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Alma San Juan

4.0 star property
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Photo gallery for Alma San Juan

Bar (on property)
View from property
Lobby
Outdoor pool
Suite, 1 King Bed, Balcony (Plaza) | Pillowtop beds, minibar, in-room safe, desk

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Room service
  • Breakfast available
  • Gym
  • 24/7 front desk
  • Air conditioning
$195
includes taxes & fees
Sep 8 - Sep 9

Explore the area

View in a map
405 C. de San Francisco, San Juan, San Juan, 00901
  • Port of San Juan
    ‪4 min walk‬
  • Puerto Rico Convention Center
    ‪5 min drive‬
  • Pan American Pier
    ‪6 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (No Window)

Pillowtop beds, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (No Window)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Pillowtop beds, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (No Window)

Pillowtop beds, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds (No Window)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Courtyard, King)

Suite, 1 Bedroom (Courtyard, King) | Living area | 55-inch flat-screen TV with cable channels

Suite, 1 Bedroom (Courtyard, King)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed (No Window)

Pillowtop beds, minibar, in-room safe, desk

Superior Room, 1 Queen Bed (No Window)

7.4 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Pillowtop beds, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Pillowtop beds, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Balcony (Plaza)

Suite, 1 King Bed, Balcony (Plaza) | Pillowtop beds, minibar, in-room safe, desk

Suite, 1 King Bed, Balcony (Plaza)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Don Juan, King)

55-inch flat-screen TV with cable channels

Suite, 1 Bedroom (Don Juan, King)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Doña Rita, Kin)

55-inch flat-screen TV with cable channels

Suite, 1 Bedroom (Doña Rita, Kin)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Pillowtop beds, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Pillowtop beds, minibar, in-room safe, desk

Studio Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Pillowtop beds, minibar, in-room safe, desk

Studio Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Alma San Juan

4-star hotel in Old San Juan
2 restaurants, an outdoor pool, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a rooftop terrace, a coffee shop/cafe, and concierge services are onsite.
Alma San Juan offers 56 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature pillowtop mattresses. 55-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Public areas are equipped with complimentary wireless Internet access. Alma San Juan features an outdoor pool and a 24-hour fitness center. This San Juan hotel also offers a rooftop terrace, multilingual staff, and concierge services.

Alma San Juan is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 1:00 PM.
Andaluz - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Mar y Rosa - This restaurant serves brunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
CAFE at Alma - This café serves breakfast and lunch. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: USD 10 to 25 for adults and USD 10 to 25 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Andaluz
  • CAFE at Alma
  • Mar y Rosa

Things to do

  • 24-hour gym
  • Outdoor pool
  • Yoga classes

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (36 inches high)
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Smooth flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per day
  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 to 25 for adults, and USD 10 to 25 for children
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number Valid ID and Method of Payment

We should mention

Pool access available from 7:00 AM to 7:00 PM

Property is also known as

Alma San Juan
Alma San Juan Hotel
Alma San Juan San Juan
Alma San Juan Adults Only
Alma San Juan Hotel San Juan

Alma San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 175 out of 262 reviews
Rating 8 - Good. 48 out of 262 reviews
Rating 6 - Okay. 25 out of 262 reviews
Rating 4 - Poor. 9 out of 262 reviews
Rating 2 - Terrible. 5 out of 262 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alexandra, Gaithersburg

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location and it’s swanky… super cute
Stayed 3 nights in May 2025

10/10 Excellent

Alisa

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
My stay was wonderful!!! The hotel is beautiful, very clean perfectly working AC and right in the heart of OSJ!!! Customer's service was great, helpful, professional and very nice!!! I will definitely come back and will highly recommend to my friends and others!!!
Stayed 4 nights in May 2025

10/10 Excellent

Damaris

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Chase

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property, rooms were well appointed, rooftop view was amazing, service was great, very accessible, right in the middle of Old San Juan. We will definitely be back!
Stayed 1 night in May 2025

6/10 Okay

Raheel

Stayed 2 nights in May 2025

8/10 Good

Eva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was nice and clean, the pool well let’s just call it an overgrown spa. Clean and crisp sheets and pillows, bed was comfy and the bathroom/shower was awesome! Good water pressure! Staff was nice!! However the hotel was noisy, you can hear the doors open and close and every chair moved, maybe due to that our door met the door to the elevator. IDK all in all, definitely stay again! P.S. people who were not happy for not having a window, I believe that’s an option.
Stayed 4 nights in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location
Stayed 3 nights in May 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

New vibes in Old San Juan

Staff was super friendly and accommodating. Property was clean; bed was very comfortable. Good climate control. Nice shower products. Excellent location with great rooftop views. Rooftop restaurant and small pool were great for a cool-down. I was nervous when I read other reviews about noise making them a bad neighbor, but I stayed on a Wednesday and the slight ambient sound from (presumably) the rooftop restaurant concluded by 11pm.
Stayed 1 night in May 2025

4/10 Poor

Maureen

Stayed 3 nights in May 2025

8/10 Good

Darwin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You pay top money for the area. No need to uber anywhere if that’s important to you. Service was top notch; restaurant in rooftop was worth it. Two issues: we were on the 6th floor with a baby (hence a stroller) and both elevators were out for about 12 hours. Also we got a “ suite” room to be able to have an outside view but the only window had a view of…. The hallway. Keep that in mind.
Stayed 4 nights in May 2025

