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DoubleTree by Hilton San Juan

4.0 star property

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Photo gallery for DoubleTree by Hilton San Juan

Beach nearby, free beach shuttle, sun loungers, beach umbrellas
2 bars/lounges
Outdoor pool, pool umbrellas, sun loungers
Sports facility
Premium bedding, in-room safe, blackout drapes, soundproofing

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Hot Tub
  • Spa
  • Bar
  • Pool
  • Room service
  • Breakfast available
$215
includes taxes & fees
Sep 15 - Sep 16

Explore the area

View in a map
105 Avenida de Diego, San Juan, 00914
  • Condado Beach
    ‪4 min drive‬
  • Pan American Pier
    ‪4 min drive‬
  • Puerto Rico Convention Center
    ‪4 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪8 min drive‬

Room options

View all photos for Room, 1 King Bed, Tower

Premium bedding, in-room safe, blackout drapes, soundproofing

Room, 1 King Bed, Tower

8.4 out of 10
Very good
(5 reviews)
  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room 1 King Bed, Corner

Premium bedding, in-room safe, blackout drapes, soundproofing

Room 1 King Bed, Corner

9.6 out of 10
Exceptional
(12 reviews)
  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, blackout drapes, soundproofing

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(12 reviews)
  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 1 King Bed Balcony

Deluxe 1 King Bed Balcony | Premium bedding, in-room safe, blackout drapes, soundproofing

Deluxe 1 King Bed Balcony

7.8 out of 10
Good
(6 reviews)
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe 1 King Garden View

Premium bedding, in-room safe, blackout drapes, soundproofing

Deluxe 1 King Garden View

8.4 out of 10
Very good
(5 reviews)
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Multiple Beds, Garden View

Premium bedding, in-room safe, blackout drapes, soundproofing

Deluxe Room, Multiple Beds, Garden View

9.0 out of 10
Wonderful
(8 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Deluxe Room, Multiple Beds, Balcony

Deluxe Room, Multiple Beds, Balcony | Premium bedding, in-room safe, blackout drapes, soundproofing

Deluxe Room, Multiple Beds, Balcony

8.8 out of 10
Excellent
(3 reviews)
  • 452 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room

8.8 out of 10
Excellent
(72 reviews)
  • 350 sq ft
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Murphy Bed

View all photos for Standard 1 Queen Bed

Premium bedding, in-room safe, blackout drapes, soundproofing

Standard 1 Queen Bed

9.0 out of 10
Wonderful
(66 reviews)
  • 356 sq ft
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Room, 1 King Bed Accessible

Premium bedding, in-room safe, blackout drapes, soundproofing

Room, 1 King Bed Accessible

8.8 out of 10
Excellent
(5 reviews)
  • 420 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

DoubleTree by Hilton San Juan

4-star San Juan resort, connected to a shopping center in Santurce
3 restaurants, a full-service spa, and an outdoor pool are available at this resort. Free WiFi in public areas and a free beach shuttle are also provided. Other amenities include 2 bars/lounges, a 24-hour health club, and 2 coffee shops/cafes.
DoubleTree by Hilton San Juan offers 184 accommodations with laptop-compatible safes and complimentary newspapers. Beds feature premium bedding. Flat-screen televisions come with pay movies. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, bathrobes, and complimentary toiletries.

This San Juan resort provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

A 24-hour health club and complimentary bicycles are featured at the resort. An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, reflexology, and thalassotherapy. The spa is equipped with a mud bath, a sauna, a hot tub, and a steam room. The spa is open daily. There are hot springs/mineral springs on site.
In addition to a full-service spa, DoubleTree by Hilton San Juan features an outdoor pool and a 24-hour health club. Dining is available at one of the resort's 3 restaurants and guests can grab coffee at one of the 2 coffee shops/cafes. The property also has a snack bar/deli. Guests can unwind with a drink at one of the resort's 2 bars/lounges. A computer station is located on site and wireless Internet access is complimentary.

This 4-star property offers access to a 24-hour business center and 5 meeting rooms. Event facilities measuring 7000 square feet (650 square meters) include a conference center. This Art Deco resort also offers a children's pool, a hot tub, and a sauna. Onsite parking is available (surcharge).

DoubleTree by Hilton San Juan has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6 AM and 11 AM.
Cafe Pierre - Overlooking the garden, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Starbucks Coffee - Overlooking the garden, this coffee shop specializes in pizza and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Silk - Overlooking the garden, this restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Self parking on site (USD 25 per day; includes in/out privileges)
  • Valet parking on site (USD 30 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 3 to 22 per person
  • 2 bars/lounges
  • 2 coffee shops/cafes
  • 3 restaurants
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Restaurants on site

  • Cafe Pierre
  • Silk
  • Starbucks Coffee

Things to do

  • 24-hour health club
  • 24-hour pool access
  • Billiards/pool table
  • Children's pool
  • Designer stores
  • Ecotours
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Hot tub
  • Outdoor pool
  • Sauna
  • Table tennis
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Children's toys
  • Grocery/convenience store
  • In-room babysitting (surcharge)
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference center (7,000 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a national park
  • In the mountains
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hot/mineral springs
  • Manicures/pedicures
  • Massage
  • Mud bath
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (45 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 8 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2008
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Free local calls
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 49.05 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Business center/computer access
  • Concierge service
  • Fitness center access
  • Health club access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Phone calls
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 3.00 to 22.00 per person
  • Self parking fee: USD 25 per day (in/out privileges)
  • Valet parking fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

