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The Palm House Inn

3.0 star property

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Photo gallery for The Palm House Inn

Comfort Quadruple Room | In-room safe, free WiFi
TV
Comfort Quadruple Room | Terrace/patio
Dining
Front of property

Reviews

7.4 out of 10
Good

Popular amenities

  • Air conditioning
  • Breakfast included
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Laundry

Explore the area

Map
Calle 13 Ave 2 y 6, San José, San Jose, 10303
  • Mercado Central
    ‪6 min walk‬
  • National Theater
    ‪10 min walk‬
  • National Museum of Costa Rica
    ‪17 min walk‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪29 min drive‬

Room options

View all photos for Economy Double Room Single Use

Economy Double Room Single Use | In-room safe, free WiFi

Economy Double Room Single Use

  • 193 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Traditional Double Room (A/C)

In-room safe, free WiFi

Traditional Double Room (A/C)

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room (con AC)

Standard Double Room (con AC) | In-room safe, free WiFi

Standard Double Room (con AC)

  • Sleeps 2
  • 1 Double Bed

View all photos for Double Room, Terrace

TV

Double Room, Terrace

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Quadruple Room

Standard Quadruple Room | In-room safe, free WiFi

Standard Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Triple Room

In-room safe, free WiFi

Standard Triple Room

  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Comfort Quadruple Room

Comfort Quadruple Room | In-room safe, free WiFi

Comfort Quadruple Room

  • Sleeps 4
  • 2 Double Beds

View all photos for Triple Room, Accessible

Triple Room, Accessible | In-room safe, free WiFi

Triple Room, Accessible

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About this property

The Palm House Inn

3-star hotel in Hospital
A restaurant, coffee/tea in a common area, and laundry facilities are available at this smoke-free hotel. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and a garden are onsite.
The Palm House Inn offers 16 air-conditioned accommodations with safes. Cable television is provided. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided daily.

The hotel offers a restaurant. A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. For a surcharge, the property provides a shuttle from the hotel to the airport (available 24 hours) and an area shuttle. This San José hotel also offers tour/ticket assistance, a garden, and coffee/tea in a common area.

The Palm House Inn is a smoke-free property.

A complimentary continental breakfast is served each morning between 6 AM and 9 AM.
The Palm House Inn has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • 24-hour airport drop-off shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • A restaurant
  • Coffee and tea in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bathroom

  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 30 per room

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Palm House Inn
Palm House Inn San Jose
Palm House San Jose
The Palm House Hotel San Jose
The Palm House Inn Costa Rica/San Jose
The Palm House Inn Hotel
The Palm House Inn San José
The Palm House Inn Hotel San José

The Palm House Inn Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 19 out of 67 reviews
Rating 8 - Good. 26 out of 67 reviews
Rating 6 - Okay. 10 out of 67 reviews
Rating 4 - Poor. 5 out of 67 reviews
Rating 2 - Terrible. 7 out of 67 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

10/10 Excellent

maria julia

Stayed 6 nights in Jul 2019

10/10 Excellent

Verified traveler

Stayed 9 nights in Jun 2019

8/10 Good

AMLotito

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint spot For a quick stay in The city. Taft was friendly and helpful. Would recommend
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super hot shower safe neighborhood and convenient to all downtown points of interests
Stayed 2 nights in Feb 2019

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
They sold my room and try to send me to a really bad hotel
Stayed 2 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
So disappointing I left after one night. A small, cramped room (with 2 beds and no space to walk), creaky beds, outdated decor, the most basic of equipment- and a supposedly continental breakfast which was laughable. The bed was old and creaky, and the room was noisy. It’d be hard to imagine a more depressing night...
Stayed 2 nights in Jan 2019

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Avoid the ground floor in front.

Don't stay on the first floor in room 101 or 102. You can hear everything from the buzzer for the front door to the clerk typing on their keyboard. Other than that, excellent.
Stayed 3 nights in Dec 2018

8/10 Good

Pete, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central location at a great price. Perfect for a couple of nights to explore the city.
Stayed 1 night in Dec 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2018

8/10 Good

Michelle, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute place, simple breakfast (wish they did not use so much plastic), great location near Jade Museum But noisy...bring earplugs:)
Stayed 1 night in Jul 2018

2/10 Terrible

Andrea, NJ

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Morning staff friendly,however, mattress has ticks

