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City Express by Marriott San Jose Costa Rica

3.0 star property

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Photo gallery for City Express by Marriott San Jose Costa Rica

Room, 2 Double Beds, Non Smoking | Down comforters, in-room safe, desk, iron/ironing board
Exterior
Lobby
32-inch flat-screen TV with cable channels, TV
Room, 1 Queen Bed | Down comforters, in-room safe, desk, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Gym
  • Air conditioning
  • 24/7 front desk
  • Laundry

Explore the area

Map
Diagonal a McDonalds, del Centro Comercial Real Cariari, Ulloa, Heredia, 40101
  • Plaza Real Cariari
    ‪1 min walk‬
  • Costa Rica Convention Center
    ‪13 min walk‬
  • Multiplaza Mall Escazu
    ‪14 min drive‬
  • San José (SJO-Juan Santamaría Intl.)
    ‪11 min drive‬

Room options

View all photos for Room, 1 Queen Bed, Non Smoking

Room, 1 Queen Bed, Non Smoking | Down comforters, in-room safe, desk, iron/ironing board

Room, 1 Queen Bed, Non Smoking

  • 194 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Down comforters, in-room safe, desk, iron/ironing board

Room, 1 Queen Bed

  • 280 sq ft
  • Sleeps 4
  • 1 Queen Bed

View all photos for Room, 2 Double Beds, Non Smoking

Down comforters, in-room safe, desk, iron/ironing board

Room, 2 Double Beds, Non Smoking

  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Twin Bed

Room, 1 Twin Bed | Down comforters, in-room safe, desk, iron/ironing board

Room, 1 Twin Bed

  • 194 sq ft
  • Sleeps 1
  • 1 Twin Bed

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About this property

City Express by Marriott San Jose Costa Rica

3-star hotel in Ciudad Cariari
This smoke-free hotel features a fitness center, coffee/tea in a common area, and a business center. Free continental breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
City Express by Marriott San Jose Costa Rica offers 134 air-conditioned accommodations with safes and complimentary bottled water. Beds feature down comforters. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Ulloa hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

Children under 12 years old are not allowed in the fitness facility without adult supervision. Guests under 13 years old are not allowed in the fitness facility.

A computer station is located on site and wireless Internet access is complimentary. This 3-star property offers access to a business center and meeting rooms. A complimentary breakfast is offered each morning. A roundtrip airport shuttle is complimentary to guests (available on request). This business-friendly hotel also offers a fitness center, a vending machine, and coffee/tea in a common area. Complimentary self parking is available on site.

City Express by Marriott San Jose Costa Rica is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 7:00 AM to 5:00 PM at scheduled times and on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Smooth flooring in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 6 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2012
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Only registered guests are allowed in the guestrooms
Guests under 13 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the fitness facility with adult supervision

Property is also known as

Jose Aeropuerto Hotel
Jose Aeropuerto Hotel City Express San
City Express San Jose Airport Hotel San Antonio de Belen
City Express San Jose Airport Hotel
City Express San Jose Airport San Antonio de Belen
City Express San Jose Airport
City Express San Jose Airport Hotel Ciudad Cariari
City Express San Jose Airport Ciudad Cariari

City Express by Marriott San Jose Costa Rica Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 480 out of 1005 reviews
Rating 8 - Good. 339 out of 1005 reviews
Rating 6 - Okay. 117 out of 1005 reviews
Rating 4 - Poor. 35 out of 1005 reviews
Rating 2 - Terrible. 34 out of 1005 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Stayed 3 nights in Jan 2025

10/10 Excellent

Kelly

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Very clean- good breakfast!
Stayed 1 night in Jan 2025

