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Aloft San Juan

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aloft San Juan

Exterior
Outdoor pool
Exterior
aloft, Suite, 1 King Bed, Non Smoking, Bay View | Down comforters, in-room safe, desk, laptop workspace
View from room

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Bar
  • Breakfast available
  • Parking available
  • Housekeeping
  • 24/7 front desk
  • Pool

Explore the area

Map
300 Convention Boulevard, San Juan
  • Coca-Cola Music Hall
    1 min walk
  • Puerto Rico Convention Center
    2 min walk
  • Distrito T-Mobile
    2 min walk
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    3 min drive

Room options

View all photos for Room, 1 King Bed, City View (Mobility Accessible, Tub)

Down comforters, in-room safe, desk, laptop workspace

Room, 1 King Bed, City View (Mobility Accessible, Tub)

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

Down comforters, in-room safe, desk, laptop workspace

Room, 1 King Bed (Mobility Accessible, Tub)

  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Down comforters, in-room safe, desk, laptop workspace

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed

Down comforters, in-room safe, desk, laptop workspace

aloft, Room, 1 King Bed

  • 305 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Down comforters, in-room safe, desk, laptop workspace

aloft, Room, 2 Queen Beds

  • 305 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View, Corner

City view

Room, 1 King Bed, City View, Corner

  • 325 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Suite, 1 King Bed, Non Smoking, Bay View

aloft, Suite, 1 King Bed, Non Smoking, Bay View | Down comforters, in-room safe, desk, laptop workspace

aloft, Suite, 1 King Bed, Non Smoking, Bay View

  • 325 sq ft
  • Bay view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, City View, Corner (Mobility Accessible, Roll-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

Down comforters, in-room safe, desk, laptop workspace

Room, 2 Queen Beds (Mobility/Hearing Accessible, Tub)

  • 305 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

Room, 2 Queen Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed (Mobility/Hearing Access, Roll-in Shwr)

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Sheraton Puerto Rico Resort & Casino

Pool
Spa
Pet friendly
Kids pool
4.3 out of 5, Excellent, (1018)
The price is $289
per night
$371 total
includes taxes & fees
Dec 9 - Dec 10
Sheraton Puerto Rico Resort & Casino

About this property

Aloft San Juan

3.5-star hotel in Santurce
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Aloft San Juan offers 177 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. A pillow menu is available. 55-inch LCD televisions come with digital channels and Netflix. Bathrooms include complimentary toiletries and hair dryers.

This San Juan hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is offered daily and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Aloft San Juan features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and 4 meeting rooms. This business-friendly hotel also offers coffee/tea in a common area, dry cleaning/laundry services, and an ATM. Onsite parking is available (surcharge).

Aloft San Juan is a smoke-free property.

To-go breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Aloft San Juan has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (USD 18 per night)
  • Valet parking on site (USD 28 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily on-the-go breakfast available 7:00 AM to 10:00 AM for a fee: USD 10 to 18 for adults and USD 10 to 18 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Conference center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 19 accessible parking spaces
  • Elevator (41 inch wide door)
  • Front entrance ramp
  • Grab bar near toilet (30 inches high)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Raised toilet seat (24 inches high)
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2019
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch LCD TV with digital channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 12:30 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 35 per accommodation, per night
  • Service fee: 2 percent

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 10.00 to 18.00 for adults, and USD 10.00 to 18.00 for children
  • Self parking fee: USD 18 per night
  • Valet parking fee: USD 28 per night (in/out privileges)
  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Aloft San Juan Hotel
Aloft San Juan San Juan
Aloft San Juan Hotel San Juan
Aloft San Juan a Marriott Hotel

Aloft San Juan Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 716 out of 1010 reviews" "
Rating 8 - Good. 171 out of 1010 reviews" "
Rating 6 - Okay. 65 out of 1010 reviews" "
Rating 4 - Poor. 30 out of 1010 reviews" "
Rating 2 - Terrible. 28 out of 1010 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
You can’t beat location.
Stayed 1 night in Aug 2024

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and staff was great!
Stayed 1 night in Aug 2024

