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AC Hotel by Marriott San Juan Condado

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for AC Hotel by Marriott San Juan Condado

Beach nearby
In-room safe, desk, laptop workspace, blackout drapes
Suite, 1 Bedroom, Non Smoking, Partial Ocean View | Terrace/patio
Outdoor pool
Room, 1 King Bed, Balcony | In-room safe, desk, laptop workspace, blackout drapes

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Gym
  • Parking available
  • Air conditioning

Explore the area

Map
1369 Ashford Avenue, San Juan, 00907
  • Casino del Mar at La Concha Resort
    9 min walk
  • Museo de Arte de Puerto Rico
    11 min walk
  • Condado Beach
    5 min drive
  • San Juan (SIG-Fernando Luis Ribas Dominicci)
    10 min drive

Room options

View all photos for Room, 2 Queen Beds, Balcony

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Balcony

  • 321 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Balcony

Room, 1 King Bed, Balcony | In-room safe, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Balcony

  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

In-room safe, desk, laptop workspace, blackout drapes

Executive Room, 1 King Bed with Sofa bed, Non Smoking, Balcony

  • 344 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Double Beds, Balcony

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Double Beds, Balcony

  • 321 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Non Smoking, Balcony

  • 624 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Balcony (Hearing Accessible)

In-room safe, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Balcony (Hearing Accessible)

  • 321 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Balcony

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Non Smoking, Balcony

  • 427 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Partial Ocean View

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Bedroom, Non Smoking, Partial Ocean View

  • 427 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

View from property

Hilton Garden Inn San Juan Condado

Pool
Hot Tub
Spa
Free WiFi
4.4 out of 5, Excellent, (480)
The price is $214
per night
$272 total
includes taxes & fees
Dec 9 - Dec 10
Hilton Garden Inn San Juan Condado

About this property

AC Hotel by Marriott San Juan Condado

Hotel in Condado
Along with an outdoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a coffee shop/cafe are onsite. Housekeeping is available once per stay.
AC Hotel by Marriott San Juan Condado offers 233 accommodations with safes and complimentary bottled water. Rooms open to balconies. Smart televisions come with premium cable channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AC Hotel by Marriott San Juan Condado features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a business center and meeting rooms. Event facilities measuring 3195 square feet (297 square meters) include conference space. This eco-certified hotel also offers a library, a terrace, and multilingual staff. Parking is available onsite for a surcharge.

AC Hotel by Marriott San Juan Condado is a smoke-free property.

La Bodeguita De Manolo - This restaurant specializes in Spanish cuisine and serves lunch and dinner.
Sobao by Los Cidrines - This coffee shop serves breakfast, lunch, and light fare. Open daily.
Bar.C.Lona - Onsite rooftop bar. Open daily.
AC Kitchen - This buffet restaurant serves breakfast only. Open daily.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Secured, uncovered self parking on site (USD 25 per day)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • AC Kitchen
  • Bar.C.Lona
  • La Bodeguita De Manolo
  • Sobao by Los Cidrines

Things to do

  • Gym
  • Library
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • 3,195 square feet of conference space
  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Netflix
  • Pay movies
  • Smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Destination fee: USD 49.05 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Uncovered self parking fee: USD 25.00 per day (in/out privileges)
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards; cash is not accepted
Safety features at this property include a deadbolt lock
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ambassador Plaza Hotel
Ambassador Radisson
Hotel Radisson Ambassador
Radisson Ambassador
Radisson Ambassador Plaza Casino
Radisson Ambassador Plaza Casino San Juan
Radisson Ambassador Plaza Hotel
Radisson Ambassador Plaza Hotel & Casino
Radisson Ambassador Plaza Hotel & Casino San Juan
AC Hotel Marriott San Juan Condado
Radisson Ambassador Plaza Hotel And Casino San Juan
Radisson San Juan
San Juan Radisson
AC Hotel Marriott Condado
AC Marriott San Juan Condado
AC Marriott Condado
Ac By Marriott Juan Condado
AC Hotel by Marriott San Juan Condado Hotel
AC Hotel by Marriott San Juan Condado San Juan
AC Hotel by Marriott San Juan Condado Hotel San Juan

AC Hotel by Marriott San Juan Condado Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 661 out of 1154 reviews" "
Rating 8 - Good. 237 out of 1154 reviews" "
Rating 6 - Okay. 136 out of 1154 reviews" "
Rating 4 - Poor. 62 out of 1154 reviews" "
Rating 2 - Terrible. 58 out of 1154 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Recaldo

