Ratings based on 760 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.9 Hotel condition
Hotwire Verified Reviews
by A verified traveler
Posted Apr 12, 2024 on Expedia
Comment from Hotel Management
Apr 15, 2024 by Sincerely Urban Team, Hotel Management
Dear Ngoc,Thank you so much and we appreciate your positive feedback about our hotel. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Take care!
by A verified traveler
Posted Mar 23, 2024 on Expedia
Comment from Hotel Management
Mar 24, 2024 by The Urban Team, Hotel Management
Dear Cecil,Thank you so much and we appreciate your positive feedback about our hotel. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Take care!
by A verified traveler
Posted Feb 17, 2024 on Expedia
Great stay and quite very clean and also neat.
Comment from Hotel Management
Feb 23, 2024 by The Urban Team, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Urban Team.
by A verified traveler
Posted Jan 20, 2024 on Expedia
Comment from Hotel Management
Jan 26, 2024 by The Urban Team, Hotel Management
Dear Guest, Thank you for giving us a perfect rating and for your positive comments. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy you enjoyed your stay and look forward to having you again as a guest in our hotel. Sincerely,The Urban Team!
by A verified traveler
Posted Jan 12, 2024 on Expedia
Comment from Hotel Management
Jan 26, 2024 by The Urban Team, Hotel Management
Dear Guest, Thank you for giving us a perfect rating and for your positive comments. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy you enjoyed your stay and look forward to having you again as a guest in our hotel. Sincerely,The Urban Team!
by A verified traveler
Nice place next to Union Square
Posted Jan 11, 2024 on HotelsSmall but cozy. We use sitting area a lot. We will come back.
Comment from Hotel Management
Jan 26, 2024 by The Urban Team, Hotel Management
Dear Guest, Thank you for giving us a perfect rating and for your positive comments. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy you enjoyed your stay and look forward to having you again as a guest in our hotel. Sincerely,The Urban Team!
by A verified traveler
Posted Dec 22, 2023 on Hotels
Comment from Hotel Management
Jan 8, 2024 by The Urban Team, Hotel Management
Thank you for staying with us
by A verified traveler
Posted Dec 21, 2023 on Expedia
Comment from Hotel Management
Feb 14, 2024 by The Urban Team, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,The Urban Team.
by A verified traveler
Posted Dec 20, 2023 on Expedia
Overall good experience. Staff were friendly and it felt safe as a single traveler. The lounge area is a nice place to relax or eat a quick meal, but would be better if the TV worked. I appreciated that coffee and tea were provided, along with bath products in the shower areas. Only main downside is the street noise, so definitely bring earplugs.
Comment from Hotel Management
Jan 1, 2024 by The Urban Team, Hotel Management
Thank you so much and we appreciate your positive feedback about our hotel. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Take care! Sincerely Urban Team!
by A verified traveler from Seattle
Posted Dec 7, 2023 on Expedia
Comment from Hotel Management
Jan 8, 2024 by Sincerely Urban Team, Hotel Management
Dear Guest, Thank you for giving us a perfect rating. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy you enjoyed your stay and look forward to having you again as a guest in our hotel.