24-hour pool access
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Doubletree Hilton Hotel San Juan
Doubletree Hilton San Juan
Doubletree San Juan
Hilton Doubletree San Juan
San Juan Doubletree
San Juan Doubletree Hilton
Doubletree By Hilton San Juan Hotel San Juan
Hotel Pierre Puerto Rico
DoubleTree Hilton San Juan Hotel
Doubletree By Hilton Juan Juan
DoubleTree by Hilton San Juan Resort
DoubleTree by Hilton San Juan San Juan
DoubleTree by Hilton San Juan Resort San Juan

DoubleTree by Hilton San Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 647 out of 1010 reviews
Rating 8 - Good. 213 out of 1010 reviews
Rating 6 - Okay. 80 out of 1010 reviews
Rating 4 - Poor. 32 out of 1010 reviews
Rating 2 - Terrible. 38 out of 1010 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

ROSA

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Kelsie

Stayed 5 nights in May 2025

8/10 Good

Rocio

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and staff were fantastic
Stayed 5 nights in May 2025

10/10 Excellent

Zulma, Orlando

Liked: Cleanliness, amenities, property conditions & facilities
It was excellent in every thing and the valet parking was very good and William was wonderful ! When in Puerto Rico always have the DoubleTree !
Stayed 4 nights in May 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had same day availability at affordable price during a holiday weekend. Several amenities including valet parking, 24-hour pool & fitness, billiards & table tennis, bar & restaurant, fresh cookies, free bottled water, friendly & attentive staff, beach shuttle, walking distance to beach, market & restaurants, clean & well-maintained property. Our main valet, Jaison, was friendly, easy going & extremely knowledgeable about the area. We thoroughly enjoyed the experience and it helped salvage our vacation after a disastrous start in a VRBO property in Dorado. Look forward to our next stay at the Doubletree.
Stayed 3 nights in May 2025

10/10 Excellent

Yadira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and pleasant stay, recommend
Stayed 6 nights in May 2025

10/10 Excellent

Andres M

Stayed 2 nights in May 2025

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
My 2nd stay with DT , will stay again and recommend to all
Stayed 4 nights in May 2025

10/10 Excellent

Ismaray, Miami

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in May 2025

10/10 Excellent

Horluch

Nice place to stay
Stayed 2 nights in May 2025

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025

10/10 Excellent

Todd

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

natasha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Room was clean. Would Definitely stay here again. Right across from supermarket. Beach shuttle was reliable. Cafe downstairs served a good brunch.
Stayed 3 nights in May 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2025

6/10 Okay

Mohanie

Stayed 4 nights in Apr 2025

6/10 Okay

Danedri

Business traveler
Disliked: Staff & service

Slow service. Surprise fees. Meh.

This hotel has a surprise resort fee that isn't included in the price listed on Hotels.com. Once you book and put in credit card information, you receive a notification right before hitting the "book" button that there is a $45 per day resort fee. Not cool. The resort fee covers internet and towels at the pool. Twice, when I went to the pool, there weren't any towels. If I'm paying $45 a day for a towel, they should make extra certain that there are towels available. The staff is way more interested in other things than helping guests. You'll wait for the bar staff or wait staff to finish a conversation before serving you. At the desk to check in, you should pack a lunch. It's the slowest service in history. If you're lucky, your room key will work as advertised. If not, you get extra rounds at the world's slowest desk. The hot tub was nice. Everything else was meh.
Stayed 2 nights in May 2025

10/10 Excellent

TaijaRae

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. I was given the wrong room and they fixed it with no issues
Stayed 3 nights in Apr 2025

6/10 Okay

Lakisha Dubar

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is close to everything-shopping, dining and the beach, spa, etc. the staff are professional and friendly and the hotel has a lot of services. The cons: the bed is unbelievably uncomfortable! It’s like sleeping on solid springs and cardboard. The walls are paper thin too. We asked for a quiet floor but we could hear people’s conversations in their rooms and hallways, tvs, music, etc. the services are great but if you want a good sleep try another place.
Stayed 3 nights in May 2025

4/10 Poor

linda

Disliked: Staff & service
Stayed 4 nights in Apr 2025

10/10 Excellent

Donald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very helpful. Staff was kind and attentive to any issues that may have come up.
Stayed 6 nights in Apr 2025

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2025

8/10 Good

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice, but def noisy, and heard a lot of noise in hallways. Also water damage in the ceiling
Stayed 2 nights in Apr 2025

10/10 Excellent

LAWRENCE

Liked: Cleanliness, staff & service, property conditions & facilities
Staff made it with it
Stayed 2 nights in Apr 2025

2/10 Terrible

Jerome

Stayed 3 nights in Apr 2025

8/10 Good

Dolores

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It took forever to get my room cleaned, out of 4 nights only 2 days got cleaned. And it’s pretty expensive for room service and food.
Stayed 4 nights in Apr 2025