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Delta Hotels by Marriott San Jose Aurola

3.5 star property

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Photo gallery for Delta Hotels by Marriott San Jose Aurola

Host formal events in this conference room with a stunning city view and ample space for guests.
Experience the grandeur of our lobby, featuring a spacious staircase, comfortable seating areas, and a kitchen serving fresh baked goods.
Enjoy a drink at the bar with a variety of seating options available.
Standing tall amidst lush greenery, this high-rise building offers a striking entrance with a green awning.
Relax by the pool surrounded by comfortable lounge chairs.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Air conditioning

Explore the area

Map
5th Street, El Carmen, San José, San José, 10101
  • Morazan Park
    ‪1 min walk‬
  • Central Park
    ‪6 min walk‬
  • Sabana Park
    ‪3 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪20 min drive‬

Room options

View all photos for Executive Room, 2 Double Beds, Non Smoking, City View

1 bedroom, premium bedding, down comforters, minibar

Executive Room, 2 Double Beds, Non Smoking, City View

8.8 out of 10
Excellent
(3 reviews)
  • 323 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, down comforters, minibar

Executive Room, 1 King Bed, Non Smoking, City View

  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, City View

Standard Room, 1 King Bed, Non Smoking, City View | 1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 King Bed, Non Smoking, City View

8.0 out of 10
Very good
(5 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed with Sofa bed, Non Smoking, City View

1 bedroom, premium bedding, down comforters, minibar

Executive Suite, 1 King Bed with Sofa bed, Non Smoking, City View

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, City View

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 King Bed, Non Smoking, City View

9.2 out of 10
Wonderful
(9 reviews)
  • 323 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, City View

1 bedroom, premium bedding, down comforters, minibar

Standard Room, 1 Double Bed, Non Smoking, City View

7.4 out of 10
Good
(6 reviews)
  • 323 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Junior Suite, 2 Double Beds, Non Smoking, City View

Junior Suite, 2 Double Beds, Non Smoking, City View | 1 bedroom, premium bedding, down comforters, minibar

Junior Suite, 2 Double Beds, Non Smoking, City View

  • 484 sq ft
  • Sleeps 4
  • 2 Double Beds

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  • Pool
  • Breakfast included
  • Kids pool
  • Parking included
4.3 out of 5, Excellent, (1016)
$139 nightly
The price was $164
The price is $139 total
includes taxes & fees
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About this property

Delta Hotels by Marriott San Jose Aurola

Hotel in Carmen
Along with 3 restaurants, this smoke-free hotel has a casino and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Delta Hotels by Marriott San Jose Aurola offers 195 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. LED televisions come with premium digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Delta Hotels by Marriott San Jose Aurola features an indoor pool and a fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wired and wireless Internet access.

Business amenities consist of a 24-hour business center, 7 meeting rooms, and limo/town car service. Event facilities measuring 32292 square feet (3000 square meters) include a conference center. This family-friendly hotel also offers a casino, multilingual staff, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and a beach shuttle. Onsite covered self parking is complimentary.

Delta Hotels by Marriott San Jose Aurola is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6 AM and 10 AM.
El Mirador " Formal Rest" - This fine-dining restaurant specializes in international cuisine and serves dinner only.
Tropicana Restaurant - This restaurant serves breakfast, lunch, and dinner. A children's menu is available.
La Palma Bar - Onsite bar. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Train station pick-up shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: CRC 6,500 to 8,200 per person
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Mirador " Formal Rest"
  • La Palma Bar
  • Tropicana Restaurant

Things to do

  • 3 gaming tables
  • 30 slot machines
  • Casino (3,767 square feet of space)
  • Gym
  • Indoor pool

Family friendly

  • Dining table
  • Free rollaway/extra bed
  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 7 meeting rooms
  • Conference center (32,292 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (35 inch wide door)
  • Front entrance ramp
  • High-pile carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Dining table
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the cruise terminal, ferry terminal, airport, and train station (surcharges may apply); to arrange pick-up, contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CRC 6500 to 8200 per person
  • Airport shuttle fee: CRC 30000 per vehicle (one-way, maximum occupancy 6)
  • Airport shuttle fee per child: CRC 30000 (one-way), (from 1 to 12 years old)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Food and beverage purchases at this property are subject to a 10% service charge.

We should mention

Pool access available from 6:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Jose-Aurola
Holiday Inn Jose-Aurola Hotel
Holiday Inn Jose-Aurola Hotel San
Holiday Inn San Jose-Aurola
San Jose-Aurola Holiday Inn
Holiday Inn San Jose Aurola Hotel San Jose
Holiday Inn San Jose Downtown Aurola Costa Rica
Holiday Inn San Jose-Aurola Hotel San Jose
Holiday Inn San Jose-Aurola Hotel
Holiday Inn San Jose-Aurola San Jose

Delta Hotels by Marriott San Jose Aurola Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 68 out of 155 reviews
Rating 8 - Good. 39 out of 155 reviews
Rating 6 - Okay. 13 out of 155 reviews
Rating 4 - Poor. 13 out of 155 reviews
Rating 2 - Terrible. 22 out of 155 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Maxime

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Great service - rooms need humidity control

