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Urban Green Hotel & Suites

4.0 star property

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your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Urban Green Hotel & Suites

Front of property
Exterior
Standard Double Room, Ensuite - No Window | Minibar, in-room safe, laptop workspace, soundproofing
Free daily full breakfast
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • Spa
    Spa
  • Breakfast included
    Breakfast included
  • Gym
    Gym
  • 24/7 front desk
    24/7 front desk
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
Avenida Primera, Calles 1 y 3, San José, San José, 10101
  • Plaza de la Cultura
    2 min walk
  • Morazan Park
    3 min walk
  • National Theater
    4 min walk
  • San José (SYQ-Tobías Bolaños Intl.)
    21 min drive

Room options

View all photos for Family Room, Ensuite

Minibar, in-room safe, laptop workspace, soundproofing

Family Room, Ensuite

  • 646 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Standard Double Room, Ensuite - No Window

Standard Double Room, Ensuite - No Window | Minibar, in-room safe, laptop workspace, soundproofing

Standard Double Room, Ensuite - No Window

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Presidential Suite, Ensuite

Presidential Suite, Ensuite | Minibar, in-room safe, laptop workspace, soundproofing

Presidential Suite, Ensuite

  • 1184 sq ft
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Superior Double Room, Ensuite

Superior Double Room, Ensuite | Minibar, in-room safe, laptop workspace, soundproofing

Superior Double Room, Ensuite

  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Queen Beds

View all photos for Deluxe Suite, Ensuite

Deluxe Suite, Ensuite | Living room | 42-inch flat-screen TV with cable channels, TV

Deluxe Suite, Ensuite

  • 753 sq ft
  • Sleeps 2
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Junior Suite, Ensuite

Junior Suite, Ensuite | Minibar, in-room safe, laptop workspace, soundproofing

Junior Suite, Ensuite

  • 215 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Sofa Bed

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$113 total
includes taxes & fees
Dec 8 - Dec 9
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About this property

Urban Green Hotel & Suites

4-star hotel in Carmen
A fitness center, a steam room, and spa services are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, concierge services, dry cleaning, and a 24-hour front desk are onsite.
Urban Green Hotel & Suites offers 100 air-conditioned accommodations with minibars and safes. 42-inch flat-screen televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a steam room and a fitness center.
Guests can pamper themselves by indulging in the onsite spa services. There are couples treatment room(s) available. Services include deep-tissue massages, hot stone massages, and body scrubs.
Urban Green Hotel & Suites features a steam room and a fitness center. Wireless Internet access is complimentary. A complimentary breakfast is offered each morning. This San José hotel also offers spa services, a vending machine, and multilingual staff. Onsite covered self parking is complimentary.

Urban Green Hotel & Suites is a smoke-free property.

A complimentary full breakfast is served on weekdays between 7:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends

Things to do

  • Gym
  • Steam room

Family friendly

  • Highchair
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Spa

  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Urban Green Hotel Suites
Urban Green & Suites San Jose
Urban Green Hotel & Suites Hotel
Urban Green Hotel & Suites San José
Urban Green Hotel & Suites Hotel San José

Urban Green Hotel & Suites Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 143 out of 313 reviews" "
Rating 8 - Good. 86 out of 313 reviews" "
Rating 6 - Okay. 43 out of 313 reviews" "
Rating 4 - Poor. 19 out of 313 reviews" "
Rating 2 - Terrible. 22 out of 313 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access in the city center to can be busy and chaotic at times. Limited parking but interior of the hotel is nice.
Stayed 1 night in Jul 2024

8/10 Good

Eunmi

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Overall very nice! The complementary breakfast is yummy. The parking space is too tight though.
Stayed 1 night in Aug 2024

10/10 Excellent

Wei

Traveled with group
Liked: Cleanliness
Na
Stayed 2 nights in Aug 2024

8/10 Good

Robert, Little Rock

Liked: Cleanliness, staff & service
It was pleasant
Stayed 6 nights in Aug 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Two stays at urban green.
We stayed at several hotels around Costa Rica-over a nine day span. This was the best. The rooms were comfortable but the layout was puzzling. We wondered what it was, before it was a hotel. Each floor had a center court with table and chairs, the rooms were surrounding the court,on two levels, the second level accessible only by staircase. If you are over 6’6”, watch you head in the bedroom areas. Traits generally in CR, no water glasses, hand towels, wash cloths in the room. One of two elevators was out of service for over a week.
Stayed 2 nights in Jul 2024

