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Hotel Tonchala

3.0 star property

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Photo gallery for Hotel Tonchala

Front of property
Presidential Studio Suite | Premium bedding, down comforters, minibar, in-room safe
Reception
Family Quadruple Room, 2 Double Beds | Premium bedding, down comforters, minibar, in-room safe
Building design

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Room service
  • Breakfast included
  • Parking included
  • Housekeeping

Explore the area

Map
Av. 0 Calle 10 Esquina, San José de Cúcuta, Norte de Santander, 780
  • Ventura Plaza Commercial Center
    ‪3 min walk‬
  • General Santander Stadium
    ‪12 min walk‬
  • Gobernación Norte de Santander
    ‪13 min walk‬
  • Cucuta (CUC-Camilo Daza Intl.)
    ‪5 min drive‬

Room options

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Premium bedding, down comforters, minibar, in-room safe

Superior Room, 1 King Bed

  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Double Room, 1 Double Bed

Designer toiletries, hair dryer, bidet, towels

Executive Double Room, 1 Double Bed

  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Quadruple Room, 2 Double Beds

Family Quadruple Room, 2 Double Beds | Premium bedding, down comforters, minibar, in-room safe

Family Quadruple Room, 2 Double Beds

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Studio Suite

Presidential Studio Suite | Premium bedding, down comforters, minibar, in-room safe

Presidential Studio Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Double Room Executive

Premium bedding, down comforters, minibar, in-room safe

Double Room Executive

  • Sleeps 2
  • 1 Full Bed(s) OR 2 Twin Bed(s)

View all photos for Double Room Superior With Street View

Premium bedding, down comforters, minibar, in-room safe

Double Room Superior With Street View

  • Sleeps 2
  • 1 Full Bed(s)

View all photos for Double Room Superior With Street View

Premium bedding, down comforters, minibar, in-room safe

Double Room Superior With Street View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Room Executive With Street View

Premium bedding, down comforters, minibar, in-room safe

Room Executive With Street View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Double Room Executive With Street View

Premium bedding, down comforters, minibar, in-room safe

Double Room Executive With Street View

  • Sleeps 2
  • 1 King Bed(s)

View all photos for Single Room Executive

Premium bedding, down comforters, minibar, in-room safe

Single Room Executive

  • Sleeps 1
  • 1 Full Bed(s)

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About this property

Hotel Tonchala

3-star San José de Cúcuta hotel steps from Ventura Plaza Commercial Center
Along with an outdoor pool, this smoke-free hotel has a restaurant and a poolside bar. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and a children's pool are onsite.
Hotel Tonchala offers 102 air-conditioned accommodations with minibars and safes. Accommodations offer separate dining areas. Beds feature down comforters and premium bedding. LCD televisions come with cable channels. Bathrooms include bathtubs or showers, designer toiletries, bidets, and hair dryers.

This San José de Cúcuta hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Tonchala features an outdoor pool and a children's pool. The hotel offers a restaurant. A poolside bar is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Guests can use the outdoor pool at a partner property. Onsite self parking is complimentary.

Hotel Tonchala is a smoke-free property.

A complimentary continental breakfast is served each morning between 7 AM and 10 AM.
Hotel Tonchala has a restaurant on site.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A poolside bar
  • A restaurant

Things to do

  • Children's pool
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Minibar
  • Room service
  • Separate dining area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for COP 69998.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: COP 69998.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 9:30 AM to 7:30 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Tonchala
Hotel Tonchala Cucuta
Tonchala
Tonchala Cucuta
Hotel Tonchala San José de Cúcuta
Tonchala San José de Cúcuta
Hotel Hotel Tonchala San José de Cúcuta
San José de Cúcuta Hotel Tonchala Hotel
Tonchala
Hotel Hotel Tonchala
Tonchala San Jose De Cucuta
Hotel Tonchala Hotel
Hotel Tonchala San José de Cúcuta
Hotel Tonchala Hotel San José de Cúcuta

Hotel Tonchala Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 39 out of 84 reviews
Rating 8 - Good. 24 out of 84 reviews
Rating 6 - Okay. 11 out of 84 reviews
Rating 4 - Poor. 3 out of 84 reviews
Rating 2 - Terrible. 7 out of 84 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

'wil

Business traveler
Best swimming pool around
Stayed 2 nights in Nov 2024

10/10 Excellent

Javier Quintero

Liked: Cleanliness, staff & service, property conditions & facilities
Exfe
Stayed 1 night in Aug 2024

10/10 Excellent

Jairo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Sep 2024

10/10 Excellent

Javier Quintero

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Aug 2024

8/10 Good

Fermin

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Didn’t like bathroom.
Stayed 1 night in Jul 2024

10/10 Excellent

juan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet an clenless
Stayed 2 nights in Apr 2024

10/10 Excellent

juan

Stayed 2 nights in Jun 2024

8/10 Good

Gladys e

Stayed 1 night in Mar 2024

10/10 Excellent

Claudia Lorena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a great stay
It was a great stay. Highly recommend!!
Stayed 14 nights in Feb 2024

10/10 Excellent

Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exclent building and dsfe
Stayed 2 nights in Sep 2023

10/10 Excellent

Alvaro

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome place, good customer service
Stayed 7 nights in May 2023

4/10 Poor

Joycel

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
I paid for a king bed room and the staff put me in a room of a small bed. I had to wait to talk to another staff member on the night so he could change my room. The first staff was negative and dint want to help me.
Stayed 3 nights in Jan 2023

8/10 Good

Ernesto

Stayed 1 night in Dec 2022

8/10 Good

JUAN

Stayed 1 night in Nov 2022

2/10 Terrible

Daniel

Stayed 1 night in Nov 2022

6/10 Okay

Oscar

Traveled with family
Liked: Cleanliness
Disliked: Amenities
El hotel es antiguo, pero esta muy bien conservado, el chequeo fue sumamente rapido; esta muy bien ubicado. Sin embargo, el desayuno es bastante decepcionante. Muy pocas opciones, nada bueno que decir alli. En el area de la piscina, sin atencion, sin toallas, y no le habia hecho limpieza adecuada pues estaban flotando en el agua restos de vegetacion y hasta una bolsa de plastico.
Stayed 1 night in Aug 2022

10/10 Excellent

Robert

Stayed 1 night in Aug 2022

4/10 Poor

Edgar, San Francisco

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Property was clean, but clearly this hotel is in downhill. Staff was friendly. Breakfast was disappointing.. depressing… The rate is exorbitant for the value I paid. I’ll never come back.
Stayed 1 night in May 2022

10/10 Excellent

carlos e

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Jose B

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Mar 2022

10/10 Excellent

Fernando, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2021

6/10 Okay

manuel, MIAMI

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
the fridge was in bad condition
Stayed 1 night in Sep 2021

10/10 Excellent

Carlos

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Super
Stayed 1 night in May 2021

8/10 Good

Andrea

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

10/10 Excellent

Verified traveler

Stayed 1 night in Dec 2020