6/10 Okay

Keith

Liked: Cleanliness, property conditions & facilities, room comfort

Watch out

The hotel was decent, room is very small, but essentially off the beaten path. What angered me is that I feel they use trickery when you see the amenities it says shuttle service to the airport. What they tell you when you get there is it’s only from 7 AM to 5 PM. They are even prepared with a print out already at the front desk, saying look it says this on their website because they know so many people are upset about this and to me it’s a little tricky as you do not see that time restriction when you see the initial amenities,. They tell you it’s $25 if you go outside this time. Are you kidding me. that means if the earliest it leaves is at 7 AM and you have to be to the airport two or three hours prior to your flight especially if it’s international you cannot use it unless your flight is essentially after 10 AM. Go somewhere else. When you dig deep and open up some expanded explanations, you do find it hidden on the website. Of course, when you’re looking at the face sheet, it doesn’t say this. $25, are you kidding me? Add that price to the hotel you’re better off staying at a $200 hotel room that gives you free service.
Stayed 1 night in Feb 2025

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great choice for the cost. NO HOT WATER FOR SHOWERS 😔. Very clean and great staff.
Stayed 2 nights in Jan 2025

8/10 Good

Elizabeth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
clean and comfortable. mcdonalds right next door. pretty much perfect place to stay before catching an early morning flight. if you are willing to spend $100
Stayed 1 night in Jan 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service
It was a quick sleep, breakfast was great, the staff very friendly and helpful. not much to do around the hotel, but had a good sleep and shower.
Stayed 1 night in Jan 2025

4/10 Poor

jennyfer, miami

Disliked: Staff & service
I have reserved in this hotel because in the description they have airport shuttle free and when I arrived it was very hard to contact them to call the shuttle to picked me up and after I check in the lady told me that it was free for Venetian hours which it was very inconvenient because the hours are ridiculous for the flights like from 7 am to 5 pm I mean most flights from USA for example are at night, moreover they is a charge if you want to schedule a shuttle instead it’s better to get uber and don’t stay in this hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Ramon Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Nona M

Business traveler
Liked: Cleanliness, staff & service, room comfort
I was disappointed that my information on the hotel did not specify that the shuttle service after 6 pm would cost $30! Also, to book the shuttle I was to call the hotel in Costa Rica. I had to call about 6 times to get anyone to pick up after the call was connected. Then someone finally took the information but said I would have to confirm on the next day, the day of travel, so I had to call again between planes. That part was extremely unsatisfactory.
Stayed 1 night in Jan 2025

8/10 Good

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2025

8/10 Good

Steven M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Close to airport and free shuttle

Hotel was close to airport with free shuttle. We felt safe and the restaurants across the street were available.
Stayed 1 night in Jan 2025

8/10 Good

Cecilia

Stayed 1 night in Jan 2025

4/10 Poor

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Door alarm started going off around 3 am. Everyone went downstairs and we were told it was being taken are of but it went off for at least 30mi utes. Nosleep
Stayed 1 night in Jan 2025

10/10 Excellent

Louise

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff were very friendly and helpful. The rooms are very clean and the beds are comfortable. Air conditioner is a little dated but worked ok.
Stayed 1 night in Jan 2025

10/10 Excellent

Jose

Business traveler
Confortable
Stayed 3 nights in Jan 2025

10/10 Excellent

Alexander

Stayed 1 night in Jan 2025

10/10 Excellent

Byron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient to airport

Had early morning flight and return rental car hotel was located 5 minutes from rental car return location and was able to catch shuttle to airport hotel is conveniently located to various restaurants within walking distance would highly recommend if you have early flight
Stayed 1 night in Jan 2025

10/10 Excellent

Anush

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good comfortable hotel.

It is a good, clean hotel. There is a shopping center nearby with a food court and good restaurant. Shuttle service was good.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jorge Andres, denver

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and conveniently located hotel.
Stayed 1 night in Jan 2025

4/10 Poor

Macky

No fridge and microwave in my room
Stayed 3 nights in Jan 2025

10/10 Excellent

Kishan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Good breakfast and free shuttle to the airport
Stayed 1 night in Jan 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and helpful. Overall cleanliness!
Stayed 1 night in Jan 2025

10/10 Excellent

Susan

Traveled with family
The breakfast buffet was a “10” with fresh fruit, eggs, rice and beans, yoghurt, cereals, juice and coffee. A very lovely welcome to a lovely country!
Stayed 1 night in Jan 2025

8/10 Good

Mathieu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in Nov 2024

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024