Ratings based on 981 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.7 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 20, 2024 on Expedia
Bit nosiy than other stays, pillows were very firm hard ,very uncomfortable to sleep. And the ventilator in the bathroom program to be on all night.
Comment from Hotel Management
Apr 23, 2024 by FD, Hotel Management
Dear Norma,Thank you for taking the time to share your feedback with us. We're glad to hear that you've chosen to stay with us multiple times. However, we apologize for any inconvenience you experienced during your recent visit.We regret to learn that noise levels and the comfort of the pillows did not meet your expectations. Please know that we take guest comfort seriously, and we will look into ways to address these concerns to ensure a more pleasant stay for our future guests.Regarding the bathroom ventilator, we understand that it may have caused some disturbance during your sleep. Our ventilation system is designed to maintain a comfortable environment in the bathroom by regulating humidity levels and preventing the buildup of moisture. However, we apologize if it proved to be disruptive to your rest. We will review our settings to see if any adjustments can be made to minimize noise without compromising functionality.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out to us.
by A verified traveler
Posted Apr 20, 2024 on Expedia
I stayed here a few times and were ok, but this last time ,the pillows were very firm and it was noisy outside.
Comment from Hotel Management
Apr 20, 2024 by FD, Hotel Management
Dear Ms. Norma,Thank you for choosing to stay with us again, and we appreciate your feedback. We're sorry to hear that you found the pillows too firm and experienced noise disturbances during your recent visit.Please know that we take guest comfort and satisfaction seriously, and we will look into addressing these issues to ensure a more enjoyable stay for all our guests in the future.If there's anything specific you would like us to note or improve upon for your next visit, please feel free to let us know. Your input helps us enhance our services.We hope to have the opportunity to welcome you back and provide you with a better experience.
by A verified traveler
Posted Apr 17, 2024 on Expedia
They had early 4am shuttle service to SFO. (Other hotels started at 5). They also had a list of restaurants within walking distance.
Comment from Hotel Management
Apr 17, 2024 by FD, Hotel Management
Dear Terry,Thank you for sharing your positive experience with our early shuttle service and the convenient location of our hotel. We're glad that these features added value to your stay, and it's wonderful to know you were able to take advantage of the nearby dining options.We continually strive to serve our guests better, and your feedback is crucial in that effort. Should you have any suggestions on how we could make future stays even more comfortable, please don't hesitate to let us know.We look forward to welcoming you back on your next trip through SFO!
by A verified traveler from Tacoma
Posted Apr 15, 2024 on Expedia
Everything was great. Nice room and clean. However the bathroom fan had no switch to turn off, thus it ran continuously all night long. Noisy too. Also the elevator was outside in the back of the building and not well marked. Very tough on someone with a disability.
Comment from Hotel Management
Apr 15, 2024 by FD, Hotel Management
Dear Jeffery,Thank you for taking the time to share your feedback and for your positive comments on the cleanliness and quality of your room. We strive to offer a pleasant stay for all our guests, and we appreciate your compliments.Regarding the bathroom fan, please know it is designed to run at a low speed continuously to ensure proper ventilation. For a quieter experience, ensuring the bathroom door is closed usually mitigates any noise. We apologize if this was not adequately explained during your stay and for any inconvenience it may have caused.We also note your comments about the location of the elevator. We aim to provide clear instructions upon check-in, and we regret if these directions seemed unclear. We are constantly working on improving our signage to enhance accessibility for all guests, especially those with disabilities. Your feedback is invaluable in this process.Thank you once again for your review. We hope to welcome you back soon and will strive to make your next stay even more comfortable and enjoyable.
by A verified traveler
Posted Apr 10, 2024 on Expedia
Not right room no view
Comment from Hotel Management
Apr 10, 2024 by FD, Hotel Management
Dear Mr. Abualshaar,Thank you for sharing your feedback regarding your recent stay with us. We apologize if there was any confusion regarding the room type and amenities provided during your visit.Upon reviewing your reservation details, we can confirm that you booked 2 rooms with two queen beds and a bay view, which is the room type you received. However, we understand that you were expecting a balcony, which is only available with rooms featuring one king bed, as clearly stated in the description of our room types.We regret any disappointment this may have caused and apologize for any inconvenience you experienced. It's always our goal to meet and exceed our guests' expectations, and we apologize if we fell short in this instance.If you have any further concerns or would like to discuss your stay in more detail, please don't hesitate to reach out to us directly. We value your feedback and hope to have the opportunity to welcome you back in the future and provide you with a more satisfactory experience.
by A verified traveler
Posted Apr 1, 2024 on Expedia
Just a few minutes from the airport with a good shuttle service. Nice view of the bay and a few close restaurants.
Comment from Hotel Management
Apr 1, 2024 by FD, Hotel Management
Thank you, Carol, for your perfect rating and for choosing to stay with us. We're delighted to hear that you had a great experience and found our location convenient with a nice view of the bay.If there's anything specific you particularly enjoyed or if there are any areas where we can continue to improve, please feel free to let us know. Your feedback is valuable to us as we strive to provide the best possible experience for our guests.We hope to have the opportunity to welcome you back for another fantastic stay in the future!
by A verified traveler
Posted Apr 1, 2024 on Expedia
It was economical and clean.
Comment from Hotel Management
Apr 1, 2024 by FD, Hotel Management
Thank you, Walter, for your feedback and for choosing to stay with us. We're glad to hear that you found our hotel to be economical and clean.If there are any specific areas where we can further improve to make your next stay even better, please feel free to let us know. Your feedback is important to us, and we're committed to providing the best possible experience for our guests.We hope to have the opportunity to welcome you back for another great stay in the future!
by A verified traveler from Coarsegold
Posted Mar 28, 2024 on Expedia
Great place to stay and easy access to airport
Comment from Hotel Management
Mar 28, 2024 by FD, Hotel Management
Thank you, Jennifer, for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience and found our location convenient for accessing the airport.If there are any specific areas where we can further improve to make your next stay even better, please feel free to let us know. Your feedback is important to us, and we're committed to providing the best possible experience for our guests.We hope to welcome you back for another great stay in the future!
by A verified traveler
Posted Mar 21, 2024 on Expedia
Great view of planes landing at SFO. Dinner next door.
Comment from Hotel Management
Mar 21, 2024 by FD, Hotel Management
Thank you, James, for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed the view of planes landing at SFO from our hotel. We're also glad to hear that you found the nearby dining options convenient for your stay.Your satisfaction is our top priority, and we're delighted that we could contribute to making your stay enjoyable. If there's anything else we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know.We look forward to welcoming you back for another fantastic stay in the future! Safe travels!
by A verified traveler
Posted Mar 19, 2024 on Expedia
Comment from Hotel Management
Mar 21, 2024 by FD, Hotel Management
Thank you, Fahad, for your feedback and for choosing to stay with us. We appreciate your honesty.We're sorry to hear that your experience fell short of expectations. If there are any specific areas where we can improve or if there's anything we can do to make your next stay more enjoyable, please feel free to let us know. Your feedback is important to us, and we're committed to making improvements based on your comments.We hope to have the opportunity to welcome you back for a better experience in the future.