I stayed 2 nights at the Delta Aurola with my family. The staff and their client service approach were remarkable. The Delta Aurola loses points in terms of cleanliness and comfort. As soon as we stepped out of the elevator, there was a strong smell of damp and humidity. The rooms and halls have carpets, which do not help. We had to ask for a room change, and still, we felt like we were covered in humid sheets despite the AC and temperature control. Also, the place needs renovations as the installations were outdated, and some were mouldy. The buffet was good. Again, the service was friendly, very helpful and always with a smile.
Stayed 2 nights in Apr 2025

6/10 Okay

Keira

Traveled with partner
Disliked: Amenities, property conditions & facilities
The location was ideal for getting around San José. Shopping and Cultural aspects were all within walking distance. The area felt safe, and you could easily traverse at night. The hotel dining left a lot to be desired, and more menu options or daily adjustments to the menu would be an asset.
Stayed 2 nights in Apr 2025

8/10 Good

Evelma, Boston

Liked: Cleanliness, staff & service, property conditions & facilities
This city hotel is undergoing renovations to update but they have worked to make sure it’s not unpleasant.
Stayed 2 nights in Apr 2025

10/10 Excellent

Johnathon

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very sweet and nice. And i will be back to visit soon
Stayed 4 nights in Apr 2025

4/10 Poor

Julia

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Room comfort

Don't stay here

They are doing renovations in the whole building. We walked into our room and it smelled musty and everything was damp. We sat on the bed and felt like the sheets were wet. The room was extremely humid and the AC didn't work. We tried to call to the front desk and the phone didn't work. The food and drinks at the bar were not great. We waited an hour for pizza and boneless wings. We stayed at two other much less expensive places on our trip that was much better in all ways. We expected at least that from a Marriot.
Stayed 1 night in Apr 2025

8/10 Good

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel in the middle of everything in San Jose. The rooms were clean, although the one we stayed in did have a musty smell. The breakfast was great. The staff was top notch. Parking was easy. The area around the hotel was good. This is the middle of a huge city, so there are always big city issues. We would stay at this hotel again.
Stayed 2 nights in Mar 2025

10/10 Excellent

Chirag, Jersey City

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Mar 2025

10/10 Excellent

Lewis J

Stayed 4 nights in Feb 2025

8/10 Good

guillermo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The TV system is by far one of the worst I have experienced. Menu is a little short on offerings Everything else is fine
Stayed 5 nights in Mar 2025

6/10 Okay

Verified traveler

I am sure it’s a great hotel to use as a base - not one to spend time in
Stayed 3 nights in Mar 2025

10/10 Excellent

Sridevi

Stayed 1 night in Feb 2025

8/10 Good

ENOC FRANCISCO

Liked: Cleanliness, staff & service
Not bad , I get the impression like the property has passed on to new owners and hotel will be better eventually. Staff, all the staff is Amazing (kind, very friendly and helpful). Conditions could be better.
Stayed 10 nights in Feb 2025

10/10 Excellent

constance

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful room on the 16 th floor with a gorgeous view all over san jose. Beds were super comfortable. Staff were friendly and helpful. It is right across the street from a pretty little park and very easy walking distance to the major museums we visited. We also walked to the interesting central market, where we bought ourselves flowers for our room . The sidewalks are very uneven in san jose and we never tried walking at night , but had dinner at the hotel. The breakfast that came with the room was a really fabulous buffet that had everything one could want, hot and cold. Dinners at the hotel were generously sized so by the second night we knew how to order better. We didn’t try the pool but it looked inviting if a bit cool. I definitely would stay at this hotel again.
Stayed 3 nights in Mar 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in Feb 2025

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Feb 2025

6/10 Okay

Austen

Liked: Room comfort
Disliked: Cleanliness
Stayed 1 night in Feb 2025

4/10 Poor

Rebecca

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Hotel is very old. Rooms are set to be remodeled next year and boy do they need it. Old carpet, smells of mold. Breakfast was so so, didn’t have enough dishes and fruit was sad. Lobby was nice and staff was friendly. We were supposed to stay 5 nights but checked out after one and went elsewhere. Not a great part of town either.
Stayed 6 nights in Feb 2025

8/10 Good

Timothy

Traveled with partner
Liked: Cleanliness, staff & service
Pool was unsafe, no steps out just metal ladder not good for seniors with limited arm strength. Also totally unheated in the shade so too cold to stay in (February visit). One ladder was loose as well.
Stayed 3 nights in Feb 2025

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Business traveler
Disliked: Staff & service, room comfort
Stayed 2 nights in Feb 2025

2/10 Terrible

Glenis

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Two days here no hot water and no competition for the inconvenience. No notification of any repairs. After three cold showers I have to say my patience has run out. I will post my bad experience to my 50000 subscribers. This is the first bad review I will sadly be doing…. Just a bad experience over all and I had to endure the cold shoulder not to stink like this hotel apparently intended for me.
Stayed 2 nights in Feb 2025

4/10 Poor

Robert

Liked: Cleanliness, staff & service, amenities
Problem with tv but biggest problem was no hot water all night
Stayed 1 night in Feb 2025

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Stayed 2 nights in Feb 2025

8/10 Good

MARLON

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

6/10 Okay

Ayyaz Hussain

Liked: Staff & service
Disliked: Cleanliness
Property had dirty rugs in the room, bathroom tub was dirty.
Stayed 3 nights in Feb 2025