4/10 Poor

Gregory

Stayed 1 night in Apr 2025

10/10 Excellent

DANIELA, MIAMI SHORES

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will totally comeback to this hotel. Beautiful rooms. Amazing view. The staff is super friendly and helpful.
Stayed 1 night in May 2025

10/10 Excellent

Lana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was conveniently located in old San Juan. It made walking around very easy. The staff were friendly and helpful with recommendations. I highly suggest dining at Andaluz at least once.
Stayed 4 nights in Apr 2025

8/10 Good

Adriane

Stayed 3 nights in Apr 2025

10/10 Excellent

Qingwen, Baltimore

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Arlenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acogedor y limpio
Stayed 3 nights in Apr 2025

10/10 Excellent

Ramona

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

8/10 Good

Anthony

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Greta location

Here for a long weekend. Location is perfect. The staff were great. The rooms are clean (my room was a little on the small side). Good aircon. Nice view form rooftop. My shower never ran hot, lukewarm at best, but as it was so hot outside it was OK
Stayed 3 nights in Apr 2025

10/10 Excellent

Sarah, Pittsburgh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved Alma and will stay here every time we come to Viejo San Juan. The hotel is very clean and bright. The room is stocked with a lot of amenities, some for purchase. The rooftop bar and pool are stunning with amazing views.
Stayed 4 nights in Apr 2025

6/10 Okay

Michelle

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The ALMA had many beautiful qualities - everything is newly appointed and the location was excellent. but I didn't feel it lived up to its cost. Many of the rooms (including the one we were assigned) don't have windows - just glass portals that look out onto the hallways. The pool is more of a plunge tub vs. something that you can swim in or that multiple people could use at the same time. Also were disappointed that we didn't once receive housekeeping service during our stay.
Stayed 2 nights in Apr 2025

8/10 Good

Andrés

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Mixed feelings

Nice hotel, great location at the entrance of Old San Juan. Clean and pretty. Staff is not the friendliest. They don't have a concierge but when asked to help with information about tours throughout the island, not very helpful at all. The reply was too look on the internet. Walls are thin so one can hear a lot of noises. Cocktails on the rooftop are underwhelming and they have weird rules about clothing or lack thereof in the pool area.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kimberly

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two nights we were there the main dining/bar area was closed which limited our choice to the roof top area which was only open late afternoons. I did like the location as it made getting around Old San Juan very easy.
Stayed 2 nights in Apr 2025

8/10 Good

Julio

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is walking distance to a lot of the main attractions in Old San Juan.
Stayed 2 nights in Apr 2025

6/10 Okay

kayla

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Alma is a visually stunning hotel, with beautiful design and excellent dining at Andaluz and Mar y Rosa. The food, drinks, and atmosphere are all top-tier. However, for the price, the overall experience fell short. My mom and I stayed for 8 nights, and despite the beauty of the space, the execution was lacking. Our room was never serviced earlier than 3:30pm, sometimes not at all. This appeared to be a widespread issue due to understaffing, not the fault of the hardworking housekeeping team. Noise was another major issue. There’s no soundproofing, so expect to be woken by other guests well into the night. The hotel advertises as family-friendly, but this is categorically false. You will absolutely overhear intoxicated guests returning to the hotel (we overheard multiple drunken arguments well past 3am). You can also hear any and all activity in the rooms next to yours. There’s no visible security presence. The keycard systems in place (in the elevators and main entrance) weren’t being used. Anyone could enter the building and access guest floors. Additionally, rooms lack deadbolts, which felt unsafe. We also noticed signs from nearby residents criticizing the hotel for noise and disruptive guests. While managing guest behavior is tricky, the lack of control impacts both locals and other visitors. In short, while Alma is beautiful and has great food, but it didn’t deliver the comfort, peace, or service expected at its price point. I can’t confidently recommend it.
Stayed 8 nights in Apr 2025

6/10 Okay

Nora

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I stayed at Alma Hotel this past weekend with my 13-year-old daughter. We checked in Thursday at 4PM and left Sunday at 4AM. The room had no windows. It felt dark, claustrophobic, and stuffy, with no way to get fresh air. The layout was awkward, without enough closet space for two people, no chair, and only one side of the bed had a nightstand, light, or outlets. They also put us in one of those “combined” rooms with a double door to the next unit. We could hear every move and every word from the people next door—it felt like we were sharing a room with strangers. During the three days and three nights we stayed there, no one ever came to clean. By Saturday we were running out of toiletries. I asked and was told rooms were cleaned daily and someone would come right away. That never happened - the bathroom was never cleaned, the bed never made and the sheets never changed, and even the garbage was never emptied (I did that myself, especially since remember the room had no windows.) Some staff were polite, but there was a general lack of warmth or attention. Also Hotels.com listed a bottle of wine as a perk. That never showed up either. For a roughly $370 per night price tag, I expected much better. I found the whole place pretentious and overpriced. Basic services weren’t delivered, and frankly, we should have been offered some kind of adjustment. Without even a gesture from the hotel to acknowledge that, I wouldn’t recommend staying here.
No table, no lighting fixture, no outlets on one side of the bed.
Double door leading to next room (where strangers were staying)
No windows (except for those tiny openings up there), no air circulation.
Stayed 3 nights in Apr 2025