Liked: Cleanliness, staff & service, amenities
.
Stayed 6 nights in Aug 2024

2/10 Terrible

Jermaine

Traveled with group
Disliked: Staff & service, amenities
My recent stay at the AC Hotel in San Juan was unfortunately disappointing due to the poor service provided by the staff. Despite requesting daily room service, our room was consistently left uncleaned. When I approached the front desk to speak with the general manager about this issue, I was informed that housekeeping ends at 4 PM. This was extremely frustrating, especially considering we were out of the room all day and expected it to be cleaned during that time. After voicing our concerns, the hotel assured us they would send someone to clean the room. We waited at the pool for over an hour, only to return and find the room still untouched. Eventually, someone did come—but only to deliver towels, not to clean the room as requested. The lack of attention to basic service needs and the poor communication from the staff made for a very disappointing experience. I would not recommend this hotel if you are looking for reliable service during your stay.
Stayed 5 nights in Aug 2024

10/10 Excellent

Ada

Stayed 1 night in Aug 2024

10/10 Excellent

Shari Liane

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Staff were super friendly and accommodating.
Stayed 4 nights in Aug 2024

10/10 Excellent

Saleemah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff, cleanliness and food at hotel restaurant was very delicious.
Stayed 4 nights in Aug 2024

10/10 Excellent

Connor, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 3 nights in Aug 2024

10/10 Excellent

Aiyana

Traveled with partner
Liked: Amenities
Everything was great!
Stayed 5 nights in Aug 2024

10/10 Excellent

Daline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Madison

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 4 nights in Aug 2024

8/10 Good

Justin Patrick

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel, beautiful pool, good drinks, friendly staff. Beautiful clean rooms. The elevator was down from time to time but it happens, would definitely recommend this hotel.
Stayed 5 nights in Aug 2024

6/10 Okay

Sierra

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Marcel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was DEFINITELY an amazing experience and, outside of a miscommunication that was not only rectified immediately this was hands down our favorite trip we’ve taken and we agreed to make it a yearly trip
Stayed 3 nights in Aug 2024

10/10 Excellent

Asiah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only concern or complaint would be the elevators there a few that were out of commission and there was a line of people to trying to go up or down, and it took a long time
Stayed 4 nights in Aug 2024

10/10 Excellent

Aisha M Fandino

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uber in the area was affordable, the hotel it’s self was very clean and the staff were nice and accommodating
Stayed 6 nights in Aug 2024

8/10 Good

Maria Irene

Traveled with group
Liked: Cleanliness, amenities
The property of the hotels was really close to everything. The only issue was they charge 45 dollars plus tax for resort fee. That most of other hotels don’t charge.
Stayed 5 nights in Aug 2024

8/10 Good

Joshua

Liked: Cleanliness, staff & service
Enjoyed the stay
Stayed 5 nights in Aug 2024

2/10 Terrible

Andres Felipe

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Do not trust this thiefs and liars at this hotel. They charged extra fee per day. I was told that I had a credit to spend at the rooftop bar and restaurant. I was told I would get my deposit back at check out. At check out my deposit was not refunded cause I went over the credit they provided. But I was also charged the difference I spent. I find that ridiculous! So after paying my total bill I had spent I can not get my deposit back as a penalty for going over. Hidden fees and lies. Do not book this hotel! Or any other AC hotel.
Stayed 4 nights in Aug 2024

8/10 Good

Chalon

Liked: Cleanliness, staff & service, property conditions & facilities
The property would have gotten 5 stars but the lady knocking at 11am that wasnt housekeeping asking about checking out… checkout is noon. They shouldn’t knock before then 10 am housekeeping knocked , I told him to come back. 11 AM the lady knocked and then she came back at 12 PM to knock again as I was heading out the door.
Stayed 4 nights in Aug 2024

10/10 Excellent

Malcolm Stanford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property two thumbs up
Stayed 1 night in Aug 2024

10/10 Excellent

Lesia

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
It was good!! Centrally located
Stayed 4 nights in Aug 2024

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Rolandus H

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

8/10 Good

Leonard

Liked: Cleanliness, staff & service
Only 2 restaurants are open despite what their website says. The room has almost no storage whatsoever. I’m glad I was only there for two nights. $25 for the buffet breakfast, and you can’t use the $49 daily credit for that, only for dinner.
Stayed 2 nights in Aug 2024

10/10 Excellent

Diana I Calero

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Norreisha Sara, Happy Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it guys my stay was lovely
Stayed 2 nights in Aug 2024