74 for adults and USD 20.33 for children
  • Secured self parking fee: USD 27.85 per day (in/out privileges)
  • Secured valet parking fee: USD 33.45 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note that at this property shirts and shoes are required at all times in the lobby; after 7 PM, tank tops, hats, and headgear are not permitted.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

El Resort & Hilton Hotel
El San Juan Casino Hilton
El San Juan Resort & Casino Hilton Hotel
El San Juan Hotel Casino
El San Juan Hotel Isla Verde
El San Juan Hotel Puerto Rico
El San Juan Resort And Casino
El Resort & Casino Hilton Hotel
El San Juan Hilton
El San Juan Hotel Curio Collection Hilton Carolina
El Hotel Curio Collection Hilton
El San Juan Curio Collection Hilton Carolina
Juan Curio Collection Hilton
Fairmont El San Juan Carolina
Fairmont El San Juan Hotel Resort
Fairmont El San Juan Hotel Carolina
Fairmont El San Juan Hotel Resort Carolina
El San Juan Hotel Curio Collection by Hilton
Fairmont El San Juan Hotel (Opening January 2020)

Fairmont El San Juan Hotel Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 987 out of 1734 reviews" "
Rating 8 - Good. 320 out of 1734 reviews" "
Rating 6 - Okay. 207 out of 1734 reviews" "
Rating 4 - Poor. 105 out of 1734 reviews" "
Rating 2 - Terrible. 115 out of 1734 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Clara

Business traveler
Got a bug bite in my upgraded suite!
Stayed 4 nights in Oct 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff continues to impress after all these years
Stayed 3 nights in Oct 2024

10/10 Excellent

DYLAN, MOUNT VERNON

Disliked: Cleanliness
Stayed 3 nights in Oct 2024

10/10 Excellent

Nicole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Such hospitality! Our room was clean and we enjoyed having a patio room. This hotel was classy with a casino, several pools, and the beach. I will be back!
Stayed 3 nights in Oct 2024

4/10 Poor

Yann

Traveled with group, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First time taking time out of my day to write a review. Simply put DO NOT stay at this property. Let start out by saying for about $1,000 per night (resort fees included) you’re getting a holiday inn experience at best. The hallways to the room were dirty. Looked like they hadn’t been cleaned all weekend. The room was subpar, water damaged furniture, water damaged door, dirty carpets. Felt like I staying at a 2 start hotel in the middle of Oklahoma. By the way I had 2 rooms and the same applies for both rooms. Moving on; heard the cleaning staff saying racist remarks about some guests that had stayed down the hall from us (They didn’t realize we were walking behind them in the hall on the way to the room). When they saw us they got nervous as one tells the other in Spanish “I don’t think they speak Spanish” (we do). The following day as we were making our way to the pool area the security staff stopped us to make sure we had some sort of proof we were staying at the resort which we did and showed them, as we were walking away one of them says “it’s because they’re from (insert country)”. I confronted him about it which then he started stuttering and said they were checking because they had people from the island attempting to sneak in to get some free pool time. Anyway, property is outdated, worn and worth $150 per night at best which is far from its current price. We love Puerto Rico and have visited more than 10 times however will NEVER step foot on this property.
Stayed 2 nights in Oct 2024

8/10 Good

JUAN ALBERTO

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel! I highly recommend it
Stayed 5 nights in Oct 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Claudia, Clifton

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean. Great location. Great beach. Lots of restaurants and shopping around. Weekend music entertainment was great. Bartenders were friendly and drinks were good. Did not eat at hotel.
Stayed 5 nights in Oct 2024

6/10 Okay

Paula

Liked: Staff & service
Casino was fun. Beach was fun. Four pools. Expensive room service with mediocre food. Staff were nice.
Stayed 7 nights in Oct 2024

10/10 Excellent

Isaiah LeVon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Jani

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely amazing! It has everything anyone could want. It's right on the beach, has lots of pools , bars a swim up bar, plenty of outdoor lounge chairs and umbrellas, lots of staff to get drinks and food and towels for you. Lots of shops, restaurants and a casino in the hotel. The only thing that would have made it better, we should have booked a room with full ocean view and a balcony. We got partial Ocean view and no balcony. Our house keeper was amazing, her name was Maria on the 7th floor. She always made sure we had plenty of towels and espresso. ( No coffee maker in the room, just got tea and espresso maker). Please remember to tip your housekeeper. They do an excellent job and keep your things safe and clean. There is a safe and mini fridge, but no microwave in the room . We were there to celebrate my daughter's 50th birthday. We checked in Oct 21 and her birthday was the 22cond. On that day while we were out at the beach, we came back to a SURPRISE AND MYSTERY slice of chocolate cake decorated beautifully with 4 accompanying cookies! We still don't know which hotel staff was responsible for this, but it was a complete delight that we were not charged for! The concierge was very knowledgeable and helpful and made dinner suggestions and reservations . Not related to hotel but I DO NOT recommend the Rainforest and waterslide tour. It's a treacherous climb! Only for athletes! Not for the over 50 crowd!
Stayed 6 nights in Oct 2024

10/10 Excellent

Lindo, chicago

Traveled with group, Traveled with partner
Love it here.
Stayed 2 nights in Oct 2024

6/10 Okay

Sayyeda

Stayed 5 nights in Oct 2024

6/10 Okay

Charles Stuart

Stayed 3 nights in Oct 2024

6/10 Okay

James

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Always stay on the 6th floor or above. There's a night club M-S that is extremely loud and you won't get any sleep.
Stayed 4 nights in Oct 2024

10/10 Excellent

Hilario E, Cheltenham

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was definitely close to the airport…
Stayed 3 nights in Sep 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is absolutely beautiful. We had an issue with the room at check in and staff went above and beyond to make things right. Every single employee we dealt with was so hospitable... always a smile and kind word. I dont think we will ever stay anywhere but here!
Stayed 9 nights in Oct 2024

10/10 Excellent

Jason

Great property great staff
Stayed 3 nights in Oct 2024

10/10 Excellent

Aida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Jul 2024

10/10 Excellent

Julia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a middle ground as far as price goes, and it is extremely convenient, since it's about a 10-minute Uber ride from SJU airport, and 15-20 minutes into Old San Juan. This historic hotel was opened in 1958 and the lobby features an old world feel with dark wood accents, stunning design features, and a regal feel. It is a tad too dark in the daytime, but it creates a whole different atmosphere at night. While children are allowed at this hotel, you aren't likely to see too many of them due to the more adult party vibe of the hotel. If you're a party person, this hotel is perfect! It may not be the right hotel for you if you're looking for a chill vibe. For something more relaxed, I'd recommend the hotel next door, The Royal Sonesta.
Stayed 5 nights in Sep 2024

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with great amenities. We loved the pools the beach and the fitness center. Our room in the villas was perfect.
Stayed 6 nights in Oct 2024

10/10 Excellent

Charbel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Friendly staff.
Stayed 4 nights in Oct 2024

10/10 Excellent

Ricky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Claudio

Disliked: Cleanliness, staff & service, property conditions & facilities
No honesto con la cuenta te llevas una sorpresa cuando ya estas lejos y practicamente te roban tu din
Stayed 4 nights in Oct 2024

10/10 Excellent

Walley, Eastvale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024