Awful experience, the only good about the hotel was the morning staff they were very friendly and nice. However my husband and I arrived in different flights, and there was a problem with the reservation and they didn’t let us in until he arrived almost two hours later, my six years old kid was so sleepy and they didn’t even care about him. It was awful! the night person accused us that we would leave the hotel without paying, when the payment and the reservation was already done, it was awful experience! He was so mean, I don’t understand how I do not understand how he could not think about the kid! And that is not all The mattress has ticks! They changed our room but the damage was done, they told us that this happened before on the same room!
Stayed 7 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Staff & service

Good location but average for the price paid

The hotel is in a pretty good location in relation to the city centre and China town. The main drawback is the size of the single rooms which were pretty small.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Nice hotel, central location

Hotel was basic accommodations, but very friendly staff, clean, and in a great location. I would recommend this hotel to anyone and would definitely come back again.
Stayed 1 night in Apr 2018

8/10 Good

jen, edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Staff were wonderful, made us breakfast to go because we had an early flight.
Stayed 1 night in Jan 2018

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

The best hotel really beautiful, my room was amazing
Stayed 1 night in Dec 2017

8/10 Good

William

Liked: Cleanliness

Not that costly, so okay

Far from luxurious, the staff was helpful and polite and the location within walking distance of central daytime San Jose stuff, but that also put it in an iffy neighborhood, that I really didn't feel comfortable about walking around late after dark. No elevator, so I had a third floor walk up of possible 4, even though I had requested the lowest possible floor, having mucho luggage and senior citizen years. In small room, at least the wi-fi worked well, tv, bathroom and firm bed, okay.
Stayed 1 night in Dec 2017

6/10 Okay

Deb, SASKATOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Good Basic Hotel

Located in the Centre of San Jose, this hotel is within walking distance of museums, shopping, and the National artisans market (accross the street ). Convenient and very pleasant staff. Ask for a room at the back on first floor-you will be more comfortable. Staff is lovely. Continental breakfast is yogurt, fruit in bowls, white bread toasted with margarine and jam provided in packages, and one slice each of processed cheese and ham.
Stayed 2 nights in Nov 2017

6/10 Okay

marco, Panama

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Good position to end of Avenida 2

Room last floor are original and with a romantic balcon to see or ear the passage of the train! Must put more quantity of light inside the room.
Stayed 2 nights in Sep 2017

2/10 Terrible

Kurt

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay somewhere else

Horrible place. Very noisy room, service nonexistent, TV remote did not work on a very small TV, safe did not work, bathroom sink had hair in it from previous guests and had not seen Ajax in ages. The room had a musty smell to it. For the same price or a little more you can find a better place. The only thing positiv was the location, very central.
Stayed 1 night in Aug 2017

6/10 Okay

John, Michigan

Liked: Cleanliness

Hotel was nice however a bit dated.

The hotel was comfortable but dated. We had asked for a joint family room as we had a 5 yr old and my elderly parents with health problems with us. We were placed on the top floor in separate rooms with no elevator. The advertised price of the room on expedia was $73.80 TAXES INCLUDED. $73.80 to be collected by the hotel.Instead the hotel insisted on collecting $83.90 stating that taxes were not included. Someone had it wrong here! My itinerary clearly stated quadruple room 2 double beds for $73.80 taxes included instead I was placed in the attic room with low ceilings and difficult access for my elderly physically impaired parents. Happy that I booked with expedia as they credited my account $25 for the inconvenience.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service

Economy hotel

Location is a plus to parques, plazas, teatros,resaurantes, bus stops

2/10 Terrible

Cesar, La Paz, Bolivia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible, bad experience!!!

The Hotel is located in a unsafe place in the city, when we arrived to the hotel, the receptionist did not find our reservation, and he blamed to expedia about the mistake... we were so tired after a long trip and we had to wait at the lobby, The receptionist was incredible rude, we beg him for a close room and big, because we had a lot of luggages and we were with a baby, he gave us a room in the last floor, and the hotel doesnt have an elevator or assistant hotel, even our friends were there, the receptionist didn´t accept to them to enter to the hotel in order to help us UNBELIEVABLE!!!... we had to climb the stairs by ourselves... The room was terrible small, no place for anything just for walk and sleep, old beds and tv, the bathroon small and no windows, smelly, No air conditioner and fan broken. Poor breakfast... The worst thing was when we paid, they invented many other taxes that was not in the reservation, and they said that expedia.com does a wrong reservation... realy horible experience!!!!

2/10 Terrible

Kenzo, Limon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Rude!

I arrived at 10pm Tbey said that expedia had make a mistake, there was no rooms available. I reserved from 3 day before why just wait until I get there to say that there is no rooms? The guys at that time was VERY RUDE! Good Hotel But staff NEED to do better.