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Gran Tuxtepec Plaza

3.5 star property

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Photo gallery for Gran Tuxtepec Plaza

Outdoor pool
Basic Double Room | In-room safe, laptop workspace, blackout drapes, iron/ironing board
Junior Room | In-room safe, laptop workspace, blackout drapes, iron/ironing board
Outdoor pool
Hallway

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Bar
  • Pool
  • Parking included
  • Breakfast included
  • Room service

Explore the area

Map
Av. Francisco I. Madero, Lote 1, Manzana 52, Fracc. Los Angeles, San Juan Bautista Tuxtepec, OAX, 68310
  • Multiplaza Tuxtepec
    ‪6 min walk‬
  • Tuxtepec Institute of Technology
    ‪20 min walk‬
  • Benito Juarez Park
    ‪5 min drive‬

Room options

View all photos for Junior Room

Junior Room | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Junior Room

  • Sleeps 3
  • 1 King Bed

View all photos for Basic Double Room

Basic Double Room | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Basic Double Room

  • Sleeps 2
  • 2 Double Beds

Luxury Room

  • Sleeps 2
  • 1 King Bed

Family Quadruple Room

  • Sleeps 6
  • 1 King Bed OR 2 Double Beds

View all photos for Single Room

Single Room | In-room safe, laptop workspace, blackout drapes, iron/ironing board

Single Room

  • Sleeps 2
  • 1 King Bed

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About this property

Gran Tuxtepec Plaza

3.5-star San Juan Bautista Tuxtepec hotel with restaurant
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Gran Tuxtepec Plaza offers 87 air-conditioned accommodations with safes and complimentary bottled water. In-room wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)) is available for a surcharge. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Gran Tuxtepec Plaza features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

A 24-hour business center is on site at this 3.5-star property. This San Juan Bautista Tuxtepec hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Onsite self parking is complimentary.

Gran Tuxtepec Plaza has designated areas for smoking.

A complimentary continental breakfast is served each morning between 7:00 AM and 11:00 AM. An additional breakfast (subject to charges) is served daily.
Gran Tuxtepec Plaza has a restaurant on site.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free continental breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: MXN 0.00 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available

We should mention

Pool access available from 9 AM to 10 PM
Guests under 18 years old are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Plus Tuxtepec
Gran Tuxtepec Plaza Hotel
Best Western Plus Tuxtepec
Gran Tuxtepec Plaza San Juan Bautista Tuxtepec
Gran Tuxtepec Plaza Hotel San Juan Bautista Tuxtepec

Gran Tuxtepec Plaza Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 79 out of 169 reviews
Rating 8 - Good. 52 out of 169 reviews
Rating 6 - Okay. 22 out of 169 reviews
Rating 4 - Poor. 9 out of 169 reviews
Rating 2 - Terrible. 7 out of 169 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Gretchen

Liked: Staff & service, amenities, property conditions & facilities
I stay here every year and I love this
Stayed 2 nights in Dec 2024

6/10 Okay

Patricia

Traveled with family
Liked: Cleanliness, staff & service
Clean but too much strong chemicals made me dizzy
Stayed 3 nights in Nov 2024

8/10 Good

Ubaldo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Ralph

Disliked: Property conditions & facilities
Pool was pretty dirty.
Stayed 5 nights in Jul 2024

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 5 nights in Mar 2024

10/10 Excellent

Gretchen

Liked: Cleanliness, staff & service, property conditions & facilities
This place is amazing I stay here every year! El lugar es genial cada año quedamos aqui
Stayed 2 nights in Nov 2023

4/10 Poor

Adrian, Moberly

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I didn’t like the way I was treated just because I booked through Expedia, it’s was awkward but it’s like they don’t like Expedia reservations. The hotel is rundown. The rooms are ok, housekeeping staff seemed to be polite and that’s about it. Front desk horrible at customer service. The pool was ok except for the fact that there was hardly any the light at night. It seemed secure but would not go back and stay here. Trust me.
Stayed 3 nights in Sep 2023

4/10 Poor

Francisca

Stayed 1 night in Aug 2023

8/10 Good

michael

Stayed 1 night in Apr 2023

8/10 Good

Maria

Stayed 5 nights in Jan 2023

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Gretchen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos otros venimos cada año y nos trata tan bien por esa razón sigo llegando al best western Tuxtepec

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Staff & service

Bait and switch hotel

They kept trying to charge me with amenities that were free and then they over charged me for my breakfast that was suppose to be free. They kept saying that the website was wrong and that the prices on the menu was wrong. I would not recommend staying there, unless you want to be charged extra for everything that they say is free on the website.
Stayed 1 night in Nov 2022

10/10 Excellent

Ma Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022

2/10 Terrible

Gretchen

Traveled with family and small children
Disliked: Staff & service
Los que están en frente son muy malos tengo 5 años q me quedo en esta hotel cada vez q vengo a Mexico y esta vez es el único que fue tan mal!
Stayed 1 night in Mar 2022

6/10 Okay

Arvin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Disappointed Service

Service from Reception was fair, stayed 3 nights each day after returning to hotel had to reactivate room key, pretty sure was changed for free breakfast that was included in price while ordering room service. In addition, ate breakfast at restaurant third day, waiter required breakfast tickets in orders to provide free breakfast. Had asked reception for tickets, tickets were never provided during check in, reception indicated had to ask for breakfast each day prior to being served, this was never communicated during check in. Also was changed $40 dollars more at hotel check in then indicated from Hotels.com receipt.
Stayed 3 nights in Feb 2022

6/10 Okay

Teresa

Traveled with family
Disliked: Room comfort
The bed are so hard to sleep on it
Stayed 1 night in Dec 2021

10/10 Excellent

Arvin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and Great Customer Service…!!!
Stayed 1 night in Jun 2021

8/10 Good

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff was friendly, service was prompt overall great place to stay
Stayed 1 night in Jun 2021

4/10 Poor

Javier

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Estrella, CDMX

Traveled with family and small children
Liked: Cleanliness, staff & service
El hotel está bien ubicado para conseguir alimentos. Hay una plaza comercial a pocos pasos, bancos y servicios, también un supermercado.
Stayed 3 nights in Jan 2021

8/10 Good

Jimmy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2020

8/10 Good

Verified traveler

Stayed 1 night in Apr 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Jim

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

It left alot to be disiered

The first unfortionet experience is when we tried to check in the people at the counter tried to over charge us not wanting to respect the Hotels.com price. Secondly the key kept disactivating every other day. Thirdly some of the counter workers were un profesional and unfriendly.
Stayed 5 nights in Dec 2019