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Alma San Juan

4.0 star property

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Photo gallery for Alma San Juan

Enjoy meals and drinks at the central bar with city views.
Welcome to our reception area, where friendly staff are available to assist you. A beautiful floral arrangement adds a touch of warmth to the space.
Enjoy the city view from this balcony with a potted tree and patterned railing.
Relax by the pool with a stunning city view.
Relax in a spacious room with a large bed, sofa, and balcony offering a city view.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Breakfast available
  • Gym
  • 24/7 front desk

Explore the area

Map
405 C. de San Francisco, San Juan, San Juan, 00901
  • Port of San Juan
    ‪4 min walk‬
  • Puerto Rico Convention Center
    ‪5 min drive‬
  • Pan American Pier
    ‪6 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪14 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (No Window)

Pillowtop beds, minibar, in-room safe, desk

Deluxe Room, 1 King Bed (No Window)

8.0 out of 10
Very good
(4 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Pillowtop beds, minibar, in-room safe, desk

Deluxe Room, 1 King Bed

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (No Window)

Pillowtop beds, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds (No Window)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Courtyard, King)

Suite, 1 Bedroom (Courtyard, King) | Living area | 55-inch flat-screen TV with cable channels

Suite, 1 Bedroom (Courtyard, King)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed (No Window)

Pillowtop beds, minibar, in-room safe, desk

Superior Room, 1 Queen Bed (No Window)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Pillowtop beds, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed

Pillowtop beds, minibar, in-room safe, desk

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Balcony (Plaza)

Suite, 1 King Bed, Balcony (Plaza) | Pillowtop beds, minibar, in-room safe, desk

Suite, 1 King Bed, Balcony (Plaza)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Don Juan, King)

55-inch flat-screen TV with cable channels

Suite, 1 Bedroom (Don Juan, King)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Doña Rita, Kin)

55-inch flat-screen TV with cable channels

Suite, 1 Bedroom (Doña Rita, Kin)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds

Pillowtop beds, minibar, in-room safe, desk

Deluxe Room, 2 Queen Beds

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Pillowtop beds, minibar, in-room safe, desk

Studio Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Studio Suite, 1 King Bed

Pillowtop beds, minibar, in-room safe, desk

Studio Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Alma San Juan

4-star hotel in Old San Juan
2 restaurants, an outdoor pool, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a rooftop terrace, a coffee shop/cafe, and concierge services are onsite.
Alma San Juan offers 56 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature pillowtop mattresses. 55-inch flat-screen televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and hair dryers.

This San Juan hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. Public areas are equipped with complimentary wireless Internet access. Alma San Juan features an outdoor pool and a 24-hour fitness center. This San Juan hotel also offers a rooftop terrace, multilingual staff, and concierge services.

Alma San Juan is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 8:00 AM and 1:00 PM.
Andaluz - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Mar y Rosa - This restaurant serves brunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
CAFE at Alma - This café serves breakfast and lunch. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily continental breakfast available 8:00 AM to 1:00 PM for a fee: USD 10 to 25 for adults and USD 10 to 25 for children
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Andaluz
  • CAFE at Alma
  • Mar y Rosa

Things to do

  • 24-hour gym
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Turndown service

Outdoors

  • Outdoor entertainment area
  • Outdoor furniture
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Front entrance ramp
  • Grab bar in shower (36 inches high)
  • Hand-held showerhead
  • Handrails in stairways (36 inches high)
  • Pool hoist on site
  • Smooth flooring in public areas
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per day
  • Resort fee: USD 38.15 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 to 25 for adults, and USD 10 to 25 for children
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Property Registration Number Valid ID and Method of Payment

We should mention

Pool access available from 7:00 AM to 7:00 PM

Property is also known as

Alma San Juan
Alma San Juan Hotel
Alma San Juan San Juan
Alma San Juan Adults Only
Alma San Juan Hotel San Juan

Alma San Juan Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 155 out of 240 reviews
Rating 8 - Good. 46 out of 240 reviews
Rating 6 - Okay. 25 out of 240 reviews
Rating 4 - Poor. 9 out of 240 reviews
Rating 2 - Terrible. 5 out of 240 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kimberly

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two nights we were there the main dining/bar area was closed which limited our choice to the roof top area which was only open late afternoons. I did like the location as it made getting around Old San Juan very easy.
Stayed 2 nights in Apr 2025

8/10 Good

Julio

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hotel is walking distance to a lot of the main attractions in Old San Juan.
Stayed 2 nights in Apr 2025

6/10 Okay

kayla

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Alma is a visually stunning hotel, with beautiful design and excellent dining at Andaluz and Mar y Rosa. The food, drinks, and atmosphere are all top-tier. However, for the price, the overall experience fell short. My mom and I stayed for 8 nights, and despite the beauty of the space, the execution was lacking. Our room was never serviced earlier than 3:30pm, sometimes not at all. This appeared to be a widespread issue due to understaffing, not the fault of the hardworking housekeeping team. Noise was another major issue. There’s no soundproofing, so expect to be woken by other guests well into the night. The hotel advertises as family-friendly, but this is categorically false. You will absolutely overhear intoxicated guests returning to the hotel (we overheard multiple drunken arguments well past 3am). You can also hear any and all activity in the rooms next to yours. There’s no visible security presence. The keycard systems in place (in the elevators and main entrance) weren’t being used. Anyone could enter the building and access guest floors. Additionally, rooms lack deadbolts, which felt unsafe. We also noticed signs from nearby residents criticizing the hotel for noise and disruptive guests. While managing guest behavior is tricky, the lack of control impacts both locals and other visitors. In short, while Alma is beautiful and has great food, but it didn’t deliver the comfort, peace, or service expected at its price point. I can’t confidently recommend it.
Stayed 8 nights in Apr 2025