10/10 Excellent

Clarissa

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Jacqueline

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is excellent, secure and super clean. Great customer service
Stayed 2 nights in Aug 2024

8/10 Good

Ernest

Liked: Cleanliness, property conditions & facilities
After I left the remainder of my meal credit as a tip, the tip amount was charged to my room and the balance of the credit forfeited. The desk clerk said I could not use the balance of the meal credit.
Stayed 2 nights in Aug 2024

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel room was quiet, spacious and comfortable.
Stayed 1 night in Jul 2024

10/10 Excellent

brandyss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved my stay for my birthday The staff was friendly and warm
Stayed 4 nights in Aug 2024

10/10 Excellent

JOSE L.

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A variety of dining options right next to the property. Housekeeping, however, is a different story. If I didn't let the concierge at the front desk know to have them clean the room as I was on the way out for the day they wouldn't have gone.
Stayed 7 nights in Aug 2024

4/10 Poor

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
The room had a lot of humidity. The AC was at 65F degrees and did not get cold. Could not sleep.
Stayed 1 night in Aug 2024

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and location.
Stayed 2 nights in Aug 2024

10/10 Excellent

Aida

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent
Stayed 2 nights in Aug 2024

10/10 Excellent

Nelki

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the room view and the quick check in process
Stayed 1 night in Aug 2024

10/10 Excellent

Zoraida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

EDGAR

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

6/10 Okay

Tamara

Business traveler, Traveled with partner
Liked: Amenities
Mi reciente estadía en el hotel ALOFT San Juan fue una experiencia agridulce. El hotel tiene una ubicación espectacular en el centro del Distrito T-Mobile, lo cual es muy conveniente para acceder a las atracciones y actividades cercanas. La decoración del hotel es moderna y atractiva, y la habitación que me asignaron era espaciosa, acogedora y tranquila, ideal para descansar. Sin embargo, hubo varios aspectos que empañaron mi experiencia. Desde el momento en que llegué, noté un olor a humedad en los pasillos, lo cual es un problema que debería abordarse. Al llegar al baño, descubrí que había moho en el área de la bañera, lo cual es inaceptable para un hotel de esta categoría. Además, las sábanas eran ásperas y las almohadas dejaban mucho que desear en términos de calidad. Otro aspecto que me decepcionó fue el desayuno. Parecía ser un producto precongelado, lejos de las expectativas que tenía basadas en mis experiencias previas en hoteles Marriott. Aunque me ofrecieron un voucher de $35 y dos bebidas de bienvenida como parte de mi estadía (obsequio), no pude disfrutar de las bebidas ni la comida, ya que el bar estaba lleno y no había empleados disponibles las dos veces que intenté usarlas. En resumen, aunque el hotel tiene un gran potencial y una localización privilegiada en el Distrito T-Mobile, hay detalles importantes que deben mejorar para estar a la altura de la marca y ofrecer una experiencia realmente satisfactoria.
Stayed 1 night in Aug 2024

10/10 Excellent

Yamara

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Apr 2024

10/10 Excellent

Andria

Liked: Cleanliness, staff & service, property conditions & facilities
the experience was perfect, near a lot of dinner options, music every night in the T-Mobile area (steps).
Stayed 2 nights in Aug 2024

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities
Había fuerte olor a humedad en la habitación.
Stayed 1 night in Jul 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Francisco

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, close to many restaurants.
Stayed 1 night in Aug 2024

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very chic High activity hotel and has a spectacular location where everything is near
Stayed 2 nights in Aug 2024

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location in San Juan’s T-mobile District, which has the PR Convention Center next door and other hotels nearby, plus many restaurants, bars, a concert venue, giant video screens, a movie theater, and a zip lining venue. And the hotel is quiet even though it’s in this area, clean, comfortable, with a modern European look, and a friendly staff. Plus it offers goodies like two complimentary welcome drinks, a $35 credit at the bar, and a complimentary shuttle to Old San Juan and Escambrón beach. Overall a very nice experience.
Stayed 1 night in Aug 2024

8/10 Good

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Gabriel

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice spot
Stayed 1 night in Apr 2024