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Holiday Inn Cucuta by IHG

4.0 star property

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Photo gallery for Holiday Inn Cucuta by IHG

Porch
2 restaurants, breakfast, lunch, dinner served; international cuisine
Outdoor pool
Exterior
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Gym
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Entre Las Calles 11a Avenida 2e Esquina, San José de Cúcuta, Norte de Santander, 540006
  • Banco de la Republica Cultural Area
    ‪3 min walk‬
  • Ventura Plaza Commercial Center
    ‪4 min walk‬
  • Colon Park
    ‪9 min walk‬
  • Cucuta (CUC-Camilo Daza Intl.)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (High Floor)

Standard Room, 1 King Bed (High Floor) | Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed (High Floor)

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Minibar, in-room safe, desk, soundproofing

Junior Suite, 1 King Bed

  • 377 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room

Minibar, in-room safe, desk, soundproofing

Premium Room

  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Double Beds (High Floor)

Minibar, in-room safe, desk, soundproofing

Standard Room, 2 Double Beds (High Floor)

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Minibar, in-room safe, desk, soundproofing

Standard Room

  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed

Similar properties

Exterior

Hampton Inn by Hilton Cucuta

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, (379)
The price is $53
per night
$53 total
includes taxes & fees
Feb 21 - Feb 22
Hampton Inn by Hilton Cucuta

About this property

Holiday Inn Cucuta by IHG

4-star San José de Cúcuta hotel with rooftop terrace
2 restaurants, an outdoor pool, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Holiday Inn Cucuta, an IHG Hotel offers 96 accommodations with minibars and safes. A pillow menu is available. Televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

This San José de Cúcuta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool, a steam room, and a 24-hour fitness center.
In addition to an outdoor pool, Holiday Inn Cucuta, an IHG Hotel provides a steam room and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wired and wireless Internet access.

This 4-star property offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance.

Holiday Inn Cucuta, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Madeira - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Terraza Sorrento - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: COP 50,000 per person
  • 2 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Madeira
  • Terraza Sorrento

Things to do

  • 24-hour gym
  • Outdoor pool
  • Steam room

Family friendly

  • Free crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillow menu

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 45-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 7 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be required to pay VAT (19%) at the property. Nonresident travelers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately COP 50000 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Pool access available from 8 AM to 8 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Cucuta Hotel
Holiday Inn Cucuta Hotel San José de Cúcuta
Holiday Inn Cucuta San José de Cúcuta
Hotel Holiday Inn Cucuta San José de Cúcuta
San José de Cúcuta Holiday Inn Cucuta Hotel
Holiday Inn Cucuta Hotel
Hotel Holiday Inn Cucuta
Holiday Cucuta San Jose Cucuta

Holiday Inn Cucuta by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 695 out of 930 reviews
Rating 8 - Good. 146 out of 930 reviews
Rating 6 - Okay. 37 out of 930 reviews
Rating 4 - Poor. 22 out of 930 reviews
Rating 2 - Terrible. 30 out of 930 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Mariafernanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2024

10/10 Excellent

sehyuk

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Arturo

Stayed 2 nights in Sep 2024

10/10 Excellent

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

MARCIAL

Coloque en Expedia Pago now y al presentar se mis Suegrita en el hotel , le dijeron Que el Pago no fue debitado. Por lo tanto Esto es un error de la pagina de Expedia y hacen pasar un mal rato a la persona que va a hospedarse , pues yo quien realice el Pago , no viaje con Ellos para presentar mi tarjeta
Stayed 1 night in Oct 2024

10/10 Excellent

Larry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Jamie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
it was very good but my complaints would be 1st i booked for 2 people but when i checked in it was only for 1 so i had to pay more. 2nd pool wasn't open on Saturday for cleaning and it was hot. 3rd i couldn't get the Suna to work and there was no staff around to assist or give us a towel. But i will stay there again
Stayed 2 nights in Oct 2024

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Samuel

Stayed 1 night in Oct 2024

10/10 Excellent

Geraldine

Stayed 1 night in Sep 2024

10/10 Excellent

Arturo

Stayed 2 nights in Sep 2024

10/10 Excellent

Edison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Maria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Aug 2024

10/10 Excellent

Maykel, Fort Myers

Stayed 1 night in Sep 2024

10/10 Excellent

Marcus, Jacksonville

Stayed 1 night in Jul 2024

4/10 Poor

Lois

Disliked: Property conditions & facilities
Los servicios no están encaminados a satisfacer al cliente
Stayed 8 nights in Sep 2024

10/10 Excellent

Alexander

Traveled with family
Liked: Amenities
Is in the center
Stayed 1 night in Sep 2024

10/10 Excellent

Andrews

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Jesus Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
great
Stayed 1 night in Sep 2024

10/10 Excellent

Scott, Waukee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was safe, quiet, and the room service was very good. I ate one of the best hamburgers I ever had and called room service to compliment the staff. There was a problem with the safe however it was fixed right away so I was able to use it. There was always someone on site who could speak English which was nice. I rinsed out the coffee pot while it was still hot and it cracked. I informed the hotel what happened and I had to pay 80,000 COP for the pot which was a little high but at the same time, the rules are different in other countries. The room was clean and the water wasn’t hard and drinkable with no after taste. There were approximately four English television channels so if you don’t speak fluent Spanish, you may want a different hotel. The location was right on the boardwalk which is great for dining and sightseeing.
Stayed 3 nights in Sep 2024

4/10 Poor

RICARDO, SAN CRISTOBAL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Terrible mattress and pillows, terrible conditions, they do not have the quality standard of Holliday Inn, I did not get any rest and barely slept in intervals. They urgently need to change their mattress and good quality pillows immediately.
Stayed 1 night in Sep 2024

10/10 Excellent

Patricia

Stayed 1 night in Aug 2024

4/10 Poor

michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2024

2/10 Terrible

michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The staff was not helpful. I did not have a reservation when I arrived. I told her I would like a family room and she said there were no rooms available. However, when I searched through Expedia app there was availability for family rooms. Overall staff not helpful
Stayed 2 nights in Sep 2024