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Aloft San Juan

3.5 star property

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Photo gallery for Aloft San Juan

Outdoor pool
55-inch LCD TV with digital channels, TV, Netflix
Lobby
Exterior
Lobby

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
  • Parking available

Explore the area

Map
300 Convention Boulevard, San Juan
  • Puerto Rico Convention Center
    ‪1 min walk‬
  • Pan American Pier
    ‪14 min walk‬
  • Condado Beach
    ‪19 min walk‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed, City View (Mobility Accessible, Tub)

55-inch LCD TV with digital channels, TV, Netflix

Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Tub)

  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed, Non Smoking

1 bedroom, down comforters, in-room safe, desk

aloft, Room, 1 King Bed, Non Smoking

  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds, Non Smoking

1 bedroom, down comforters, in-room safe, desk

aloft, Room, 2 Queen Beds, Non Smoking

  • 305 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, City View (Corner)

55-inch LCD TV with digital channels, TV, Netflix

Room, 1 King Bed, Non Smoking, City View (Corner)

  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Suite, 1 King Bed, Non Smoking, Bay View

aloft, Suite, 1 King Bed, Non Smoking, Bay View | 1 bedroom, down comforters, in-room safe, desk

aloft, Suite, 1 King Bed, Non Smoking, Bay View

  • 325 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, City View, Corner (Mobility Accessible, Roll-in Shower)

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed, City View, Corner (Mobility Accessible, Roll-in Shower)

  • 305 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

1 bedroom, down comforters, in-room safe, desk

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • 305 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Hearing Accessible)

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed (Hearing Accessible)

  • 303 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

1 bedroom, down comforters, in-room safe, desk

Room, 2 Queen Beds (Hearing Accessible)

  • 305 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

1 bedroom, down comforters, in-room safe, desk

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Aloft San Juan

3.5-star hotel in Santurce
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Aloft San Juan offers 177 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. 55-inch LCD televisions come with digital channels and Netflix. Bathrooms include complimentary toiletries and hair dryers.

This San Juan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Aloft San Juan features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and 4 meeting rooms. This business-friendly hotel also offers coffee/tea in a common area, dry cleaning/laundry services, and an ATM. Onsite parking is available (surcharge).

Aloft San Juan is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Aloft San Juan has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 18 per night)
  • Valet parking on site (USD 28 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 18 for adults and USD 10 to 18 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 19 accessible parking spaces
  • Elevator (41 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (30 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Raised toilet seat (24 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2019
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 38.15 per accommodation, per night
  • Service fee: 2 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 10.00 to 18.00 for adults, and USD 10.00 to 18.00 for children
  • Self parking fee: USD 18 per night
  • Valet parking fee: USD 28 per night (in/out privileges)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Aloft San Juan Hotel
Aloft San Juan San Juan
Aloft San Juan Hotel San Juan
Aloft San Juan a Marriott Hotel

Aloft San Juan Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 740 out of 1005 reviews
Rating 8 - Good. 170 out of 1005 reviews
Rating 6 - Okay. 54 out of 1005 reviews
Rating 4 - Poor. 21 out of 1005 reviews
Rating 2 - Terrible. 20 out of 1005 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Deepak, North Brunswick

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Visited for Annual conference March 2025. Checkin staff very unprofessional, rude and inconsiderate (Julie Manager). Put Expedia manager/agent and me on hold for one hour with phone light blinking while I watched standing at the counter. I was on hold on that same group call. Room AC noisy, room musty and mildew smell with old sofa and furniture.shower dripped all night, had to put a towel to stop the noise. View from room was good. And local dining excellent. Not recommended overall.
Stayed 4 nights in Mar 2025

10/10 Excellent

Claribel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you need in a one place 💕
Stayed 1 night in Mar 2025

10/10 Excellent

Camila

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Wilmary

Stayed 4 nights in Feb 2025

10/10 Excellent

Glorielle

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Hotel
Stayed 2 nights in Mar 2025

6/10 Okay

Miguel

Stayed 4 nights in Feb 2025

10/10 Excellent

Erika

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like was the carpets on hallways they look a little dirty or out of maintenance- but everything else is rated 11 out of 10 I will definitely recommend to ppl - and highly recommend to do something about the carpet
Stayed 4 nights in Feb 2025

10/10 Excellent

Fernando

Stayed 4 nights in Feb 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome area great vibe
Stayed 2 nights in Feb 2025

8/10 Good

Melinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Trip

The kids loved it and it’s very close to everything!
Stayed 7 nights in Feb 2025

10/10 Excellent

Markeitha

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Enjoy our stay, staff was very friendly and bartender was amazing. The only issue we had was the shower pressure was super low.
Stayed 3 nights in Feb 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

ANA I.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las opciones de comida son limitadas y de poca calidad dentro del hotel y necesitan mas personal en WXYZ ; un solo bartender con el lobby lleno no es justo ni para él ni para nosotros…
Stayed 2 nights in Feb 2025

10/10 Excellent

Athanasios, austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled like mold
Stayed 3 nights in Jan 2025

8/10 Good

Joaquin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Maria

Stayed 1 night in Feb 2025

8/10 Good

Damaris, caguas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to Dostrito T Mobile and the convention center.
Stayed 2 nights in Feb 2025

8/10 Good

Joaquin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like that they do not have room service and limited eating facilities in the hose.
Stayed 14 nights in Jan 2025

10/10 Excellent

David

Stayed 1 night in Nov 2024

10/10 Excellent

Alfonsina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2025

6/10 Okay

Pedro, Arroyo

Stayed 2 nights in Nov 2024

8/10 Good

Sheila

Traveled with partner
It was clean and comfortable. However the halls and carpet appear worn and need a facelift.
Stayed 1 night in Feb 2025

10/10 Excellent

Tomas

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The area and conditions of the hotel is amazing
Stayed 3 nights in Dec 2024

10/10 Excellent

Elizabeth

Stayed 4 nights in Jan 2025

6/10 Okay

Beilianne

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was super nice and it was our first time being in the Aloft Hotel near the facilities of Distrito T-Mobile. But the A/C of the room was a let down because it didn’t get colder and was making us sweat while sleeping.
Stayed 1 night in Jan 2025