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The Catrina Hotel

2.5 star property

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Photo gallery for The Catrina Hotel

Exterior
Reception
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory foam beds, individually decorated, individually furnished, desk
Terrace/patio
Point of interest

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Laundry
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
2110 S El Camino Real, San Mateo, CA, 94403
  • San Mateo County Event Center
    ‪18 min walk‬
  • Hillsdale Shopping Center
    ‪18 min walk‬
  • San Francisco Bay
    ‪4 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪13 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 325 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 350 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Memory foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 325 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.0 out of 5, Very Good, (1005)
$109 nightly
The price is $109 total
includes taxes & fees
Holiday Inn Hotel & Suites San Mateo-San Francisco SFO by IHG

About this property

The Catrina Hotel

Hotel in South San Mateo
Laundry facilities, a 24-hour front desk, and express check-in are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include express check-out.
The Catrina Hotel offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Beds feature memory foam mattresses. 55-inch Smart televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries.

The Catrina Hotel features a terrace, laundry facilities, and express check-in. Public areas are equipped with complimentary wireless Internet access. Complimentary self parking is available on site.

The Catrina Hotel is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Front entrance ramp
  • Grab bar near toilet (34 inches high)
  • Handrails in stairways (36 inches high)
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Raised toilet seat (18 inches high)
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 2 floors
  • At least 80% lighting from LEDs
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Memory foam mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Food and drink

  • Coffee/tea maker
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

The Catrina by Kasa
The Catrina Hotel Hotel
The Catrina Hotel by Kasa
Kasa The Catrina San Mateo
The Catrina Hotel San Mateo
The Catrina Hotel Hotel San Mateo

The Catrina Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 327 out of 697 reviews
Rating 8 - Good. 186 out of 697 reviews
Rating 6 - Okay. 89 out of 697 reviews
Rating 4 - Poor. 41 out of 697 reviews
Rating 2 - Terrible. 54 out of 697 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Vadim

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

noisy motel

this is a motel: paper thin walls. car park is in the middle so hear everything: car doors, tv & shower next door. the room was fine, except for the peeling laminate on the floor. heavy smell of chlorine (went away after opening bathroom window for a day). no human assistance/service premises. on the positive side, new mattress, clean sheets, plumbing all working, could be worse
Stayed 2 nights in Feb 2025

8/10 Good

David

Stayed 1 night in Feb 2025

10/10 Excellent

Adele, Foster City

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean place to stay.
Stayed 2 nights in Feb 2025

10/10 Excellent

YUET NING

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and worth the price!
Stayed 1 night in Feb 2025

10/10 Excellent

German

Stayed 1 night in Feb 2025

10/10 Excellent

Laura

Stayed 5 nights in Dec 2024

8/10 Good

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Patricia, Hollister

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always satisfied when staying at The Catrina Hotel, and I will continue to stay there during my business travels. Thank you!
Stayed 1 night in Jan 2025

6/10 Okay

Aubrey

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2025

8/10 Good

Carl

Stayed 2 nights in Feb 2025

4/10 Poor

CHAD

Business traveler
Disliked: Cleanliness
The heat in the room worked well and the bed was comfortable
Stayed 5 nights in Jan 2025

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great no frills motel for business trip. Clean and comfortable, in room coffee pods. Virtual receptionist was very polite and got me checked in quickly. Will stay here again
Stayed 2 nights in Feb 2025

8/10 Good

Jeremy

Liked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

Karthik

Stayed 1 night in Jan 2025

6/10 Okay

Suzanne

Stayed 1 night in Jan 2025

2/10 Terrible

Danielle

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not as advertised

Check in was completely remote. No onsite support whatsoever. Room was tiny, not like the pictures advertised. Coffee counter/working desk was dirty. Bathroom was dirty also. You’re better off staying at a Motel 6! Room also had a weird Oder/smell. We lasted an hour and left for a different hotel.
Stayed 1 night in Jan 2025

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The bed super comfortable and the place is nice and clean. Free Parking!!
Stayed 3 nights in Jan 2025

10/10 Excellent

Elizabeth

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Very clean and nice updated interior. Strange check in though as there is no staff on site so you use a screen to access a person who checks you in. Didn’t effect our stay at all but important to know.
Stayed 2 nights in Jan 2025

10/10 Excellent

marcella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Jarely

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very modern rooms
Stayed 1 night in Jan 2025

6/10 Okay

Kristina

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Every thing was okay, we have stayed here many times without issue, but this time our room shower, had no hot water at all. Im not exaggerating, not even luke warm. We had to take freezing cold showers. Not so great after a 2 day sports event. I was hoping the hotel would make it right somehow, but they just said " sorry " .
Stayed 1 night in Jan 2025

4/10 Poor

Michelle

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately the reviews about poor cleanliness were true. The bathroom floor was literally the dirtiest floor I’ve ever seen and I’ve been to a lot Of third world countries. It’s basically black in all the grout and my child’s socks were completely black walking on the floor. I had to apologize to family members who also got a room there because of me because they had pubic hair on their bathroom floor. One bed was supposed to be a king it was a double or smaller. And all the beds were horribly uncomfortable. It looks like they renovated a few years ago and had cute decorations but it was very poorly kept up. There’s no staff in the office so it probably contributes to the poor upkeep of the place. I do not recommend unless your just looking for an average Motel that is not clean or comfortable.
Stayed 2 nights in Jan 2025

8/10 Good

Dennis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Jan 2025

6/10 Okay

Will

Liked: Property conditions & facilities
Okay
Stayed 1 night in Jan 2025