4/10 Poor
Heidi
Traveled with family
Jun 23, 2025
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I never write negative reviews, but I feel travelers need to be warned. The property itself is beautiful. It is poorly thought out in regard to noise and privacy. All the balconies look at each other and they are not enclosed. At check in we were told of a wedding party, but that it wouldn’t be too bad. It went on until who knows what wee hour of the morning. It was basically like we were next to a night club. What kind of operation puts a noisy venue right next to places to sleep? Not the serene out in the jungle experience we were looking for. Then there is the issue of our ac being broken. We were told multiple times it was fixed, it was not. It blew room temperature (87 Fahrenheit) air. They blamed us for opening the balcony, which was only done briefly to see if maybe a cross breeze could cool the room a little, it was cooler outside than in. We moved at 8:30pm to a little duplex where the guy next to us was hacking up a storm all night. 4 times the flood light by the door beeped and turned on during the night. Making it look like daytime in the room. In the first room the shower didn’t drain. The beds was comfortable, sheets were nice. The futon was terrible two small pieces that didn’t push together. The pool was great, noisy with people not staying there, but that didn’t bother us it closes at 7PM. Since it is full of non guests I did not feel comfortable leaving my phone unattended to go in the pool. Restaurant was good, no service after we ordered.
Heidi
Stayed 1 night in Jun 2025