10/10 Excellent

Sheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

shawn

Disliked: Cleanliness, staff & service, property conditions & facilities
Ok so this place has alot of opportunity to be greater then what it is. First i have to go down start to get ice in the restaurant which closes at a certain time and act wited when you ask for more ice. Secondly if my friends frim my other other hotel comes to visit so we can get ready for the club they wanted to charge them 20mil. I got sick somewhere else and had food and for a fork the guy didn't have any but i seen him give a family forks for their food but he didnt mind give me a butter knife. There was a blood stain on the street that i didnt see. The staff at reception was nice and friendly expect the older man who was rude to my friend who visited. I ask for a place with a windows or balcony and got a wall. I hope they do better . The cleaning was very good and try her best to make sure i was ok.
Stayed 8 nights in Jul 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
It was convenient and friendly.
Stayed 3 nights in Jul 2024

8/10 Good

Isabel, Sta. Cruz

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Our second experience was better. Our standard bedroom upstairs with the airconditioning blowing on the bed had no (extra) blankets.
Stayed 1 night in Jul 2024

10/10 Excellent

ARGENTINA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Jade

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would highly recommend Urban Green for anyone that wants to be right in the city center for a reasonable price! The hotel was very comfortable and the room we got (the family suite) was very spacious with more than enough room for our group of 4. I loved how convenient it was to walk to everything in the downtown area. The amenities at the hotel were great too, with the laundry and the breakfast being the standouts. The staff was super helpful and even accommodated our need for a middle of the night check in (since we had a very late arrival). We enjoyed our stay so much that after returning to San Jose (we visited a few other parts of the country before returning to the city for a final night before leaving), we cancelled our other hotel so that we could stay at Urban Green again.
Stayed 1 night in Jul 2024

10/10 Excellent

Arturo

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No good stories and restaurantes around
Stayed 2 nights in Jun 2024

6/10 Okay

SRIRANGA RAJAN

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Not much of facilities in room. Ac working bad. Continous sound. No water bottles in Room
Stayed 1 night in Jul 2024

10/10 Excellent

Victor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great choice if you want to discover San Jose. We felt safe and enjoyed the multiple options for dining and coffee in the central area of the city. Staff at reception were very nice and helpful. Breakfast is very good.
Stayed 4 nights in Jun 2024

8/10 Good

Vianny

Stayed 2 nights in Jun 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel for the price and very central to major downtown attractions such as the National Theatre and Jade Museum. The staff are wonderful and incredibly helpful. As it is in a major city and DT Central , I would recommend a taxi or Uber outside after 9pm.

10/10 Excellent

maribel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Dean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Really decent looking rooms. My only issue was that I was in a room where there was an adjoining door and the other room could hear all my conversations and complained about the noise when I played a word game on my phone. Needs more insulation.
Stayed 7 nights in Jun 2024

10/10 Excellent

Kari

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful, they gave us a map of all the museums that were in walking distance. The breakfast was wonderful and the beds were very comfortable.
Stayed 1 night in Jun 2024

10/10 Excellent

Katja

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great, beds were very comfortable and the rooms were incredibly quiet. I had the best sleep despite having an indoor room with no direct window out just a window onto an area with windows. Ten staff was helpful in arranging a tour. The location convenient for our needs and I was told by locals that althoughnsafe during the day we should not go out at night. Also the simple rooms are low so. Or great for taller people. I am 5 ft 6 and I could easily touch the ceiling palms up. As I said, I slept great but location was the only negative
Stayed 2 nights in Jun 2024

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located in San José. Clean modern hotel. Excellent staff and breakfast.
Stayed 1 night in Jun 2024

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for quick overnight stay
Located in the middle of downtown San Jose. About 5 blocks from the Central Market. Staff was great, they serve a nice breakfast in the morning, laundry available on site. Basic accommodations but served us well before and after our scheduled tour of Costa Rica. Easy to get around by foot or Uber(taxis also available) from the hotel. Don’t recommend walking at night after 7pm.
Stayed 2 nights in May 2024

6/10 Okay

Travis

Traveled with family
Liked: Cleanliness, staff & service
Was told that I requested one bed, which I did not. Chose room by photo of two beds and chose window room. Was given room with two beds that had window that looked out on a walkway by the room.
Stayed 2 nights in May 2024

10/10 Excellent

Marizenni

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS VERY NICE BUT ONLY ONE ELEVATOR WAS WORKING. WE WENT TO THE SAME ROOM AND THE SHOWER DRAIN THAT DIDN'T WORK WELL WAS AS WAS 9 MONTHS BEFORE AND THE LEFT SINK FAWCET STILL HAD PROBLEMS CLOSING.
Stayed 9 nights in May 2024

8/10 Good

Orhan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024