6/10 Okay

Nora

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
I stayed at Alma Hotel this past weekend with my 13-year-old daughter. We checked in Thursday at 4PM and left Sunday at 4AM. The room had no windows. It felt dark, claustrophobic, and stuffy, with no way to get fresh air. The layout was awkward, without enough closet space for two people, no chair, and only one side of the bed had a nightstand, light, or outlets. They also put us in one of those “combined” rooms with a double door to the next unit. We could hear every move and every word from the people next door—it felt like we were sharing a room with strangers. During the three days and three nights we stayed there, no one ever came to clean. By Saturday we were running out of toiletries. I asked and was told rooms were cleaned daily and someone would come right away. That never happened - the bathroom was never cleaned, the bed never made and the sheets never changed, and even the garbage was never emptied (I did that myself, especially since remember the room had no windows.) Some staff were polite, but there was a general lack of warmth or attention. Also Hotels.com listed a bottle of wine as a perk. That never showed up either. For a roughly $370 per night price tag, I expected much better. I found the whole place pretentious and overpriced. Basic services weren’t delivered, and frankly, we should have been offered some kind of adjustment. Without even a gesture from the hotel to acknowledge that, I wouldn’t recommend staying here.
No table, no lighting fixture, no outlets on one side of the bed.
Double door leading to next room (where strangers were staying)
No windows (except for those tiny openings up there), no air circulation.
Stayed 3 nights in Apr 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

dean

U
Stayed 4 nights in Apr 2025

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay!

Wonderful stay! We were upgraded to a balcony suite. Plush bed - beautifully appointed room. Huge luxurious bathroom. Staff was lovely and accommodating.
Stayed 1 night in Mar 2025

10/10 Excellent

Sherrie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Jackie

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and elegant
Stayed 1 night in Apr 2025

6/10 Okay

Philip

Traveled with group, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Great location for old town. Nice property and rooftop bar. Very small rooms. No room to lay a large suitcase. Bathroom good. No window coverings so very bright and extremely noisy. The voice carries from the bottom floor all the way up to the top as there is an open atrium. It was after midnight and they were dragging tables and chairs across the floor on the rooftop and couldn’t sleep. Had to call the front desk. We wouldn’t stay there again. No sleep!
Stayed 1 night in Mar 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for catching a cruise ship.
Stayed 2 nights in Mar 2025

8/10 Good

Tracy

Stayed 2 nights in Apr 2025

10/10 Excellent

Lazaro

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 4 nights in Mar 2025

6/10 Okay

Geraldine

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
The property itself is beautiful!! However I did not get clean towels for 2 days after requesting them several times. I also never received a phone in my room after asking a few times and I had to use my personal cell phone to call the front desk on all the above requests.
Stayed 3 nights in Mar 2025

6/10 Okay

Javier

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place, perfect place to stay if ocean front isn’t a non negotiable for you. Incredible views and drinks on rooftop.
Stayed 1 night in Mar 2025

2/10 Terrible

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Not great. It is marketed/branded as a nice modern hotel but the experience is very different. High price to pay for what ended up feeling like a cheap backpacker hostel experience. The good: - nice restaurant and roof top - excellent coffee at the ground floor cafe - location The bad: The rooms! - Sound is the biggest issue. You can hear ALL doors opening and closing, and people walking and talking within a 2-3 FLOOR radius. Poor design choices. - Air conditioner rattled constantly. - Thin doors between rooms so you can hear your neighbours perfectly. - No windows in some rooms. This isn’t a huge issue, but the ventilation is poor. Mildew smell in bathroom because of this - Nowhere to unpack I could only recommend this hotel if you pay for a high-end room and are a heavy sleeper. Otherwise, look elsewhere. Very hard to sleep before midnight and after 6am.
Stayed 3 nights in Mar 2025

8/10 Good

Chelsea

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Great location, however our room was not cleaned until we went to reception to request - four days into our stay. We were told we would receive a benefit, which we never did.
Stayed 4 nights in Feb 2025

8/10 Good

Dana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old San Juan Convenience

Hotel Alma was in an awesome location for Old San Juan exploration. We were hoping to have a room with two beds and windows but weren’t that lucky when we checked in. The rooftop pool was a perfect escape from the heat.
Stayed 2 nights in Mar 2025

8/10 Good

briseida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Maria Rafaela Delgado

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Mar 2025

6/10 Okay

Christina Rolfe and Jonathan

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The water pressure was terrible, many fixtures were loose or crooked, the elevator was very small and incredibly slow. The pool was a joke and smelled like cat urine. The restaurant on the rooftop charged us $50 for bad oysters that they refused to credit. They charged us $35 a day at checkout which wasn't on their site or the Expedia site, even though we prepaid in full, which is illegal to do.
Stayed 5 nights in Mar 2025

10/10 Excellent

Ana Gabriella

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful new property in the historic center of San Juan. Recommended.
Stayed 1 night in Mar 2025

10/10 Excellent

Glenda

Stayed 1 night in Mar 2025

6/10 Okay

Nils

Traveled with group
Disliked: Staff & service
They gave us a room that wasn’t clean & the staff wasn’t apologetic or helpful
Stayed 1 night in Mar 2025